Cherwell vs ServiceNow: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Cherwell and ServiceNow side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, ServiceNow leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Cherwell
IT service management platform
Best for you if:
- • You want highly customizable without coding
ServiceNow
Digitize and automate workflows for IT, HR, and customer service
Best for you if:
- • You want enterprise IT service management
| At a Glance | Cherwell | ServiceNow |
|---|---|---|
Starts at | Not published | Not published |
Category | Workflow Automation Help Desk | Customer Support Workflow Automation |
Rating | 4.1/5 G2 4.0 · SourceForge 4.3 236 reviews | 4.5/5 G2 4.5 · Capterra 4.5 2,341 reviews |
Free plan | No | No |
Watch out for | n/a | Annual uplift of 5-10% on renewals |
Choose Cherwell or ServiceNow?
Choose Cherwell if
- You want highly customizable without coding
- You want extends beyond IT to HR, facilities, and security
- You work in workflow automation, not customer support
Choose ServiceNow if
- You want enterprise IT service management
- You want comprehensive platform
- You work in customer support, not workflow automation
In-Depth Analysis
Cherwell
IT service management platform
Cherwell's pricing is opaque, relying on custom quotes, which typically indicates an expensive solution for enterprise-level clients.
Strengths
- Pro: Highly customizable without coding
- Pro: Extends beyond IT to HR, facilities, and security
- Pro: Strong automation and workflow engine
- Pro: Comprehensive reporting and dashboards
Weaknesses
- Con: End-of-life scheduled for December 2026
- Con: Enterprise-only pricing with no public rates
- Con: Steep learning curve for advanced configurations
- Con: Migration to Ivanti Neurons required long-term
Key features
ServiceNow
Digitize and automate workflows for IT, HR, and customer service
ServiceNow's Enterprise pricing is expensive, averaging around $130k/year, and is exclusively for large organizations.
Watch out
Annual uplift of 5-10% on renewals
Strengths
- Pro: Enterprise IT service management
- Pro: Comprehensive platform
- Pro: Workflow automation
- Pro: Good integrations
- Pro: Industry standard
Weaknesses
- Con: Very expensive
- Con: Complex implementation
- Con: Learning curve
- Con: Customization needs expertise
- Con: Overkill for SMBs
Key features
Plans and prices: Cherwell vs ServiceNow
| Tool | Plans and prices | Source |
|---|---|---|
| Cherwell | No plan prices on file | ivanti.com/go/purpose-built-for-you read Oct 1, 2026 |
| ServiceNow |
| servicenow.com read Oct 5, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Cherwell pricing and ServiceNow pricing.
Key Takeaways
Cherwell
- Choose if you want IT service management platform
ServiceNow
- Higher user rating: 4.5/5 vs 4.1/5
What the data shows
On the data below, ServiceNow leads on higher user rating. We do not name an overall winner for this pair.
- ServiceNow has the higher user rating (4.1/5 from 236 reviews for Cherwell, 4.5/5 from 2,341 reviews for ServiceNow).
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Cherwell and ServiceNow compare in 2026?
On the data below, ServiceNow leads on higher user rating. We do not name an overall winner for this pair. ServiceNow has the higher user rating (4.1/5 from 236 reviews for Cherwell, 4.5/5 from 2,341 reviews for ServiceNow).
What are Cherwell and ServiceNow used for?
Cherwell: IT service management platform. ServiceNow: Digitize and automate workflows for IT, HR, and customer service.
What does Cherwell cost vs ServiceNow?
Cherwell has no public paid-plan price on file. ServiceNow has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 5, 2026.
What's the main difference between Cherwell and ServiceNow?
Cherwell's main strength: highly customizable without coding. ServiceNow's main strength: enterprise IT service management.