Helpy
UnclaimedSecure, self-hosted, and open-source customer support helpdesk software with data control.
Visit WebsiteTL;DR - Helpy
- Offers multi-channel customer support with ticketing, live chat, and a self-serve help center.
- Provides flexible deployment options: hosted SaaS, private cloud, and self-hosted open-source for data control.
- Focuses on data security and privacy with features like data masking, SSO, and granular permissions.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Free TrialPrivate Cloud (On Premises/Self-Hosted)
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- Run Helpy on popular cloud providers, or your own hardware for enhanced security and control
- Runs on private hardware
- Runs in the cloud of your choice
- You own the database
- Keep control over your own data
- No lock in
- You own everything, there is no lockin
- One click install
- Install with a single click
- Simple HA configuration
- Easily create a highly available cluster
- SAML, OAuth, LDAP SSO
- Control access in a variety of ways
Cloud SAAS
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- Get up and running in seconds and leave the hosting and update hassles to us.
- Turn Key
- Instantly available, no IT requirements
- Email preconfigured
- Email is already set up for you
About Helpy
Helpy is a customer support helpdesk software designed for organizations that prioritize data security and control. It offers multi-channel support ticketing, live chat, and a self-serve help center, all integrated into an omni-channel inbox. Users can choose between a hosted SaaS solution, a private cloud deployment, or a self-hosted open-source option, providing flexibility for data residency and integration needs.
The platform enables teams to manage the complete support lifecycle, from initial request to resolution, with features like ticket assignment, status tracking, common replies, and email notifications. Its robust security features, including data masking, SSO, and granular permissions, make it suitable for companies with strict privacy requirements. Helpy aims to reduce support costs by empowering customers with a comprehensive knowledge base and AI-powered chat bots, while also enhancing agent productivity through team collaboration tools, automations, and performance reporting.
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Helpy FAQ
Helpy is a customer support helpdesk software that provides multi-channel support ticketing, live chat, and a self-serve knowledge base. It is designed for organizations that prioritize data security and offers hosted, private cloud, and open-source self-hosted deployment options.
Specific pricing details are not provided directly on the website pages, but it mentions different editions like Private Cloud (On Premises/Self-Hosted) and Cloud SaaS. You would need to contact them for detailed pricing information for the Private Cloud option, and the SaaS version offers a 14-day free trial.
Helpy offers a 14-day free trial for its Cloud SaaS version, which does not require a credit card. It also mentions an "open source" option, implying a community edition that might be free to use if self-hosted, though specific details on a free tier for the hosted versions are not explicitly stated beyond the trial.
Helpy is for organizations, particularly those serious about data control and security, that need a comprehensive customer support solution. This includes businesses looking for self-hosted options, private cloud deployments, or a secure hosted SaaS platform to manage customer inquiries, provide self-service, and enhance agent productivity.