Is eDesk worth the price?
eDesk's pricing is fair for businesses needing dedicated eCommerce support.
The Growth tier at $89 per agent/month offers a strong balance of features for growing businesses, making it a good value. The Essential tier at $39 per agent/month is a solid entry point for smaller operations.
Pricing Plans
Free TrialEssential
$39 per agent/mo
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- AI powered chatbot *
Growth
$89 per agent/mo
- Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Professional
$119 per agent/mo
- Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
Enterprise
Contact Sales
- Everything in professional, plus
- Unlimited online stores / marketplaces **
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
Hidden Costs & Gotchas
AI chatbot functionality has an asterisk, implying potential extra cost.
Enterprise tier requires contacting sales, likely higher cost.
No free tier, only a 14-day free trial.
Which Plan Do You Need?
Small e-commerce businesses
Growing online retailers
Large multi-store enterprises
How eDesk Compares to Competitors
Compared to Zendesk, which starts around $55 per agent/month for basic support, eDesk's Essential at $39 is more affordable for core features. However, for advanced features, eDesk's Growth at $89 is competitive with similar offerings from platforms like Gorgias, which can also range from $50-$300+ depending on ticket volume and features.
eDesk Pricing FAQ
How much does eDesk cost?
eDesk starts at $39/user/month on the Essential plan. It offers 3 paid tiers ranging from $39/user/month up to $119/user/month.
Does eDesk have a free plan?
eDesk does not offer a permanent free plan. However, a free trial is available.
Does eDesk offer a free trial?
Yes, eDesk offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest eDesk paid plan?
The cheapest paid plan for eDesk is "Essential" at $39/user/month. Key features include: 1 online store / marketplace, Centralized support workspace, Social messaging.
Is there a cheaper alternative to eDesk?
Yes. Popular alternatives to eDesk include Chatwoot, Gladly. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
How much does eDesk cost for a team of 10?
For a team of 10 users on the Essential plan, eDesk costs about $390/month, or $4,680/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to eDesk
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
