Dialpad vs Phone.com: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Dialpad and Phone.com side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Dialpad leads on higher user rating and lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want a free tier before you commit
Phone.com
Seamlessly manage business calls, texts, video, and voicemail from any device, anywhere.
Best for you if:
- • You want separates personal and business calls with a dedicated business number
| At a Glance | Dialpad | Phone.com |
|---|---|---|
Starts at | Free plan, paid from $15/user/mo, billed monthly Standard plan | From $18/user/mo, billed monthly Basic plan |
Category | Call Center Customer Support | Communication Video Conferencing |
Rating | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews | 3.6/5 Capterra 3.6 · G2 3.5 107 reviews |
Free plan | Yes | No |
Watch out for | SMS overage charges | Potential for additional feature add-ons. |
Choose Dialpad or Phone.com?
Choose Dialpad if
- You want a free tier before you commit
- You want AI transcription excellent
- You want modern interface
- Budget matters ($15/user/mo, billed monthly vs $18/user/mo, billed monthly)
- You work in call center, not communication
Choose Phone.com if
- You want separates personal and business calls with a dedicated business number
- You want offers a wide range of features comparable to enterprise systems at an affordable price
- You work in communication, not call center
In-Depth Analysis
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Phone.com
Seamlessly manage business calls, texts, video, and voicemail from any device, anywhere.
Phone.com's Basic tier at $18/month per user is on the higher side for a basic offering in the VoIP market, especially considering the lack of detailed features provided for this price point.
Watch out
Potential for additional feature add-ons.
Strengths
- Pro: Separates personal and business calls with a dedicated business number.
- Pro: Offers a wide range of features comparable to enterprise systems at an affordable price.
- Pro: Provides 24/7 expert customer support.
- Pro: Scalable to accommodate businesses from startups to large enterprises.
- Pro: Easy and quick setup without requiring special hardware.
Weaknesses
- Con: Business SMS requires registration and additional fees due to carrier requirements.
- Con: International calling needs to be enabled by support and may require a pre-payment.
- Con: Fair use restrictions apply to voice, text, and video on all plans.
Key features
Plans and prices: Dialpad vs Phone.com
| Tool | Plans and prices | Source |
|---|---|---|
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
| Phone.com |
| phone.com/pricing read Oct 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Dialpad pricing and Phone.com pricing.
Key Takeaways
Dialpad
- Higher user rating: 4.2/5 vs 3.6/5
- Lower entry price: $15/user/mo, billed monthly vs $18/user/mo, billed monthly
- Has a free plan
Phone.com
- Choose if you want seamlessly manage business calls, texts, video, and voicemail from any device, anywhere
What the data shows
On the data below, Dialpad leads on higher user rating and lower entry price and a free plan. We do not name an overall winner for this pair.
- Dialpad has the higher user rating (4.2/5 from 7,931 reviews for Dialpad, 3.6/5 from 107 reviews for Phone.com).
- Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $18/user/mo, billed monthly (Basic) for Phone.com.
- Only Dialpad has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Dialpad and Phone.com compare in 2026?
On the data below, Dialpad leads on higher user rating and lower entry price and a free plan. We do not name an overall winner for this pair. Dialpad has the higher user rating (4.2/5 from 7,931 reviews for Dialpad, 3.6/5 from 107 reviews for Phone.com). Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $18/user/mo, billed monthly (Basic) for Phone.com. Only Dialpad has a free plan.
What are Dialpad and Phone.com used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales. Phone.com: Seamlessly manage business calls, texts, video, and voicemail from any device, anywhere.
What does Dialpad cost vs Phone.com?
Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. Phone.com's cheapest paid plan is Basic at $18/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Dialpad and Phone.com?
Dialpad's main strength: AI transcription excellent. Phone.com's main strength: separates personal and business calls with a dedicated business number.