Comm100 vs Crisp: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Comm100 and Crisp side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Crisp leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Comm100
AI-powered omnichannel customer service platform for seamless support and accelerated resolution.
Best for you if:
- • You want customer engagement
Crisp
All-in-one customer messaging: chat, bots, CRM
Best for you if:
- • You want a free tier before you commit
| At a Glance | Comm100 | Crisp |
|---|---|---|
Starts at | From $39/agent/mo, billed monthly Live Chat Startup plan | Free plan, paid from $45/mo flat, billed monthly Mini plan |
Category | Customer Support Knowledge Base | Customer Support CRM |
Rating | 4.6/5 Capterra 4.7 · G2 4.4 168 reviews | 4.5/5 G2 4.5 · Capterra 4.6 350 reviews |
Free plan | No | Yes |
Watch out for | The Startup plan has limited data storage (12 months). If you need historical chat transcripts beyond 12 months, you must upgrade to Plus or Ultra (24 months). | Extra agents cost $10/month each on Plus |
Choose Comm100 or Crisp?
Choose Comm100 if
- You want customer engagement
- You want live chat
Choose Crisp if
- You want a free tier before you commit
- You want all-in-one platform
- You want good free tier
In-Depth Analysis
Comm100
AI-powered omnichannel customer service platform for seamless support and accelerated resolution.
The Ultra plan (custom pricing) is where Comm100 genuinely differentiates: on-premise deployment is rare in the live chat market and critical for organizations with strict data residency requirements.
Watch out
The Startup plan has limited data storage (12 months). If you need historical chat transcripts beyond 12 months, you must upgrade to Plus or Ultra (24 months).
Strengths
- Pro: Customer engagement
- Pro: Live chat
- Pro: Omnichannel
- Pro: Active development
- Pro: Good features
Weaknesses
- Con: Expensive
- Con: Per-agent pricing
- Con: Learning curve
- Con: Better alternatives exist
- Con: Support varies
Key features
Crisp
All-in-one customer messaging: chat, bots, CRM
Crisp prices per workspace, not per agent.
Watch out
Extra agents cost $10/month each on Plus
Strengths
- Pro: All-in-one platform
- Pro: Good free tier
- Pro: Modern interface
Weaknesses
- Con: Limited at free tier
- Con: Can get expensive
Key features
Plans and prices: Comm100 vs Crisp
| Tool | Plans and prices | Source |
|---|---|---|
| Comm100 |
| comm100.com/pricing read Nov 2, 2026 |
| Crisp |
| crisp.chat/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Comm100 pricing and Crisp pricing.
Key Takeaways
Comm100
- Choose if you want AI-powered omnichannel customer service platform for seamless support and accelerated resolution
Crisp
- Has a free plan
What the data shows
On the data below, Crisp leads on a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.6/5 from 168 reviews for Comm100, 4.5/5 from 350 reviews for Crisp).
- Entry prices are not ranked, they are charged on different bases: Comm100 $39/agent/mo, billed monthly; Crisp $45/mo flat, billed monthly.
- Only Crisp has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Comm100 and Crisp compare in 2026?
On the data below, Crisp leads on a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.6/5 from 168 reviews for Comm100, 4.5/5 from 350 reviews for Crisp). Entry prices are not ranked, they are charged on different bases: Comm100 $39/agent/mo, billed monthly; Crisp $45/mo flat, billed monthly. Only Crisp has a free plan.
What are Comm100 and Crisp used for?
Comm100: AI-powered omnichannel customer service platform for seamless support and accelerated resolution. Crisp: All-in-one customer messaging: chat, bots, CRM.
What does Comm100 cost vs Crisp?
Comm100's cheapest paid plan is Live Chat Startup at $39/agent/mo, billed monthly. Crisp's cheapest paid plan is Mini at $45/mo flat, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Comm100 and Crisp?
Comm100's main strength: customer engagement. Crisp's main strength: all-in-one platform.