Delighted vs Medallia: Which Should You Choose in 2026?
Choosing between Delighted and Medallia comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated March 7, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Delighted
Customer experience platform
Best for you if:
- • You want to try before committing
- • You need real-time analytics features specifically
- • Customer feedback and NPS surveys
- • Easy to set up and customize
Medallia
Experience management platform
Best for you if:
- • You need business intelligence features specifically
- • Enterprise experience management platform
- • Customer and employee feedback at scale
| At a Glance |  Delighted |  Medallia |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Real-Time Analytics | Business Intelligence |
Rating | —/100 | —/100 |
| Feature | Delighted | Medallia |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Real-Time AnalyticsSurvey Tools | Business IntelligenceCustomer Feedback |
How Delighted and Medallia Compare
Delighted
Customer experience platform
Free tier available
Medallia
Experience management platform
Paid
Delighted is a real-time analytics tool. Medallia is in business intelligence.
Who Should Use What?
On a budget?
Delighted has a free tier. Medallia is paid only.
Go with: Delighted
Want the highest-rated option?
Neither has been rated yet.
Go with: Delighted
Value user reviews?
Neither has user reviews yet.
Go with: Delighted
3 Questions to Help You Decide
What's your budget?
Delighted is freemium. Medallia is paid. Delighted lets you start free.
What's your use case?
Delighted is a real-time analytics tool. Medallia is in business intelligence. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Delighted
- Free tier available
- Our pick for this comparison
Medallia
- Better fit for business intelligence
The Bottom Line
Delighted is our pick.
Frequently Asked Questions
Is Delighted or Medallia better?
Delighted scores high/100 in our evaluation. Delighted is freemium and Medallia is paid.
What are Delighted and Medallia used for?
Delighted: Customer experience platform. Medallia: Experience management platform.
What does Delighted cost vs Medallia?
Delighted is freemium (free tier + paid plans). Medallia is a paid tool. Visit their websites for detailed pricing.