Chatra

Name: Chatra
Brand: Chatra
Price: 31 USD
Rating: 4.5 (551 reviews)

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Engage website visitors and manage customer communications across multiple channels from one dashboard.

Customer Support Live Chat Chatbots

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4.5(551 across the web)

FreemiumVisit Website

Reviews onSourceForgeG2Capterra

551 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Centralizes all customer communications into one dashboard

Biggest con

Advanced features like intelligent chatbots and detailed visitor info are in paid plans

TL;DR - Chatra

Multichannel messaging for live chat, email, and social media.
Boosts sales and customer satisfaction with real-time engagement and chatbots.
Offers visitor intelligence and mobile apps for on-the-go communication.

Pricing: Free plan available

Best for: Growing teams

4.5/5 across review platforms

What is Chatra?

Editorial review

Chatra is a comprehensive messaging platform designed for businesses to communicate with their website visitors and customers. It offers live chat functionality, allowing real-time interactions, and a messenger mode for asynchronous communication. The platform centralizes messages from various channels including live chat, email, Instagram, and Facebook into a single multichannel dashboard, eliminating the need to switch between different applications. Beyond direct communication, Chatra provides tools for visitor intelligence, such as real-time visitor lists, browsing history, and location tracking, enabling personalized engagement. It also incorporates chatbots for automating routine tasks like collecting contact information, gathering consent, and answering frequently asked questions. The service aims to boost sales by facilitating quick answers, clarifying concerns, and supporting cross-selling and upselling efforts. With mobile apps for iOS and Android, businesses can manage customer conversations on the go. Chatra is suitable for businesses of all sizes looking to improve customer support, increase conversions, and streamline communication workflows.

Available on: Web, iOS, Android

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcechatra.com ↗

Pros & Cons

Pros

Centralizes all customer communications into one dashboard
Offers a free plan for basic live chat functionality
Provides visitor intelligence for personalized interactions
Automates routine tasks with chatbots, freeing up agent time
Available on desktop and mobile for flexible communication

Cons

Advanced features like intelligent chatbots and detailed visitor info are in paid plans
The free plan has limitations, such as a maximum of 5 chats per month
Pricing is per agent, which can add up for larger teams

Ratings Across the Web

4.5(551 reviews)

Chatra holds an aggregate rating of 4.5 out of 5 from 551 reviews across SourceForge, G2 and Capterra, last checked September 17, 2026.

SourceForge67 reviews

Ratings aggregated from independent review platforms. Learn more

Key Features

Live chat widget with unlimited websites and customizationMultichannel dashboard for email, Facebook Messenger, and InstagramReal-time visitor list with browsing history and locationIntelligent chatbots for lead capture, FAQs, and consent collectionDesktop and mobile apps (Windows, Mac, iOS, Android)Complete conversation history and email chat transcriptsAgent productivity tools like saved replies and team chatsIntegrations with e-commerce platforms (WordPress, Shopify, WooCommerce)

Pricing Plans

Free Trial

Pricing checked Sep 10, 2026

Free

Everything in all plans, plus:

Maximum number of chats per month 5

Essential

$31 / mo

Everything in all plans, plus:

Maximum number of chats per month ∞
Facebook messenger
Instagram
Intelligent chat bot
Form & lead capture bot
Targeted messages & triggers
Detailed visitor info
Real-time visitor list

Pro

$41 / mo

Everything in all plans, plus:

Maximum number of chats per month ∞
Facebook messenger
Instagram
Intelligent chat bot
Form & lead capture bot
Targeted messages & triggers
Detailed visitor info
Real-time visitor list

Included in all plans

Online & offline chat widget
Unlimited websites, customization, SSL-encryption
Email helpdesk
Basic visitor info
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concurrent conversations

Calculate your cost View full pricing

Is Chatra worth the price?

85/100

Chatra's pricing is quite generous, especially with its robust Free tier offering essential chat functionalities.

The jump to the Essential tier at $31/month per agent is reasonable for unlocking unlimited chats and advanced features like chatbots and detailed visitor info, making it a good value for growing businesses. The Pro tier at $41/month offers API & developer tools, catering to larger organizations with specific integration needs.

How Chatra's pricing compares

At $31/mo, Chatra is mid-range of its 6 direct competitors ($19 to $295/mo across the set).

$19

$19

$22

$29

Chatra

$31

Gorgias

$40

Crisp

$295

Entry paid plan, monthly. Pricing checked Sep 10, 2026.

Reviews

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4.5/5

Across 551 verified user reviews on Capterra, SourceForge, G2

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Best Chatra Alternatives

Top alternatives based on features, pricing, and user needs.

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ZendeskPaid

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IntercomPaid

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FreshdeskPaid

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GorgiasPaid

Customer support built for e-commerce, with deep store integration

4.6

Help ScoutPaid

Customer support for growing teams

4.4

CrispFreemium

All-in-one customer messaging: chat, bots, CRM

4.5

Comm100Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

4.6

ChatwootFreemium

Open source customer engagement

4.5

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Chatra alternatives8+ tools ranked, pricing + verdict per pick Chatra vs ZendeskHead-to-head: features, pricing, who wins Chatra vs IntercomHead-to-head: features, pricing, who wins Chatra vs FreshdeskHead-to-head: features, pricing, who wins

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Chatra FAQ

How does Chatra help businesses manage customer communications efficiently?

Chatra centralizes messages from live chat, email, Instagram, and Facebook into a single multichannel dashboard. This eliminates the need for businesses to switch between different applications, streamlining communication workflows and improving response times.

Which teams would benefit most from using Chatra?

Chatra is ideal for customer support teams and sales teams looking to improve customer engagement and increase conversions. Its features support businesses of all sizes in streamlining communication and providing quick answers to customer inquiries.

What kind of visitor intelligence does Chatra provide?

Chatra offers tools like real-time visitor lists, browsing history, and location tracking. This information enables businesses to engage with website visitors in a more personalized and informed manner.

How does Chatra compare to Intercom for managing customer interactions?

Chatra, like Intercom, provides a comprehensive messaging platform that centralizes customer communications across multiple channels. Chatra specifically highlights its free plan for basic live chat functionality and its focus on visitor intelligence for personalized engagement.

Does Chatra include a free tier for small businesses?

Yes, Chatra offers a free plan that provides basic live chat functionality. However, this free plan has limitations, such as a maximum of 5 chats per month, with advanced features available in paid plans.

What are the main trade-offs to consider when choosing Chatra?

While Chatra offers a free plan, advanced features like intelligent chatbots and detailed visitor information are only available in paid plans. Additionally, pricing is per agent, which can increase costs for larger teams requiring extensive access.

Can Chatra automate responses to common customer questions?

Yes, Chatra incorporates chatbots that can automate routine tasks such as collecting contact information, gathering consent, and answering frequently asked questions. This helps free up agent time for more complex inquiries.

Source: chatra.com

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