Chatra
UnclaimedEngage website visitors and manage customer communications across multiple channels from one dashboard.
Visit WebsiteTL;DR - Chatra
- Multichannel messaging for live chat, email, and social media.
- Boosts sales and customer satisfaction with real-time engagement and chatbots.
- Offers visitor intelligence and mobile apps for on-the-go communication.
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
What is Chatra?
Chatra is a comprehensive messaging platform designed for businesses to communicate with their website visitors and customers. It offers live chat functionality, allowing real-time interactions, and a messenger mode for asynchronous communication. The platform centralizes messages from various channels including live chat, email, Instagram, and Facebook into a single multichannel dashboard, eliminating the need to switch between different applications.
Beyond direct communication, Chatra provides tools for visitor intelligence, such as real-time visitor lists, browsing history, and location tracking, enabling personalized engagement. It also incorporates chatbots for automating routine tasks like collecting contact information, gathering consent, and answering frequently asked questions. The service aims to boost sales by facilitating quick answers, clarifying concerns, and supporting cross-selling and upselling efforts. With mobile apps for iOS and Android, businesses can manage customer conversations on the go. Chatra is suitable for businesses of all sizes looking to improve customer support, increase conversions, and streamline communication workflows.
Available on: Web, iOS, Android
Pros & Cons
Pros
- Centralizes all customer communications into one dashboard
- Offers a free plan for basic live chat functionality
- Provides visitor intelligence for personalized interactions
- Automates routine tasks with chatbots, freeing up agent time
- Available on desktop and mobile for flexible communication
Cons
- Advanced features like intelligent chatbots and detailed visitor info are in paid plans
- The free plan has limitations, such as a maximum of 5 chats per month
- Pricing is per agent, which can add up for larger teams
Ratings Across the Web
4.5(551 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Live chat widget with unlimited websites and customizationMultichannel dashboard for email, Facebook Messenger, and InstagramReal-time visitor list with browsing history and locationIntelligent chatbots for lead capture, FAQs, and consent collectionDesktop and mobile apps (Windows, Mac, iOS, Android)Complete conversation history and email chat transcriptsAgent productivity tools like saved replies and team chatsIntegrations with e-commerce platforms (WordPress, Shopify, WooCommerce)
Pricing Plans
Free TrialPricing checked Jul 31, 2026
Free
$0
- Online & offline chat widget
- Unlimited websites, customization, SSL-encryption
- Maximum number of chats per month 5
- Email helpdesk
- Basic visitor info
- Browser dashboard
- Windows & Mac desktop apps
- iOS & Android mobile apps
- Unlimited concurrent conversations
- Notifications
- Chat notes
- Saved replies
- Invisible mode
- Team chats
- Operating hours
- Agent groups
- Complete conversation history
- E-mail chat transcripts
- Read receipts
- Agent names, titles and photos
- Typing indicators
- Email open tracking
- Group chats
- Typing insights
- File transfer
- Visitor banning
- WordPress
- Shopify
- WooCommerce
- Ecwid
- Slack
- Bigcommerce
- Help Scout
- Zapier
- Email integration
- JavaScript API
- Integration with existing users
- REST API
- Outgoing Webhooks
Essential
$31/mo
- Online & offline chat widget
- Unlimited websites, customization, SSL-encryption
- Maximum number of chats per month ∞
- Email helpdesk
- Facebook messenger
- Intelligent chat bot
- Form & lead capture bot
- Targeted messages & triggers
- Basic visitor info
- Detailed visitor info
- Real-time visitor list
- Max. number of simultaneous visitors in the list : paid agent seats × 10
- Shopping cart contents
- Browser dashboard
- Windows & Mac desktop apps
- iOS & Android mobile apps
- Unlimited concurrent conversations
- Notifications
- Chat notes
- Saved replies
- Invisible mode
- Team chats
- Operating hours
- Agent groups
- Complete conversation history
- E-mail chat transcripts
- Read receipts
- Agent names, titles and photos
- Typing indicators
- Email open tracking
- Group chats
- Typing insights
- File transfer
- Visitor banning
- Screensharing via Median Chat
- Ratings
- Google Analytics
- Chat Reports
- Data export
- WordPress
- Shopify
- WooCommerce
- Ecwid
- Slack
- Bigcommerce
- Help Scout
- Zapier
- Email integration
- JavaScript API
- Integration with existing users
- REST API
- Outgoing Webhooks
Pro
$41/mo
- Online & offline chat widget
- Unlimited websites, customization, SSL-encryption
- Maximum number of chats per month ∞
- Email helpdesk
- Facebook messenger
- Intelligent chat bot
- Form & lead capture bot
- Targeted messages & triggers
- Basic visitor info
- Detailed visitor info
- Real-time visitor list
- Max. number of simultaneous visitors in the list : paid agent seats × 10
- Shopping cart contents
- Browser dashboard
- Windows & Mac desktop apps
- iOS & Android mobile apps
- Unlimited concurrent conversations
- Notifications
- Chat notes
- Saved replies
- Invisible mode
- Team chats
- Operating hours
- Agent groups
- Complete conversation history
- E-mail chat transcripts
- Read receipts
- Agent names, titles and photos
- Typing indicators
- Email open tracking
- Group chats
- Typing insights
- File transfer
- Visitor banning
- Screensharing via Median Chat
- Ratings
- Google Analytics
- Chat Reports
- Data export
- WordPress
- Shopify
- WooCommerce
- Ecwid
- Slack
- Bigcommerce
- Help Scout
- Zapier
- Email integration
- API & developer tools
- JavaScript API
- Integration with existing users
- REST API
- Outgoing Webhooks
Reviews
4.5/5
Across 551 verified user reviews on capterra, sourceforge, g2
Add your hands-on experience to help the next buyer.
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Chatra FAQ
How does Chatra help businesses manage customer communications efficiently?
Chatra centralizes messages from live chat, email, Instagram, and Facebook into a single multichannel dashboard. This eliminates the need for businesses to switch between different applications, streamlining communication workflows and improving response times.
Which teams would benefit most from using Chatra?
Chatra is ideal for customer support teams and sales teams looking to improve customer engagement and increase conversions. Its features support businesses of all sizes in streamlining communication and providing quick answers to customer inquiries.
What kind of visitor intelligence does Chatra provide?
Chatra offers tools like real-time visitor lists, browsing history, and location tracking. This information enables businesses to engage with website visitors in a more personalized and informed manner.
How does Chatra compare to Intercom for managing customer interactions?
Chatra, like Intercom, provides a comprehensive messaging platform that centralizes customer communications across multiple channels. Chatra specifically highlights its free plan for basic live chat functionality and its focus on visitor intelligence for personalized engagement.
Does Chatra include a free tier for small businesses?
Yes, Chatra offers a free plan that provides basic live chat functionality. However, this free plan has limitations, such as a maximum of 5 chats per month, with advanced features available in paid plans.
What are the main trade-offs to consider when choosing Chatra?
While Chatra offers a free plan, advanced features like intelligent chatbots and detailed visitor information are only available in paid plans. Additionally, pricing is per agent, which can increase costs for larger teams requiring extensive access.
Can Chatra automate responses to common customer questions?
Yes, Chatra incorporates chatbots that can automate routine tasks such as collecting contact information, gathering consent, and answering frequently asked questions. This helps free up agent time for more complex inquiries.
Source: chatra.com