Chatra vs Gorgias: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatra and Gorgias side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Chatra leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatra
Engage website visitors and manage customer communications across multiple channels from one dashboard.
Best for you if:
- • You want a free tier before you commit
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Chatra | Gorgias |
|---|---|---|
Starts at | Free plan, paid from $31/mo, billed monthly Essential plan | From $40/mo, billed monthly Starter plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.5/5 Capterra 4.7 · SourceForge 4.3 · G2 4.2 551 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | Yes | No |
Watch out for | n/a | Overage fees: $0.36-$0.40 per extra ticket. |
Choose Chatra or Gorgias?
Choose Chatra if
- You want a free tier before you commit
- You want centralizes all customer communications into one dashboard
- You want offers a free plan for basic live chat functionality
- Budget matters ($31/mo, billed monthly vs $40/mo, billed monthly)
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
In-Depth Analysis
Chatra
Engage website visitors and manage customer communications across multiple channels from one dashboard.
Chatra's pricing is quite generous, especially with its robust Free tier offering essential chat functionalities.
Strengths
- Pro: Centralizes all customer communications into one dashboard
- Pro: Offers a free plan for basic live chat functionality
- Pro: Provides visitor intelligence for personalized interactions
- Pro: Automates routine tasks with chatbots, freeing up agent time
- Pro: Available on desktop and mobile for flexible communication
Weaknesses
- Con: Advanced features like intelligent chatbots and detailed visitor info are in paid plans
- Con: The free plan has limitations, such as a maximum of 5 chats per month
- Con: Pricing is per agent, which can add up for larger teams
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Plans and prices: Chatra vs Gorgias
| Tool | Plans and prices | Source |
|---|---|---|
| Chatra |
| chatra.com/plans read Oct 31, 2026 |
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatra pricing and Gorgias pricing.
Key Takeaways
Chatra
- Lower entry price: $31/mo, billed monthly vs $40/mo, billed monthly
- Has a free plan
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
What the data shows
On the data below, Chatra leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 551 reviews for Chatra, 4.6/5 from 716 reviews for Gorgias).
- Chatra has the lower entry price: $31/mo, billed monthly (Essential) against $40/mo, billed monthly (Starter) for Gorgias.
- Only Chatra has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatra and Gorgias compare in 2026?
On the data below, Chatra leads on lower entry price and a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.5/5 from 551 reviews for Chatra, 4.6/5 from 716 reviews for Gorgias). Chatra has the lower entry price: $31/mo, billed monthly (Essential) against $40/mo, billed monthly (Starter) for Gorgias. Only Chatra has a free plan.
What are Chatra and Gorgias used for?
Chatra: Engage website visitors and manage customer communications across multiple channels from one dashboard. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Chatra cost vs Gorgias?
Chatra's cheapest paid plan is Essential at $31/mo, billed monthly; it also has a free plan. Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 31, 2026.
What's the main difference between Chatra and Gorgias?
Chatra's main strength: centralizes all customer communications into one dashboard. Gorgias's main strength: best for e-commerce support.