Chatwoot vs Helpy: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatwoot and Helpy side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Chatwoot leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want a free tier before you commit
Helpy
Secure, self-hosted, and open-source customer support helpdesk software with data control.
Best for you if:
- • You want high degree of data control and security with self-hosted and private cloud options
| At a Glance | Chatwoot | Helpy |
|---|---|---|
Starts at | Free plan, paid from $19/agent/mo, billed monthly Startups plan | Not published |
Category | Customer Support Communication | Customer Support Live Chat |
Rating | 4.5/5 G2 4.5 16 reviews | n/a |
Free plan | Yes | No |
Choose Chatwoot or Helpy?
Choose Chatwoot if
- You want a free tier before you commit
- You want open source
- You want self-hostable
Choose Helpy if
- You want high degree of data control and security with self-hosted and private cloud options
- You want comprehensive feature set covering ticketing, live chat, and self-service
In-Depth Analysis
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
Helpy
Secure, self-hosted, and open-source customer support helpdesk software with data control.
Strengths
- Pro: High degree of data control and security with self-hosted and private cloud options.
- Pro: Comprehensive feature set covering ticketing, live chat, and self-service.
- Pro: Flexible deployment options cater to various organizational needs and compliance requirements.
- Pro: Includes AI-powered chat bots for autonomous solutions and cost reduction.
- Pro: Robust automation and reporting tools to improve team efficiency and customer satisfaction.
Weaknesses
- Con: Self-hosted options may require IT resources for setup and maintenance.
- Con: Specific pricing details are not immediately available on the main page, requiring further inquiry.
Key features
Plans and prices: Chatwoot vs Helpy
| Tool | Plans and prices | Source |
|---|---|---|
| Chatwoot |
| chatwoot.com/pricing read Nov 2, 2026 |
| Helpy |
| helpy.io read Oct 6, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatwoot pricing and Helpy pricing.
Key Takeaways
Chatwoot
- Has a free plan
Helpy
- Choose if you want secure, self-hosted, and open-source customer support helpdesk software with data control
What the data shows
On the data below, Chatwoot leads on a free plan. We do not name an overall winner for this pair.
- Only Chatwoot has a published user rating (4.5/5 from 16 reviews); Helpy has none we can show.
- Chatwoot starts at $19/agent/mo, billed monthly; Helpy has no public paid plan price on file.
- Only Chatwoot has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatwoot and Helpy compare in 2026?
On the data below, Chatwoot leads on a free plan. We do not name an overall winner for this pair. Only Chatwoot has a published user rating (4.5/5 from 16 reviews); Helpy has none we can show. Chatwoot starts at $19/agent/mo, billed monthly; Helpy has no public paid plan price on file. Only Chatwoot has a free plan.
What are Chatwoot and Helpy used for?
Chatwoot: Open source customer engagement. Helpy: Secure, self-hosted, and open-source customer support helpdesk software with data control.
What does Chatwoot cost vs Helpy?
Chatwoot's cheapest paid plan is Startups at $19/agent/mo, billed monthly; it also has a free plan. Helpy has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Chatwoot and Helpy?
Chatwoot's main strength: open source. Helpy's main strength: high degree of data control and security with self-hosted and private cloud options.