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Cherwell

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IT service management platform

Help DeskWorkflow AutomationNo-CodeAnalytics
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Reviews onG2SourceForge
236 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Highly customizable without coding

Biggest con

End-of-life scheduled for December 2026

TL;DR - Cherwell

  • Legacy ITSM platform with powerful codeless customization
  • Covers incident, problem, change, and asset management
  • Reaching end-of-life December 2026, plan migration
Pricing: Paid only
Best for: Enterprises & pros
4.1/5 across review platforms

What is Cherwell?

Editorial review
Cherwell Service Management is Ivanti's legacy IT service management platform offering a codeless configuration environment for ITSM, HR, facilities, and security workflows. It features drag-and-drop process automation, self-service portals, asset management, and dashboard analytics. Cherwell is sunsetting on December 31, 2026, with Ivanti encouraging migration to Ivanti Neurons for ITSM.

Available on: Web, iOS, Android

how we evaluateSourceivanti.com ↗

Pros & Cons

Pros

  • Highly customizable without coding
  • Extends beyond IT to HR, facilities, and security
  • Strong automation and workflow engine
  • Comprehensive reporting and dashboards

Cons

  • End-of-life scheduled for December 2026
  • Enterprise-only pricing with no public rates
  • Steep learning curve for advanced configurations
  • Migration to Ivanti Neurons required long-term

Ratings Across the Web

4.1(236 reviews)

Cherwell holds an aggregate rating of 4.1 out of 5 from 236 reviews across G2 and SourceForge, last checked March 19, 2026.

G2169 reviews
4/5
SourceForge67 reviews
4.3/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Codeless workflow configurationIncident and problem managementSelf-service portal with knowledge baseAsset and configuration managementDashboard analytics and reportingREST API and integration servicesMulti-department service management

Pricing

Paid

Cherwell offers paid plans. Visit their website for current pricing details.

View pricing

Is Cherwell worth the price?

30/100

Cherwell's pricing is opaque, relying on custom quotes, which typically indicates an expensive solution for enterprise-level clients.

The end-of-life announcement for December 2026 further complicates its value proposition, as it forces migration to Ivanti Neurons for ITSM. This model is best suited for existing Cherwell customers who need to maintain their current system for a limited time.

Reviews

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4.1/5

Across 236 verified user reviews on G2, SourceForge

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Best Cherwell Alternatives

Top alternatives based on features, pricing, and user needs.

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Cherwell FAQ

How does Cherwell support IT service management?

Cherwell Service Management provides a codeless configuration environment for ITSM, featuring drag-and-drop process automation, self-service portals, and asset management. It also offers comprehensive reporting and dashboard analytics to track IT operations.

Which teams benefit most from using Cherwell?

Cherwell is designed for enterprise teams that require extensive customization for their service management workflows. It extends beyond IT to support HR, facilities, and security departments with its robust automation and workflow engine.

What kind of customization does Cherwell offer?

Cherwell offers highly customizable configurations through a codeless environment, allowing users to tailor workflows without programming. This includes drag-and-drop process automation for various departmental needs.

How is Cherwell priced?

Cherwell is an enterprise-only paid product and does not offer a permanently free tier. Pricing details are not publicly available and are typically negotiated directly with the vendor.

What are the primary limitations of Cherwell?

A significant limitation of Cherwell is its scheduled end-of-life on December 31, 2026, requiring long-term migration to Ivanti Neurons for ITSM. It also has a steep learning curve for advanced configurations and is priced for enterprise use.

How does Cherwell compare to ServiceNow?

Cherwell, like ServiceNow, provides a comprehensive IT service management platform with strong workflow automation and reporting capabilities. However, Cherwell is sunsetting on December 31, 2026, with Ivanti encouraging migration to a different platform.

Can Cherwell be used for departments beyond IT?

Yes, Cherwell's flexible platform extends its utility beyond IT service management to support HR, facilities, and security workflows. Its codeless configuration environment allows for adaptation to various departmental processes.

Source: ivanti.com

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