Chatra

Name: Chatra
Brand: Chatra
Price: 31 USD
Rating: 4.5 (551 reviews)

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Engage website visitors and manage customer communications across multiple channels from one dashboard.

From $31/mo, billed monthly (free plan available)

Freemium Customer Support Live Chat Chatbots

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4.5 (551 across the web)

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Reviews on SourceForge G2 Capterra

551 reviews tracked

The Bottom Line

Updated Oct 31, 2026

Price: From $31/mo, billed monthly (free plan available). Compare plans

Key facts

Multichannel messaging for live chat, email, and social media.
Boosts sales and customer satisfaction with real-time engagement and chatbots.
Offers visitor intelligence and mobile apps for on-the-go communication.

Pros

Centralizes all customer communications into one dashboard
Offers a free plan for basic live chat functionality
Provides visitor intelligence for personalized interactions
Automates routine tasks with chatbots, freeing up agent time
Available on desktop and mobile for flexible communication

Cons

Advanced features like intelligent chatbots and detailed visitor info are in paid plans
The free plan has limitations, such as a maximum of 5 chats per month
Pricing is per agent, which can add up for larger teams

What is Chatra?

Chatra is a comprehensive messaging platform designed for businesses to communicate with their website visitors and customers. It offers live chat functionality, allowing real-time interactions, and a messenger mode for asynchronous communication. The platform centralizes messages from various channels including live chat, email, Instagram, and Facebook into a single multichannel dashboard, eliminating the need to switch between different applications. Beyond direct communication, Chatra provides tools for visitor intelligence, such as real-time visitor lists, browsing history, and location tracking, enabling personalized engagement. It also incorporates chatbots for automating routine tasks like collecting contact information, gathering consent, and answering frequently asked questions. The service aims to boost sales by facilitating quick answers, clarifying concerns, and supporting cross-selling and upselling efforts. With mobile apps for iOS and Android, businesses can manage customer conversations on the go. Chatra is suitable for businesses of all sizes looking to improve customer support, increase conversions, and streamline communication workflows.

Available on: Web, iOS, Android

Data compiled by Toolradar Pricing checked Oct 31, 2026 · How we evaluate

Source chatra.com

Ratings Across the Web

4.5 (551 reviews)

Chatra holds an aggregate rating of 4.5 out of 5 from 551 reviews across SourceForge, G2 and Capterra, last checked September 17, 2026.

SourceForge 67 reviews

Ratings aggregated from independent review platforms. Learn more

Key Features

Live chat widget with unlimited websites and customization
Multichannel dashboard for email, Facebook Messenger, and Instagram
Real-time visitor list with browsing history and location
Intelligent chatbots for lead capture, FAQs, and consent collection
Desktop and mobile apps (Windows, Mac, iOS, Android)
Complete conversation history and email chat transcripts
Agent productivity tools like saved replies and team chats
Integrations with e-commerce platforms (WordPress, Shopify, WooCommerce)

Pricing Plans

Free Trial

Pricing checked Oct 31, 2026. Source: chatra.com/plans, read Oct 31, 2026

Chatra plans and prices, checked October 2026
Plan	Price	Details
Free	$0	Maximum number of chats per month 5
Essential	$31 / mo	Maximum number of chats per month ∞ Facebook messenger Instagram +12 more Show less Intelligent chat bot Form & lead capture bot Targeted messages & triggers Detailed visitor info Real-time visitor list Max. number of simultaneous visitors in the list : paid agent seats × 10 Shopping cart contents Screensharing via Median Chat Ratings Google Analytics Chat Reports Data export
Pro	$41 / mo	Maximum number of chats per month ∞ Facebook messenger Instagram +13 more Show less Intelligent chat bot Form & lead capture bot Targeted messages & triggers Detailed visitor info Real-time visitor list Max. number of simultaneous visitors in the list : paid agent seats × 10 Shopping cart contents Screensharing via Median Chat Ratings Google Analytics Chat Reports Data export API & developer tools

Included in all plans

Online & offline chat widget
Unlimited websites, customization, SSL-encryption
Email helpdesk
Basic visitor info
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concurrent conversations
Notifications
Chat notes
Saved replies
Invisible mode
Team chats
Operating hours
Agent groups
Complete conversation history
E-mail chat transcripts
Read receipts
Agent names, titles and photos
Typing indicators
Email open tracking
Group chats
Typing insights
File transfer
Visitor banning
WordPress
Shopify
WooCommerce
Ecwid
Slack
Bigcommerce
Help Scout
Zapier
Email integration
JavaScript API
Integration with existing users
REST API
Outgoing Webhooks

Calculate your cost View full pricing

Is Chatra worth the price?

Good value

Chatra's pricing is quite generous, especially with its robust Free tier offering essential chat functionalities.

The jump to the Essential tier at $31/month per agent is reasonable for unlocking unlimited chats and advanced features like chatbots and detailed visitor info, making it a good value for growing businesses. The Pro tier at $41/month offers API & developer tools, catering to larger organizations with specific integration needs.

Full Chatra pricing: every plan, hidden costs and alternatives

How Chatra's pricing compares

At $31/mo, billed monthly, Chatra is mid-range of its 5 comparable direct competitors ($19 to $40/mo across the set).

$19

$19

$25

$29

Chatra

$31

Gorgias

$40

Not ranked, different unit or currency: Crisp $45/mo flat, whole organisation, billed monthly.

Entry paid plan, monthly price, billed monthly. Pricing checked Oct 31, 2026.

Chatra by the numbers

Toolradar data: Chatra's entry paid plan ($31/mo, billed monthly) ranks #14 of 24 (joint) for price among the Live Chat tools with a verified entry price and no stated unit, where the median is $27.50/mo. As of Nov 2026.

Chatra compared with 59 Live Chat tools on Toolradar, as of Nov 2026
Metric	Chatra	Peer median	Position (1 is best)
Entry paid plan	$31/mo, billed monthly	$27.50/mo	#14 of 24 (joint) tools with no stated price unit, verified price
Free plan	Yes	47% have one	n/a
Listed as an alternative to	3 tools	1	#21 of 59 (joint)
User rating	4.5/5 (across the web, 551 ratings)	4.5/5	#15 of 35 (joint) tools with 20+ reviews
Compare-page visits, last 30 days	23 visits	34	#15 of 19 tools with 20+ compare-page visits

Listed as an alternative to: #20 on 2026-10-16 to #21 on 2026-11-02 (rank among 59 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Live Chat data · How we compute this. Advertising and placement fees are not inputs to any position. Visit counts include visits from every source.

Cite this: Toolradar, “Chatra by the numbers”, Nov 2026.

Reviews

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4.5/5

Across 551 verified user reviews on Capterra, SourceForge, G2

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Best Chatra Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Zendesk Paid

Complete customer service solution

4.3

Intercom Paid

AI-first customer service platform

4.5

Freshdesk Paid

Scale support with smart ticketing, automation, and AI

4.4

Gorgias Paid

Customer support built for e-commerce, with deep store integration

4.6

Help Scout Paid

Customer support for growing teams

4.4

Crisp Freemium

All-in-one customer messaging: chat, bots, CRM

4.5

Comm100 Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

4.6

Chatwoot Freemium

Open source customer engagement

4.5

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Chatra alternatives 8+ tools ranked, pricing + verdict per pick Chatra vs Zendesk Head-to-head: features, pricing, who wins Chatra vs Intercom Head-to-head: features, pricing, who wins Chatra vs Freshdesk Head-to-head: features, pricing, who wins

Explore More

Chatra FAQ

How does Chatra help businesses manage customer communications efficiently?

Chatra centralizes messages from live chat, email, Instagram, and Facebook into a single multichannel dashboard. This eliminates the need for businesses to switch between different applications, streamlining communication workflows and improving response times.

Which teams would benefit most from using Chatra?

Chatra is ideal for customer support teams and sales teams looking to improve customer engagement and increase conversions. Its features support businesses of all sizes in streamlining communication and providing quick answers to customer inquiries.

What kind of visitor intelligence does Chatra provide?

Chatra offers tools like real-time visitor lists, browsing history, and location tracking. This information enables businesses to engage with website visitors in a more personalized and informed manner.

How does Chatra compare to Intercom for managing customer interactions?

Chatra, like Intercom, provides a comprehensive messaging platform that centralizes customer communications across multiple channels. Chatra specifically highlights its free plan for basic live chat functionality and its focus on visitor intelligence for personalized engagement.

Does Chatra include a free tier for small businesses?

Yes, Chatra offers a free plan that provides basic live chat functionality. However, this free plan has limitations, such as a maximum of 5 chats per month, with advanced features available in paid plans.

What are the main trade-offs to consider when choosing Chatra?

While Chatra offers a free plan, advanced features like intelligent chatbots and detailed visitor information are only available in paid plans. Additionally, pricing is per agent, which can increase costs for larger teams requiring extensive access.

Can Chatra automate responses to common customer questions?

Yes, Chatra incorporates chatbots that can automate routine tasks such as collecting contact information, gathering consent, and answering frequently asked questions. This helps free up agent time for more complex inquiries.

How does Chatra pricing compare with other Live Chat tools?

Chatra's entry paid plan ($31/mo, billed monthly) ranks #14 of 24 (joint) for price among the Live Chat tools with a verified entry price and no stated unit, where the median is $27.50/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.

Source: chatra.com

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