Chatwoot vs eDesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatwoot and eDesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want a free tier before you commit
eDesk
Automate and centralize eCommerce customer support with AI-powered helpdesk solutions.
Best for you if:
- • You want significantly reduces agent handling time and automates a large percentage of support queries
| At a Glance | Chatwoot | eDesk |
|---|---|---|
Starts at | Free plan, paid from $19/agent/mo, billed monthly Startups plan | From $55/user/mo, billed monthly Essential plan |
Category | Customer Support Communication | Customer Support E-commerce |
Rating | 4.5/5 G2 4.5 16 reviews | 4.6/5 G2 4.6 78 reviews |
Free plan | Yes | No |
Watch out for | n/a | AI chatbot functionality has an asterisk, implying potential extra cost. |
Choose Chatwoot or eDesk?
Choose Chatwoot if
- You want a free tier before you commit
- You want open source
- You want self-hostable
- Budget matters ($19/agent/mo, billed monthly vs $55/user/mo, billed monthly)
Choose eDesk if
- You want significantly reduces agent handling time and automates a large percentage of support queries
- You want centralizes all customer interactions and order information from various channels into one platform
In-Depth Analysis
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
eDesk
Automate and centralize eCommerce customer support with AI-powered helpdesk solutions.
eDesk's pricing is fair for businesses needing dedicated eCommerce support.
Watch out
AI chatbot functionality has an asterisk, implying potential extra cost.
Strengths
- Pro: Significantly reduces agent handling time and automates a large percentage of support queries.
- Pro: Centralizes all customer interactions and order information from various channels into one platform.
- Pro: Helps convert pre-sale inquiries into sales, directly impacting revenue.
- Pro: Provides comprehensive reporting to track performance and justify support team value.
- Pro: Scalable solution with extensive integrations for growing eCommerce businesses.
Weaknesses
- Con: AI Agent and Chatbot resolutions incur additional charges beyond the base plan.
- Con: Fair usage policies apply for unlimited online stores in the Enterprise plan.
- Con: Advanced features like custom roles and detailed reporting extracts are only available in higher-tier plans.
Key features
Plans and prices: Chatwoot vs eDesk
| Tool | Plans and prices | Source |
|---|---|---|
| Chatwoot |
| chatwoot.com/pricing read Nov 2, 2026 |
| eDesk |
| edesk.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatwoot pricing and eDesk pricing.
Key Takeaways
Chatwoot
- Lower entry price: $19/agent/mo, billed monthly vs $55/user/mo, billed monthly
- Has a free plan
eDesk
- Choose if you want automate and centralize eCommerce customer support with AI-powered helpdesk solutions
What the data shows
On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.6/5 from 78 reviews for eDesk; we compare ratings only above 20 reviews on both sides).
- Chatwoot has the lower entry price: $19/agent/mo, billed monthly (Startups) against $55/user/mo, billed monthly (Essential) for eDesk.
- Only Chatwoot has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatwoot and eDesk compare in 2026?
On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair. User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.6/5 from 78 reviews for eDesk; we compare ratings only above 20 reviews on both sides). Chatwoot has the lower entry price: $19/agent/mo, billed monthly (Startups) against $55/user/mo, billed monthly (Essential) for eDesk. Only Chatwoot has a free plan.
What are Chatwoot and eDesk used for?
Chatwoot: Open source customer engagement. eDesk: Automate and centralize eCommerce customer support with AI-powered helpdesk solutions.
What does Chatwoot cost vs eDesk?
Chatwoot's cheapest paid plan is Startups at $19/agent/mo, billed monthly; it also has a free plan. eDesk's cheapest paid plan is Essential at $55/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Chatwoot and eDesk?
Chatwoot's main strength: open source. eDesk's main strength: significantly reduces agent handling time and automates a large percentage of support queries.