DragApp vs Hiver: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for DragApp and Hiver side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, DragApp leads on higher user rating and lower entry price; Hiver leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
DragApp
AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT.
Best for you if:
- • You want a tool that works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate
Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Best for you if:
- • You want a free tier before you commit
| At a Glance | DragApp | Hiver |
|---|---|---|
Starts at | From $12/user/mo, billed yearly Starter plan | Free plan, paid from $25/user/mo, billed yearly Growth plan |
Category | Customer Support Email | Customer Support Communication |
Rating | 4.5/5 G2 4.5 261 reviews | 4.1/5 G2 4.6 · Trustpilot 2.3 1,290 reviews |
Free plan | No | Yes |
Watch out for | n/a | AI Add-on is an extra $20/user/month |
Choose DragApp or Hiver?
Choose DragApp if
- You want a tool that works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate
- Budget matters ($12/user/mo, billed yearly vs $25/user/mo, billed yearly)
Choose Hiver if
- You want a free tier before you commit
In-Depth Analysis
DragApp
AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT.
Strengths
- Pro: Works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate.
- Pro: Varley, Drag's AI, is included in the Plus and Pro plans: drafts, summaries, tagging and sentiment on every conversation.
- Pro: Email, WhatsApp, live chat and a help center in one shared inbox.
- Pro: Hosted MCP server lets Claude, ChatGPT and other AI tools read and act in the shared inbox.
- Pro: 240,000+ users since 2017, CASA and SOC 2 certified.
Weaknesses
- Con: Built for Gmail and Google Workspace, so it is not a fit for teams on Outlook or Microsoft 365.
- Con: No free plan (7-day free trial instead); WhatsApp, Varley Agents and MCP access are on the Pro plan.
- Con: Live chat is still in early access.
Key features
Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Hiver's pricing is fair, offering a robust Free tier for basic needs and competitive pricing for growing teams.
Watch out
AI Add-on is an extra $20/user/month
Strengths
- Pro: Gmail shared inbox
- Pro: Team collaboration
- Pro: Good for support
- Pro: Easy setup
- Pro: Email management
Weaknesses
- Con: Gmail only
- Con: Per-user pricing
- Con: Limited features
- Con: Better standalone options
- Con: Learning curve
Key features
Plans and prices: DragApp vs Hiver
| Tool | Plans and prices | Source |
|---|---|---|
| DragApp |
| dragapp.com/pricing read Nov 8, 2026 |
| Hiver |
| hiverhq.com/pricing read Nov 11, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on DragApp pricing and Hiver pricing.
Key Takeaways
DragApp
- Higher user rating: 4.5/5 vs 4.1/5
- Lower entry price: $12/user/mo, billed yearly vs $25/user/mo, billed yearly
Hiver
- Has a free plan
What the data shows
On the data below, DragApp leads on higher user rating and lower entry price; Hiver leads on a free plan. We do not name an overall winner for this pair.
- DragApp has the higher user rating (4.5/5 from 261 reviews for DragApp, 4.1/5 from 1,290 reviews for Hiver).
- DragApp has the lower entry price: $12/user/mo, billed yearly (Starter) against $25/user/mo, billed yearly (Growth) for Hiver.
- Only Hiver has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
From the vendors
Written by the teams of these products, not by Toolradar. The comparison above is ours and vendors cannot edit it.
Frequently Asked Questions
How do DragApp and Hiver compare in 2026?
On the data below, DragApp leads on higher user rating and lower entry price; Hiver leads on a free plan. We do not name an overall winner for this pair. DragApp has the higher user rating (4.5/5 from 261 reviews for DragApp, 4.1/5 from 1,290 reviews for Hiver). DragApp has the lower entry price: $12/user/mo, billed yearly (Starter) against $25/user/mo, billed yearly (Growth) for Hiver. Only Hiver has a free plan.
What are DragApp and Hiver used for?
DragApp: AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT. Hiver: AI-powered customer service platform for modern teams to deliver effortless and personalized support.
What does DragApp cost vs Hiver?
DragApp's cheapest paid plan is Starter at $12/user/mo, billed yearly. Hiver's cheapest paid plan is Growth at $25/user/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 11, 2026.
What's the main difference between DragApp and Hiver?
DragApp's main strength: works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate. Hiver's main strength: gmail shared inbox.
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