SupportBee Pricing 2026
Plans, hidden costs, and cheaper alternatives compared
Is SupportBee worth the price?
SupportBee's pricing is fair, especially with the annual discount bringing the Startup plan to $17/user/month.
The Enterprise plan at $21/user/month annually offers good value for additional features like a customer portal. It's best for small to medium businesses prioritizing collaborative email support and a knowledge base.
Pricing Plans
Free TrialStartup
$20/user/month
- Shared Inbox
- Knowledge Base
- Basic Integrations
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- API Access
- In Depth Reports
- Audit Trails
- Teams
- Knowledge Base Software
- Basic Integrations
- Friendly Customer Service
Enterprise
$25/user/month
- Everything in Startup
- Customer Portal
- Enterprise Integrations
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- API Access
- In Depth Reports
- Audit Trails
- Teams
- Knowledge Base Software
- Basic Integrations
- Enterprise Integrations
- Business Hours
- Customer Portal Software
- Portal Access for Customer Groups
- Friendly Customer Service
Startup
$17/user/month
- Shared Inbox
- Knowledge Base
- Basic Integrations
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- API Access
- In Depth Reports
- Audit Trails
- Teams
- Knowledge Base Software
- Basic Integrations
- Friendly Customer Service
Enterprise
$21/user/month
- Everything in Startup
- Customer Portal
- Enterprise Integrations
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- API Access
- In Depth Reports
- Audit Trails
- Teams
- Knowledge Base Software
- Basic Integrations
- Enterprise Integrations
- Business Hours
- Customer Portal Software
- Portal Access for Customer Groups
- Friendly Customer Service
Hidden Costs & Gotchas
No free tier available
Per-user pricing scales quickly
Integrations might require higher tiers
Which Plan Do You Need?
Teams needing shared inbox
Businesses wanting knowledge base
SMBs with growing support needs
How SupportBee Compares to Competitors
Compared to Freshdesk, which offers a free tier and starts paid plans around $15/agent/month, SupportBee's $17-$20/user/month Startup plan is slightly higher but competitive. Zendesk, a more premium option, starts around $49/agent/month, making SupportBee a more budget-friendly alternative for core functionalities.
SupportBee Pricing FAQ
How much does SupportBee cost?
SupportBee starts at $17/user/month on the Startup plan. It offers 4 paid tiers ranging from $17/user/month up to $21/user/month.
Does SupportBee have a free plan?
SupportBee does not offer a permanent free plan. However, a free trial is available.
Does SupportBee offer a free trial?
Yes, SupportBee offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest SupportBee paid plan?
The cheapest paid plan for SupportBee is "Startup" at $17/user/month. Key features include: Shared Inbox, Knowledge Base, Basic Integrations.
Is there a cheaper alternative to SupportBee?
Yes. Popular alternatives to SupportBee include Chatwoot, Gladly, Ahsuite. Free alternatives include Chatwoot, Ahsuite. Compare them side-by-side on Toolradar.
How much does SupportBee cost for a team of 10?
For a team of 10 users on the Startup plan, SupportBee costs about $170/month, or $2,040/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to SupportBee
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
