Dialpad vs Retell AI: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Dialpad and Retell AI side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Retell AI leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want AI transcription excellent
Retell AI
Automate customer interactions with human-sounding AI voice agents
Best for you if:
- • You want delivers highly natural and human-like AI conversations with low latency
| At a Glance | Dialpad | Retell AI |
|---|---|---|
Starts at | Free plan, paid from $15/user/mo, billed monthly Standard plan | Free plan |
Category | Call Center Customer Support | AI Agents Customer Support |
Rating | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews | 4.5/5 G2 4.8 · SourceForge 0.5 2,640 reviews |
Free plan | Yes | Yes |
Watch out for | SMS overage charges | n/a |
Choose Dialpad or Retell AI?
Choose Dialpad if
- You want AI transcription excellent
- You want modern interface
- You work in call center, not AI agents
Choose Retell AI if
- You want delivers highly natural and human-like AI conversations with low latency
- You want offers extensive configurability and control over AI agent behavior
- You work in AI agents, not call center
In-Depth Analysis
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Retell AI
Automate customer interactions with human-sounding AI voice agents
Retell AI's pay-as-you-go pricing of $0.07-$0.31 per minute for voice agents is competitive with other hosted AI voice platforms, though it can add up at high volumes.
Strengths
- Pro: Delivers highly natural and human-like AI conversations with low latency.
- Pro: Offers extensive configurability and control over AI agent behavior.
- Pro: Supports complex, multi-turn conversations and handles edge cases effectively.
- Pro: Provides robust testing, QA, and analytics tools for continuous optimization.
- Pro: Integrates with existing telephony and offers multi-channel communication capabilities.
Weaknesses
- Con: Pricing model is usage-based and can become complex with multiple add-ons and LLM choices.
- Con: Requires some technical understanding for full customization and API integration.
- Con: Reliance on external LLMs means performance can be influenced by third-party models.
Key features
Plans and prices: Dialpad vs Retell AI
| Tool | Plans and prices | Source |
|---|---|---|
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
| Retell AI |
| retellai.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Dialpad pricing and Retell AI pricing.
Key Takeaways
Dialpad
- Choose if you want AI-powered Contact Center and Unified Communications platform for customer service and sales
Retell AI
- Higher user rating: 4.5/5 vs 4.2/5
What the data shows
On the data below, Retell AI leads on higher user rating. We do not name an overall winner for this pair.
- Retell AI has the higher user rating (4.2/5 from 7,931 reviews for Dialpad, 4.5/5 from 2,640 reviews for Retell AI).
- Dialpad starts at $15/user/mo, billed monthly; Retell AI has no public paid plan price on file.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Dialpad and Retell AI compare in 2026?
On the data below, Retell AI leads on higher user rating. We do not name an overall winner for this pair. Retell AI has the higher user rating (4.2/5 from 7,931 reviews for Dialpad, 4.5/5 from 2,640 reviews for Retell AI). Dialpad starts at $15/user/mo, billed monthly; Retell AI has no public paid plan price on file. Both have a free plan.
What are Dialpad and Retell AI used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales. Retell AI: Automate customer interactions with human-sounding AI voice agents.
What does Dialpad cost vs Retell AI?
Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. Retell AI has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Dialpad and Retell AI?
Dialpad's main strength: AI transcription excellent. Retell AI's main strength: delivers highly natural and human-like AI conversations with low latency.