Chatwoot vs SupportBee: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatwoot and SupportBee side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Chatwoot leads on a free plan; SupportBee leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want a free tier before you commit
SupportBee
Streamline customer support with a collaborative help desk, knowledge base, and customer portal.
Best for you if:
- • You want easy to set up and use with minimal learning curve
| At a Glance | Chatwoot | SupportBee |
|---|---|---|
Starts at | Free plan, paid from $19/agent/mo, billed monthly Startups plan | From $17/user/mo, billed monthly Startup plan |
Category | Customer Support Communication | Customer Support Client Portals |
Rating | 4.5/5 G2 4.5 16 reviews | 4.4/5 Capterra 4.4 · G2 4.4 39 reviews |
Free plan | Yes | No |
Choose Chatwoot or SupportBee?
Choose Chatwoot if
- You want a free tier before you commit
- You want open source
- You want self-hostable
Choose SupportBee if
- You want easy to set up and use with minimal learning curve
- You want seamless team collaboration on customer inquiries
- Budget matters ($17/user/mo, billed monthly vs $19/agent/mo, billed monthly)
In-Depth Analysis
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
SupportBee
Streamline customer support with a collaborative help desk, knowledge base, and customer portal.
SupportBee's pricing is fair, especially with the annual discount bringing the Startup plan to $17/user/month.
Strengths
- Pro: Easy to set up and use with minimal learning curve
- Pro: Seamless team collaboration on customer inquiries
- Pro: Integrated knowledge base reduces support load
- Pro: Customer portal enhances transparency and accountability
- Pro: Retains personal touch of email communication
Weaknesses
- Con: No free plan available (only a 14-day trial)
- Con: Specific integration details are not explicitly listed on the website
Key features
Plans and prices: Chatwoot vs SupportBee
| Tool | Plans and prices | Source |
|---|---|---|
| Chatwoot |
| chatwoot.com/pricing read Nov 2, 2026 |
| SupportBee |
| supportbee.com/pricing read Oct 28, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatwoot pricing and SupportBee pricing.
Key Takeaways
Chatwoot
- Has a free plan
SupportBee
- Lower entry price: $17/user/mo, billed monthly vs $19/agent/mo, billed monthly
What the data shows
On the data below, Chatwoot leads on a free plan; SupportBee leads on lower entry price. We do not name an overall winner for this pair.
- User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.4/5 from 39 reviews for SupportBee; we compare ratings only above 20 reviews on both sides).
- SupportBee has the lower entry price: $17/user/mo, billed monthly (Startup) against $19/agent/mo, billed monthly (Startups) for Chatwoot.
- Only Chatwoot has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatwoot and SupportBee compare in 2026?
On the data below, Chatwoot leads on a free plan; SupportBee leads on lower entry price. We do not name an overall winner for this pair. User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.4/5 from 39 reviews for SupportBee; we compare ratings only above 20 reviews on both sides). SupportBee has the lower entry price: $17/user/mo, billed monthly (Startup) against $19/agent/mo, billed monthly (Startups) for Chatwoot. Only Chatwoot has a free plan.
What are Chatwoot and SupportBee used for?
Chatwoot: Open source customer engagement. SupportBee: Streamline customer support with a collaborative help desk, knowledge base, and customer portal.
What does Chatwoot cost vs SupportBee?
Chatwoot's cheapest paid plan is Startups at $19/agent/mo, billed monthly; it also has a free plan. SupportBee's cheapest paid plan is Startup at $17/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Chatwoot and SupportBee?
Chatwoot's main strength: open source. SupportBee's main strength: easy to set up and use with minimal learning curve.