Dialpad vs Grasshopper: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Dialpad and Grasshopper side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Dialpad leads on a free plan; Grasshopper leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want a free tier before you commit
Grasshopper
Virtual phone system for small business
Best for you if:
- • You want provides a dedicated business phone number (toll-free, vanity, or local) to separate personal and professional communications
| At a Glance | Dialpad | Grasshopper |
|---|---|---|
Starts at | Free plan, paid from $15/user/mo, billed monthly Standard plan | From $14/mo, billed monthly True Solo plan |
Category | Call Center Customer Support | Communication Call Center |
Rating | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews | 4.1/5 Capterra 4.3 · G2 3.9 515 reviews |
Free plan | Yes | No |
Watch out for | SMS overage charges | n/a |
Choose Dialpad or Grasshopper?
Choose Dialpad if
- You want a free tier before you commit
- You want AI transcription excellent
- You want modern interface
- You work in call center, not communication
Choose Grasshopper if
- You want provides a dedicated business phone number (toll-free, vanity, or local) to separate personal and professional communications
- You want offers unlimited users and extensions at no extra cost, making it scalable for growing small businesses
- Budget matters ($14/mo, billed monthly vs $15/user/mo, billed monthly)
- You work in communication, not call center
In-Depth Analysis
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Grasshopper
Virtual phone system for small business
Grasshopper's pricing is fair for solo entrepreneurs and small teams, but can become expensive for growing businesses.
Strengths
- Pro: Provides a dedicated business phone number (toll-free, vanity, or local) to separate personal and professional communications.
- Pro: Offers unlimited users and extensions at no extra cost, making it scalable for growing small businesses.
- Pro: Includes mobile and desktop applications for iOS, Android, and desktop, allowing users to stay connected on the go.
- Pro: Features advanced call management capabilities such as custom greetings, call forwarding, call routing, and call recording.
- Pro: Integrates with essential business services through exclusive discounts, including Ruby virtual receptionist, LegalZoom, TransUnion, and WordPress.
Weaknesses
- Con: Service is only available in the USA and Canada.
- Con: While it offers virtual fax, it's limited to receiving faxes as PDF files via email, not sending.
Key features
Plans and prices: Dialpad vs Grasshopper
| Tool | Plans and prices | Source |
|---|---|---|
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
| Grasshopper |
| grasshopper.com/pricing read Oct 5, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Dialpad pricing and Grasshopper pricing.
Key Takeaways
Dialpad
- Has a free plan
Grasshopper
- Lower entry price: $14/mo, billed monthly vs $15/user/mo, billed monthly
What the data shows
On the data below, Dialpad leads on a free plan; Grasshopper leads on lower entry price. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.2/5 from 7,931 reviews for Dialpad, 4.1/5 from 515 reviews for Grasshopper).
- Grasshopper has the lower entry price: $14/mo, billed monthly (True Solo) against $15/user/mo, billed monthly (Standard) for Dialpad.
- Only Dialpad has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Dialpad and Grasshopper compare in 2026?
On the data below, Dialpad leads on a free plan; Grasshopper leads on lower entry price. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.2/5 from 7,931 reviews for Dialpad, 4.1/5 from 515 reviews for Grasshopper). Grasshopper has the lower entry price: $14/mo, billed monthly (True Solo) against $15/user/mo, billed monthly (Standard) for Dialpad. Only Dialpad has a free plan.
What are Dialpad and Grasshopper used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales. Grasshopper: Virtual phone system for small business.
What does Dialpad cost vs Grasshopper?
Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. Grasshopper's cheapest paid plan is True Solo at $14/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Dialpad and Grasshopper?
Dialpad's main strength: AI transcription excellent. Grasshopper's main strength: provides a dedicated business phone number (toll-free, vanity, or local) to separate personal and professional communications.