eDesk starts at $39/user/month on the Essential plan.
Verified Sep 2026 from the official pricing page.
Is eDesk worth the price?
eDesk's pricing is fair for businesses needing dedicated eCommerce support.
The Growth tier at $89 per agent/month offers a strong balance of features for growing businesses, making it a good value. The Essential tier at $39 per agent/month is a solid entry point for smaller operations.
Pricing Plans
Free TrialEssential
$39 / agent/mo
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- AI powered chatbot *
Growth
$89 / agent/mo
- Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Professional
$119 / agent/mo
- Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
Enterprise
Contact Sales
- Everything in professional, plus
- Unlimited online stores / marketplaces **
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
Hidden Costs & Gotchas
AI chatbot functionality has an asterisk, implying potential extra cost.
Enterprise tier requires contacting sales, likely higher cost.
How eDesk compares
2 of 2 direct competitors offer a free plan.
eDesk Pricing FAQ
How much does eDesk cost?
eDesk starts at $39/user/month on the Essential plan. It offers 3 paid tiers ranging from $39/user/month to $119/user/month.
Does eDesk have a free plan?
eDesk does not offer a permanent free plan. A free trial is available.
Does eDesk offer a free trial?
Yes. eDesk offers a free trial.
What is the cheapest eDesk paid plan?
The cheapest paid plan for eDesk is "Essential" at $39/user/month. Key features include: 1 online store / marketplace, Centralized support workspace, Social messaging.
What are alternatives to eDesk?
Alternatives to eDesk include Chatwoot, Gladly. Chatwoot starts at $19/month.
How much does eDesk cost for a team of 10?
For 10 users on the Essential plan, eDesk is $390/month, or $4,680/year, at the published per-user rate.
eDesk alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official eDesk pricing — www.edesk.com/pricing (verified Sep 2026)
- Cite this data: Toolradar, eDesk pricing verified Sep 2026, toolradar.com/tools/edesk/pricing
Review eDesk, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.