Microsoft Dynamics 365 vs Troops: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Microsoft Dynamics 365 and Troops side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Best for you if:
- • You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
Troops
Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
Best for you if:
- • You want deep integration with Salesforce clouds enhances CRM workflows
| At a Glance | Microsoft Dynamics 365 | Troops |
|---|---|---|
Starts at | From $65/user/mo, billed monthly Sales Professional plan | Not published |
Category | CRM Sales | CRM Team Chat |
Rating | 4.1/5 Capterra 4.4 · G2 3.8 7,475 reviews | n/a |
Free plan | No | No |
Watch out for | Potential for data storage overage fees | n/a |
Choose Microsoft Dynamics 365 or Troops?
Choose Microsoft Dynamics 365 if
- You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
- You want offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations
Choose Troops if
- You want deep integration with Salesforce clouds enhances CRM workflows
- You want AI and automation capabilities significantly speed up routine processes
In-Depth Analysis
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Microsoft Dynamics 365 offers a competitive pricing structure, particularly for its Enterprise CRM and ERP solutions.
Watch out
Potential for data storage overage fees
Strengths
- Pro: Utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation.
- Pro: Offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations.
- Pro: Provides significant cost savings, with one customer reporting a 40% reduction in total cost of ownership compared to previous solutions.
- Pro: Improves operational efficiency and productivity through generative AI, automation, IoT, and Mixed Reality capabilities.
- Pro: Highly flexible and adaptable, allowing businesses to customize solutions with apps from Microsoft Marketplace to meet specific industry needs.
Weaknesses
- Con: The extensive range of applications and features might lead to a steep learning curve for new users.
- Con: Implementation and integration with existing systems could be complex and require significant resources.
- Con: Pricing structures are not immediately transparent and require exploring different options for each application, potentially leading to unexpected costs.
Key features
Troops
Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
Strengths
- Pro: Deep integration with Salesforce clouds enhances CRM workflows.
- Pro: AI and automation capabilities significantly speed up routine processes.
- Pro: Reduces context switching by centralizing apps and data.
- Pro: Improves team productivity and collaboration across various departments.
- Pro: Offers a secure and compliant environment for business operations.
Weaknesses
- Con: Requires an existing Salesforce subscription for full integration benefits.
- Con: Slack is an add-on product, incurring additional costs beyond standard Salesforce subscriptions.
Key features
Plans and prices: Microsoft Dynamics 365 vs Troops
| Tool | Plans and prices | Source |
|---|---|---|
| Microsoft Dynamics 365 |
| dynamics.microsoft.com read Oct 7, 2026 |
| Troops | No plan prices on file | troops.ai/pricing |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Microsoft Dynamics 365 pricing and Troops pricing.
Key Takeaways
Microsoft Dynamics 365
- Choose if you want enterprise CRM and ERP cloud solution
Troops
- Choose if you want unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Microsoft Dynamics 365 has a published user rating (4.1/5 from 7,475 reviews); Troops has none we can show.
- Microsoft Dynamics 365 starts at $65/user/mo, billed monthly; Troops has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Microsoft Dynamics 365 and Troops compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Microsoft Dynamics 365 has a published user rating (4.1/5 from 7,475 reviews); Troops has none we can show. Microsoft Dynamics 365 starts at $65/user/mo, billed monthly; Troops has no public paid plan price on file.
What are Microsoft Dynamics 365 and Troops used for?
Microsoft Dynamics 365: Enterprise CRM and ERP cloud solution. Troops: Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
What does Microsoft Dynamics 365 cost vs Troops?
Microsoft Dynamics 365's cheapest paid plan is Sales Professional at $65/user/mo, billed monthly. Troops has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 7, 2026.
What's the main difference between Microsoft Dynamics 365 and Troops?
Microsoft Dynamics 365's main strength: utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation. Troops's main strength: deep integration with Salesforce clouds enhances CRM workflows.