Chatra
UnclaimedEngage website visitors and manage customer communications across multiple channels from one dashboard.
Visit WebsiteTL;DR - Chatra
- Multichannel messaging for live chat, email, and social media.
- Boosts sales and customer satisfaction with real-time engagement and chatbots.
- Offers visitor intelligence and mobile apps for on-the-go communication.
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
Pros & Cons
Pros
- Centralizes all customer communications into one dashboard
- Offers a free plan for basic live chat functionality
- Provides visitor intelligence for personalized interactions
- Automates routine tasks with chatbots, freeing up agent time
- Available on desktop and mobile for flexible communication
Cons
- Advanced features like intelligent chatbots and detailed visitor info are in paid plans
- The free plan has limitations, such as a maximum of 5 chats per month
- Pricing is per agent, which can add up for larger teams
Ratings Across the Web
4.5(551 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Live chat widget with unlimited websites and customizationMultichannel dashboard for email, Facebook Messenger, and InstagramReal-time visitor list with browsing history and locationIntelligent chatbots for lead capture, FAQs, and consent collectionDesktop and mobile apps (Windows, Mac, iOS, Android)Complete conversation history and email chat transcriptsAgent productivity tools like saved replies and team chatsIntegrations with e-commerce platforms (WordPress, Shopify, WooCommerce)
Pricing Plans
Free TrialFree
$0
- Online & offline chat widget
- Unlimited websites, customization, SSL-encryption
- Maximum number of chats per month 5
- Email helpdesk
- Basic visitor info
- Browser dashboard
- Windows & Mac desktop apps
- iOS & Android mobile apps
- Unlimited concurrent conversations
- Notifications
- Chat notes
- Saved replies
- Invisible mode
- Team chats
- Operating hours
- Agent groups
- Complete conversation history
- E-mail chat transcripts
- Read receipts
- Agent names, titles and photos
- Typing indicators
- Email open tracking
- Group chats
- Typing insights
- File transfer
- Visitor banning
- WordPress
- Shopify
- WooCommerce
- Ecwid
- Slack
- Bigcommerce
- Help Scout
- Zapier
- Email integration
- JavaScript API
- Integration with existing users
- REST API
- Outgoing Webhooks
Essential
$31/mo
- Online & offline chat widget
- Unlimited websites, customization, SSL-encryption
- Maximum number of chats per month ∞
- Email helpdesk
- Facebook messenger
- Intelligent chat bot
- Form & lead capture bot
- Targeted messages & triggers
- Basic visitor info
- Detailed visitor info
- Real-time visitor list
- Max. number of simultaneous visitors in the list : paid agent seats × 10
- Shopping cart contents
- Browser dashboard
- Windows & Mac desktop apps
- iOS & Android mobile apps
- Unlimited concurrent conversations
- Notifications
- Chat notes
- Saved replies
- Invisible mode
- Team chats
- Operating hours
- Agent groups
- Complete conversation history
- E-mail chat transcripts
- Read receipts
- Agent names, titles and photos
- Typing indicators
- Email open tracking
- Group chats
- Typing insights
- File transfer
- Visitor banning
- Screensharing via Median Chat
- Ratings
- Google Analytics
- Chat Reports
- Data export
- WordPress
- Shopify
- WooCommerce
- Ecwid
- Slack
- Bigcommerce
- Help Scout
- Zapier
- Email integration
- JavaScript API
- Integration with existing users
- REST API
- Outgoing Webhooks
Pro
$41/mo
- Online & offline chat widget
- Unlimited websites, customization, SSL-encryption
- Maximum number of chats per month ∞
- Email helpdesk
- Facebook messenger
- Intelligent chat bot
- Form & lead capture bot
- Targeted messages & triggers
- Basic visitor info
- Detailed visitor info
- Real-time visitor list
- Max. number of simultaneous visitors in the list : paid agent seats × 10
- Shopping cart contents
- Browser dashboard
- Windows & Mac desktop apps
- iOS & Android mobile apps
- Unlimited concurrent conversations
- Notifications
- Chat notes
- Saved replies
- Invisible mode
- Team chats
- Operating hours
- Agent groups
- Complete conversation history
- E-mail chat transcripts
- Read receipts
- Agent names, titles and photos
- Typing indicators
- Email open tracking
- Group chats
- Typing insights
- File transfer
- Visitor banning
- Screensharing via Median Chat
- Ratings
- Google Analytics
- Chat Reports
- Data export
- WordPress
- Shopify
- WooCommerce
- Ecwid
- Slack
- Bigcommerce
- Help Scout
- Zapier
- Email integration
- API & developer tools
- JavaScript API
- Integration with existing users
- REST API
- Outgoing Webhooks
What is Chatra?
Chatra is a comprehensive messaging platform designed for businesses to communicate with their website visitors and customers. It offers live chat functionality, allowing real-time interactions, and a messenger mode for asynchronous communication. The platform centralizes messages from various channels including live chat, email, Instagram, and Facebook into a single multichannel dashboard, eliminating the need to switch between different applications.
Beyond direct communication, Chatra provides tools for visitor intelligence, such as real-time visitor lists, browsing history, and location tracking, enabling personalized engagement. It also incorporates chatbots for automating routine tasks like collecting contact information, gathering consent, and answering frequently asked questions. The service aims to boost sales by facilitating quick answers, clarifying concerns, and supporting cross-selling and upselling efforts. With mobile apps for iOS and Android, businesses can manage customer conversations on the go. Chatra is suitable for businesses of all sizes looking to improve customer support, increase conversions, and streamline communication workflows.
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Chatra FAQ
What is Chatra?
Chatra is a messaging platform that combines live chat, chatbots, email, and social media messaging into a single dashboard. It helps businesses communicate with website visitors and customers in real-time or asynchronously, manage inquiries, and boost sales.
How much does Chatra cost?
Chatra offers a free plan with basic features for one agent. Paid plans include Essential at €25 per agent per month (billed yearly) or €31 (billed monthly), and Pro at €33 per agent per month (billed yearly) or €41 (billed monthly). Both paid plans offer a 10-day free trial.
Is Chatra free?
Yes, Chatra offers a free plan for one agent with core live chat features, available for as long as you want. No credit card is required to sign up for the free plan.
Who is Chatra for?
Chatra is designed for businesses and online stores of all sizes that want to improve customer communication, provide real-time support, increase conversions, and streamline their messaging across multiple channels like websites, email, Instagram, and Facebook.
Source: chatra.com