TL;DR - Cherwell
- Legacy ITSM platform with powerful codeless customization
- Covers incident, problem, change, and asset management
- Reaching end-of-life December 2026 — plan migration
Pricing: Paid only
Best for: Enterprises & pros
4.2/5 across review platforms
Pros & Cons
Pros
- Highly customizable without coding
- Extends beyond IT to HR, facilities, and security
- Strong automation and workflow engine
- Comprehensive reporting and dashboards
Cons
- End-of-life scheduled for December 2026
- Enterprise-only pricing with no public rates
- Steep learning curve for advanced configurations
- Migration to Ivanti Neurons required long-term
Ratings Across the Web
4.2(399 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Codeless workflow configurationIncident and problem managementSelf-service portal with knowledge baseAsset and configuration managementDashboard analytics and reportingREST API and integration servicesMulti-department service management
Pricing
Paid
Cherwell offers paid plans. Visit their website for current pricing details.
About Cherwell
By Toolradar Team·
Cherwell Service Management is Ivanti's legacy IT service management platform offering a codeless configuration environment for ITSM, HR, facilities, and security workflows. It features drag-and-drop process automation, self-service portals, asset management, and dashboard analytics. Cherwell is sunsetting on December 31, 2026, with Ivanti encouraging migration to Ivanti Neurons for ITSM.
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Cherwell FAQ
Is Cherwell being discontinued?
Yes. Ivanti announced that Cherwell Service Management reaches end-of-life on December 31, 2026. Customers are encouraged to migrate to Ivanti Neurons for ITSM.
What can Cherwell manage beyond IT?
Cherwell extends to HR case management, facilities requests, project portfolio management, and security operations — all built on the same codeless platform.
Does Cherwell require coding to customize?
No. Cherwell uses a codeless, drag-and-drop configuration environment for workflows, forms, and dashboards. A REST API is available for deeper integrations.
Source: ivanti.com