Crisp vs Intercom: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Crisp and Intercom side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Crisp leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Crisp
All-in-one customer messaging: chat, bots, CRM
Best for you if:
- • You want a free tier before you commit
Intercom
AI-first customer service platform
Best for you if:
- • You want powerful Fin AI agent
| At a Glance | Crisp | Intercom |
|---|---|---|
Starts at | Free plan, paid from $45/mo flat, billed monthly Mini plan | From $29/mo, billed monthly Essential plan |
Category | Customer Support CRM | Customer Support Chatbots |
Rating | 4.5/5 G2 4.5 · Capterra 4.6 350 reviews | 4.5/5 G2 4.5 3,906 reviews |
Free plan | Yes | No |
Watch out for | Extra agents cost $10/month each on Plus | n/a |
Choose Crisp or Intercom?
Choose Crisp if
- You want a free tier before you commit
- You want all-in-one platform
- You want good free tier
Choose Intercom if
- You want powerful Fin AI agent
- You want unified inbox for all channels
In-Depth Analysis
Crisp
All-in-one customer messaging: chat, bots, CRM
Crisp prices per workspace, not per agent.
Watch out
Extra agents cost $10/month each on Plus
Strengths
- Pro: All-in-one platform
- Pro: Good free tier
- Pro: Modern interface
Weaknesses
- Con: Limited at free tier
- Con: Can get expensive
Key features
Intercom
AI-first customer service platform
Intercom is the gold standard for AI-first customer support with its Fin AI agent resolving ~60% of conversations.
Strengths
- Pro: Powerful Fin AI agent
- Pro: Unified inbox for all channels
- Pro: Strong automation capabilities
Weaknesses
- Con: Expensive for small teams
- Con: Complex pricing model
Key features
Plans and prices: Crisp vs Intercom
| Tool | Plans and prices | Source |
|---|---|---|
| Crisp |
| crisp.chat/pricing read Nov 1, 2026 |
| Intercom |
| intercom.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Crisp pricing and Intercom pricing.
Key Takeaways
Crisp
- Has a free plan
Intercom
- Choose if you want AI-first customer service platform
What the data shows
On the data below, Crisp leads on a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 350 reviews for Crisp, 4.5/5 from 3,906 reviews for Intercom).
- Entry prices are not ranked, they are charged on different bases: Crisp $45/mo flat, billed monthly; Intercom $29/mo, billed monthly.
- Only Crisp has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Crisp and Intercom compare in 2026?
On the data below, Crisp leads on a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.5/5 from 350 reviews for Crisp, 4.5/5 from 3,906 reviews for Intercom). Entry prices are not ranked, they are charged on different bases: Crisp $45/mo flat, billed monthly; Intercom $29/mo, billed monthly. Only Crisp has a free plan.
What are Crisp and Intercom used for?
Crisp: All-in-one customer messaging: chat, bots, CRM. Intercom: AI-first customer service platform.
What does Crisp cost vs Intercom?
Crisp's cheapest paid plan is Mini at $45/mo flat, billed monthly; it also has a free plan. Intercom's cheapest paid plan is Essential at $29/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Crisp and Intercom?
Crisp's main strength: all-in-one platform. Intercom's main strength: powerful Fin AI agent.