Helpy
UnclaimedSecure, self-hosted, and open-source customer support helpdesk software with data control.
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TL;DR - Helpy
- Offers multi-channel customer support with ticketing, live chat, and a self-serve help center.
- Provides flexible deployment options: hosted SaaS, private cloud, and self-hosted open-source for data control.
- Focuses on data security and privacy with features like data masking, SSO, and granular permissions.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- High degree of data control and security with self-hosted and private cloud options.
- Comprehensive feature set covering ticketing, live chat, and self-service.
- Flexible deployment options cater to various organizational needs and compliance requirements.
- Includes AI-powered chat bots for autonomous solutions and cost reduction.
- Robust automation and reporting tools to improve team efficiency and customer satisfaction.
Cons
- Self-hosted options may require IT resources for setup and maintenance.
- Specific pricing details are not immediately available on the main page, requiring further inquiry.
Ratings Across the Web
3.8(2 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Multi-channel support ticketing (email integration)Live chat with support botsSelf-serve knowledge base/help centerOmni-channel inbox for all interactionsData masking and SSO (SAML, OAuth, LDAP)Granular permissions for agent accessOne-click conversion of ticket responses to knowledge base articlesCustomizable help site and request forms
Pricing Plans
Free TrialPrivate Cloud (On Premises/Self-Hosted)
Contact Us
- Run Helpy on popular cloud providers, or your own hardware for enhanced security and control
- Runs on private hardware
- Runs in the cloud of your choice
- You own the database
- Keep control over your own data
- No lock in
- You own everything, there is no lockin
- One click install
- Install with a single click
- Simple HA configuration
- Easily create a highly available cluster
- SAML, OAuth, LDAP SSO
- Control access in a variety of ways
Cloud SAAS
Contact Us
- Get up and running in seconds and leave the hosting and update hassles to us.
- Turn Key
- Instantly available, no IT requirements
- Email preconfigured
- Email is already set up for you
About Helpy
By Toolradar Team·
Helpy is a customer support helpdesk software designed for organizations that prioritize data security and control. It offers multi-channel support ticketing, live chat, and a self-serve help center, all integrated into an omni-channel inbox. Users can choose between a hosted SaaS solution, a private cloud deployment, or a self-hosted open-source option, providing flexibility for data residency and integration needs.
The platform enables teams to manage the complete support lifecycle, from initial request to resolution, with features like ticket assignment, status tracking, common replies, and email notifications. Its robust security features, including data masking, SSO, and granular permissions, make it suitable for companies with strict privacy requirements. Helpy aims to reduce support costs by empowering customers with a comprehensive knowledge base and AI-powered chat bots, while also enhancing agent productivity through team collaboration tools, automations, and performance reporting.
How we evaluate tools →Source: helpy.io
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Helpy FAQ
What are the key differences between Helpy's Private Cloud and Cloud SaaS offerings?
Helpy's Private Cloud solution allows organizations to host Helpy in their own datacenter or a cloud provider of their choice, retaining complete control over their data and database. The Cloud SaaS option is a turnkey solution where Helpy handles all hosting and updates, providing instant availability without IT requirements.
How does Helpy's multi-channel support ticketing system function with email?
Helpy integrates directly with your support email addresses, converting incoming messages into trackable tickets within the Helpy dashboard. Agents can then assign and manage these tickets, with replies sent either through the Helpy interface or directly via email, reaching the original requester.
Can the Helpy Connect live chat feature be customized for different scenarios?
Yes, Helpy Connect live chat is customizable and can be integrated directly into your website or application. It also includes a fallback mechanism to email ticketing if no agents are available to handle the chat in real-time.
What security and privacy features are included in Helpy Pro for self-hosted deployments?
Helpy Pro, designed for self-hosted single-tenant deployments, includes features like data masking and SSO for enhanced security. It also offers powerful permissions to restrict employee access to only what is necessary, aiming to eliminate third-party data sharing.
How does Helpy's help center support self-service and reduce support costs?
The help center enables customers to find answers and solve problems independently through a customizable knowledge base. It includes built-in feedback tools and reporting to identify new topics for articles, and access can be restricted to existing customers or made publicly available.
Does Helpy offer any AI-powered assistance for customer support?
Yes, Helpy features Carin, an artificial intelligence customer care representative. Carin provides autonomous solutions to customer inquiries, aiming to save time and resources by handling common issues without human intervention.
Source: helpy.io