DragApp vs Keeping: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for DragApp and Keeping side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
DragApp
AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT.
Best for you if:
- • You want a tool that works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate
Keeping
Transform Gmail into a powerful shared inbox and help desk for your team.
Best for you if:
- • You want a tool that seamlessly integrates with Gmail, requiring no new logins or training
| At a Glance | DragApp | Keeping |
|---|---|---|
Starts at | From $12/user/mo, billed yearly Starter plan | From $19/user/mo, billed monthly Essentials plan |
Category | Customer Support Email | Productivity Email |
Rating | 4.5/5 G2 4.5 261 reviews | 4.5/5 G2 4.5 · SourceForge 4.3 · Capterra 4.8 153 reviews |
Free plan | No | No |
Choose DragApp or Keeping?
Choose DragApp if
- You want a tool that works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate
Choose Keeping if
- You want a tool that seamlessly integrates with Gmail, requiring no new logins or training
- You want a tool that prevents email overlap and improves team accountability with assignment and collision detection
In-Depth Analysis
DragApp
AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT.
Strengths
- Pro: Works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate.
- Pro: Varley, Drag's AI, is included in the Plus and Pro plans: drafts, summaries, tagging and sentiment on every conversation.
- Pro: Email, WhatsApp, live chat and a help center in one shared inbox.
- Pro: Hosted MCP server lets Claude, ChatGPT and other AI tools read and act in the shared inbox.
- Pro: 240,000+ users since 2017, CASA and SOC 2 certified.
Weaknesses
- Con: Built for Gmail and Google Workspace, so it is not a fit for teams on Outlook or Microsoft 365.
- Con: No free plan (7-day free trial instead); WhatsApp, Varley Agents and MCP access are on the Pro plan.
- Con: Live chat is still in early access.
Key features
Keeping
Transform Gmail into a powerful shared inbox and help desk for your team.
It's best for small to medium-sized businesses looking to streamline their Gmail-based customer support.
Strengths
- Pro: Seamlessly integrates with Gmail, requiring no new logins or training.
- Pro: Prevents email overlap and improves team accountability with assignment and collision detection.
- Pro: Offers robust analytics to track performance and identify bottlenecks.
- Pro: Easy to set up and use with a Chrome extension.
- Pro: Scalable with unlimited shared mailboxes in higher tiers.
Weaknesses
- Con: Requires a paid subscription, no free tier available.
- Con: Reliance on Gmail means users are tied to the Google ecosystem.
- Con: Some advanced features like unlimited integrations are only available in higher-priced plans.
Key features
Plans and prices: DragApp vs Keeping
| Tool | Plans and prices | Source |
|---|---|---|
| DragApp |
| dragapp.com/pricing read Nov 8, 2026 |
| Keeping |
| keeping.com/pricing read Nov 9, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on DragApp pricing and Keeping pricing.
Key Takeaways
DragApp
- Worth considering for customer support
Keeping
- Choose Keeping if you want to transform Gmail into a powerful shared inbox and help desk for your team
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 261 reviews for DragApp, 4.5/5 from 153 reviews for Keeping).
- Entry prices are not ranked, they are charged on different bases: DragApp $12/user/mo, billed yearly; Keeping $19/user/mo, billed monthly.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
From the vendors
Written by the teams of these products, not by Toolradar. The comparison above is ours and vendors cannot edit it.
Frequently Asked Questions
How do DragApp and Keeping compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.5/5 from 261 reviews for DragApp, 4.5/5 from 153 reviews for Keeping). Entry prices are not ranked, they are charged on different bases: DragApp $12/user/mo, billed yearly; Keeping $19/user/mo, billed monthly.
What are DragApp and Keeping used for?
DragApp: AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT. Keeping: Transform Gmail into a powerful shared inbox and help desk for your team.
What does DragApp cost vs Keeping?
DragApp's cheapest paid plan is Starter at $12/user/mo, billed yearly. Keeping's cheapest paid plan is Essentials at $19/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 9, 2026.
What's the main difference between DragApp and Keeping?
DragApp's main strength: works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate. Keeping's main strength: seamlessly integrates with Gmail, requiring no new logins or training.
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