Troops
UnclaimedUnlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
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TL;DR - Troops
- AI-powered platform for work that integrates deeply with Salesforce.
- Automates processes, facilitates data sharing, and enhances team collaboration.
- Boosts productivity and business outcomes across sales, service, and other departments.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Deep integration with Salesforce clouds enhances CRM workflows.
- AI and automation capabilities significantly speed up routine processes.
- Reduces context switching by centralizing apps and data.
- Improves team productivity and collaboration across various departments.
- Offers a secure and compliant environment for business operations.
Cons
- Requires an existing Salesforce subscription for full integration benefits.
- Slack is an add-on product, incurring additional costs beyond standard Salesforce subscriptions.
Key Features
AI-powered conversational platformNo-code automation for processesData and knowledge sharingOver 40 native Salesforce integrations (Sales Cloud, Service Cloud, Marketing Cloud)Agentic productivity features (Agentforce)Secure, compliant, and customizable platform
Pricing
Paid
Troops offers paid plans. Visit their website for current pricing details.
About Troops
By Toolradar Team·
Slack is an AI-powered platform for work designed to maximize sales and streamline operations across various departments including sales, service, marketing, finance, IT, and HR. It goes beyond traditional chat and video collaboration by integrating deeply with Salesforce and offering extensive automation capabilities. The platform enables teams to automate routine processes without code, find and share relevant data, and engage with AI in a trusted and flexible conversational environment.
By bringing together people, tools, and data, Slack fundamentally transforms team productivity, focusing on business outcomes. It allows users to tap into the power of AI and automation, access answers faster across conversations and connected apps, and leverage over 40 native Salesforce integrations. This integration facilitates real-time collaboration around up-to-date customer data directly within Slack, reducing context switching and improving efficiency for all teams.
How we evaluate tools →Source: troops.ai
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Troops FAQ
How does the Agentforce feature enhance team collaboration beyond static workflows?
Agentforce introduces dynamic, proactive AI agents that learn from user interactions. Similar to a human teammate, the more you engage with it, the better it understands your needs and reacts accordingly, moving beyond simple automated workflows to provide more intelligent assistance.
What specific benefits do sales teams experience by using Slack's integration with Salesforce Sales Cloud?
Sales teams can access and collaborate around the most up-to-date customer data directly within Slack. This allows for faster decision-making, improved communication regarding leads and opportunities, and ultimately, an increased win rate by streamlining sales processes and reducing friction.
Can custom integrations or AI apps be built on the Slack platform, and what resources are available for developers?
Yes, new integrations, apps, and agents can be built on the Slack platform. Developers can partner with Slack by filling out the Slack Partner interest form, visiting the Slack Marketplace, and utilizing the Salesforce Partner Community to access groundbreaking agentic AI tools and accelerate their go-to-market strategies.
How does Slack ensure data security and compliance when handling sensitive customer information from Salesforce?
Slack is designed to be a secure, compliant, and highly customizable platform. While specific security protocols are not detailed, its deep integration with Salesforce, a company known for its robust security, implies adherence to high standards for protecting customer data and ensuring regulatory compliance across various industries.
What is the primary difference between Slack's AI capabilities and general AI tools available in the market?
Slack's AI is specifically designed as an AI-powered platform for work, deeply integrated with Salesforce's CRM and data. It focuses on unlocking organizational potential by providing a trusted and flexible conversational platform to safely deploy AI in the context of everyday work, enabling automation and faster access to business-critical information within a collaborative environment.
Source: troops.ai