Helpy vs Gladly: Which is Better in 2026?
Choosing between Helpy and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Helpy
Secure, self-hosted, and open-source customer support helpdesk software with data control.
Best for you if:
- • Offers multi-channel customer support with ticketing, live chat, and a self-serve help center.
- • Provides flexible deployment options: hosted SaaS, private cloud, and self-hosted open-source for data control.
Gladly
Customer service platform focused on people
Best for you if:
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  Helpy |  Gladly |
|---|---|---|
Starts at | Custom | $0.6/moAI Sidekick |
Best For | Customer Support | Customer Support |
Rating | - | 4.7/5 |
Choose Helpy or Gladly?
Choose Helpy if
Secure, self-hosted, and open-source customer support helpdesk software with data control.
- High degree of data control and security with self-hosted and private cloud options.
- Comprehensive feature set covering ticketing, live chat, and self-service.
- Flexible deployment options cater to various organizational needs and compliance requirements.
Choose Gladly if
Customer service platform focused on people
- Customer-centric support
- Good for e-commerce
- Omnichannel
| Feature | Helpy | Gladly |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | No ratings yet | ★4.7/5 1,285 reviews |
| Categories | Customer SupportLive Chat | Customer SupportHelp Desk |
In-Depth Analysis
Helpy
Secure, self-hosted, and open-source customer support helpdesk software with data control.
Strengths
- +High degree of data control and security with self-hosted and private cloud options.
- +Comprehensive feature set covering ticketing, live chat, and self-service.
- +Flexible deployment options cater to various organizational needs and compliance requirements.
- +Includes AI-powered chat bots for autonomous solutions and cost reduction.
- +Robust automation and reporting tools to improve team efficiency and customer satisfaction.
Weaknesses
- -Self-hosted options may require IT resources for setup and maintenance.
- -Specific pricing details are not immediately available on the main page, requiring further inquiry.
Key features
Gladly
Customer service platform focused on people
Strengths
- +Customer-centric support
- +Good for e-commerce
- +Omnichannel
- +Modern interface
- +Good integrations
Weaknesses
- -Expensive
- -Enterprise focus
- -Learning curve
- -Complex setup
- -Per-user pricing
Key features
Pricing: Helpy vs Gladly
| Plan | Helpy | Gladly |
|---|---|---|
| Tier 1 | Contact Us Private Cloud (On Premises/Self-Hosted) | Contact Sales Hero |
| Tier 2 | Contact Us Cloud SAAS | Contact Sales Superhero |
| Tier 3 | N/A | $0.6 AI Sidekick |
Pricing verified from each vendor's public pricing page. Compare in detail on Helpy pricing and Gladly pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gladly
Want the highest-rated option?
Gladly is rated 4.7/5. Helpy has no ratings yet.
Go with: Gladly
Value user reviews?
Helpy: no ratings yet. Gladly: 1,285 reviews (4.7/5).
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gladly is rated 4.7/5; Helpy has no ratings yet.
Key Takeaways
Gladly
- Our pick for this comparison
Helpy
- Choose if you want secure, self-hosted, and open-source customer support helpdesk software with data control
The Bottom Line
Gladly is our pick.
Frequently Asked Questions
Is Helpy or Gladly better?
Gladly is rated in our evaluation. Both are paid.
What are Helpy and Gladly used for?
Helpy: Secure, self-hosted, and open-source customer support helpdesk software with data control.. Gladly: Customer service platform focused on people.
What does Helpy cost vs Gladly?
Helpy is a paid tool. Gladly is a paid tool. Visit their websites for detailed pricing.