Chatwoot vs Deskpro: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatwoot and Deskpro side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want a free tier before you commit
Deskpro
The AI help desk built for support across every channel, with comprehensive security and compliance.
Best for you if:
- • You want extremely flexible deployment options (Cloud, Private Cloud, On-premise, Sovereign)
| At a Glance | Chatwoot | Deskpro |
|---|---|---|
Starts at | Free plan, paid from $19/agent/mo, billed monthly Startups plan | From $42.06/agent/mo, billed monthly Team plan |
Category | Customer Support Communication | Customer Support Help Desk |
Rating | 4.5/5 G2 4.5 16 reviews | 4.4/5 G2 4.2 · Capterra 4.6 136 reviews |
Free plan | Yes | No |
Watch out for | n/a | Minimum 5 agents for Team tier |
Choose Chatwoot or Deskpro?
Choose Chatwoot if
- You want a free tier before you commit
- You want open source
- You want self-hostable
- Budget matters ($19/agent/mo, billed monthly vs $42.06/agent/mo, billed monthly)
Choose Deskpro if
- You want extremely flexible deployment options (Cloud, Private Cloud, On-premise, Sovereign)
- You want strong focus on security, compliance (SOC II, ISO 27001, HIPAA), and data privacy
In-Depth Analysis
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
Deskpro
The AI help desk built for support across every channel, with comprehensive security and compliance.
Deskpro's pricing is on the higher side compared to some market alternatives, especially the Professional tier at $59/agent/month with a 10-agent minimum, which can quickly add up for small to medium businesses.
Watch out
Minimum 5 agents for Team tier
Strengths
- Pro: Extremely flexible deployment options (Cloud, Private Cloud, On-premise, Sovereign)
- Pro: Strong focus on security, compliance (SOC II, ISO 27001, HIPAA), and data privacy
- Pro: Comprehensive AI capabilities for both agents and customers
- Pro: Extensive omnichannel support for various communication channels
- Pro: High degree of customizability for workflows, branding, and integrations
Weaknesses
- Con: Minimum agent requirements for all pricing tiers (starting at 5 agents)
- Con: No free tier available, only free trials for paid plans
- Con: Advanced features like custom feature development and dedicated account management are only available on the Enterprise plan
Key features
Plans and prices: Chatwoot vs Deskpro
| Tool | Plans and prices | Source |
|---|---|---|
| Chatwoot |
| chatwoot.com/pricing read Nov 2, 2026 |
| Deskpro |
| deskpro.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatwoot pricing and Deskpro pricing.
Key Takeaways
Chatwoot
- Lower entry price: $19/agent/mo, billed monthly vs $42.06/agent/mo, billed monthly
- Has a free plan
Deskpro
- Choose if you want the AI help desk built for support across every channel, with comprehensive security and compliance
What the data shows
On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.4/5 from 136 reviews for Deskpro; we compare ratings only above 20 reviews on both sides).
- Chatwoot has the lower entry price: $19/agent/mo, billed monthly (Startups) against $42.06/agent/mo, billed monthly (Team) for Deskpro.
- Only Chatwoot has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatwoot and Deskpro compare in 2026?
On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair. User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.4/5 from 136 reviews for Deskpro; we compare ratings only above 20 reviews on both sides). Chatwoot has the lower entry price: $19/agent/mo, billed monthly (Startups) against $42.06/agent/mo, billed monthly (Team) for Deskpro. Only Chatwoot has a free plan.
What are Chatwoot and Deskpro used for?
Chatwoot: Open source customer engagement. Deskpro: The AI help desk built for support across every channel, with comprehensive security and compliance.
What does Chatwoot cost vs Deskpro?
Chatwoot's cheapest paid plan is Startups at $19/agent/mo, billed monthly; it also has a free plan. Deskpro's cheapest paid plan is Team at $42.06/agent/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Chatwoot and Deskpro?
Chatwoot's main strength: open source. Deskpro's main strength: extremely flexible deployment options (Cloud, Private Cloud, On-premise, Sovereign).