eDesk Pricing 2026
Plans, costs, and free options for eDesk
Last updated: February 4, 2026
TL;DR: eDesk Pricing
Pricing Model
Paid
Starting Price
$39 per agent/mo
Free Option
14-day Trial
Paid
Pricing Model
eDesk is a paid tool with various pricing tiers based on features and team size. Contact them or visit their website for detailed pricing.
Visit eDesk's website for current pricing
Free trial available (14 days)
Available Plans
Essential
$39 per agent/mo
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- AI powered chatbot *
Popular
Growth
$89 per agent/mo
- Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- +2 more features
Professional
$119 per agent/mo
- Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- +2 more features
Enterprise
Contact Sales
- Everything in professional, plus
- Unlimited online stores / marketplaces **
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
Free Alternatives to eDesk
Looking for a free option? Here are some alternatives with free plans:
View all eDesk alternativeseDesk vs Competitors: Pricing Comparison
See how eDesk pricing compares to similar tools in Help Desk
| Tool | Free Tier | Starting Price | Score | |
|---|---|---|---|---|
eDeskCurrent Automate and centralize eCommerce custom... | No | $39 per agent/mo | —/100 | Details → |
 ChatwootTop Rated Open source customer engagement | Yes | $19/mo | 83/100 | Pricing → |
 Kustomer Customer service CRM platform | No | $89/mo | 83/100 | Pricing → |
 GladlyBest Value Customer service platform focused on peo... | No | $0.6/mo | 82/100 | Pricing → |
Prices shown are starting prices. Actual pricing may vary based on features and team size.
See all alternatives →eDesk Pricing FAQ
How much does eDesk cost?
eDesk offers the following plans: Essential ($39 per agent/mo), Growth ($89 per agent/mo), Professional ($119 per agent/mo), Enterprise (Contact Sales). A 14-day free trial is offered.
Is there a free version of eDesk?
eDesk does not have a permanent free plan, but offers a 14-day free trial to test the product.
Does eDesk offer a free trial?
Yes, eDesk offers a 14-day free trial so you can test before committing.
What are cheaper alternatives to eDesk?
Free or freemium alternatives include Chatwoot. View our full comparison to find the best value.
How much does eDesk cost?
eDesk offers several pricing plans: Essential at $39/agent/month, Growth at $89/agent/month, and Professional at $119/agent/month (when billed annually). There is also an Enterprise plan with custom pricing. Add-ons like AI Automation, AI Assist, AI Translations, and Feedback incur additional charges.
Is eDesk free?
eDesk offers a 14-day free trial that includes access to all features. After the trial, users need to select a paid plan to continue using the service. There is no perpetually free tier.