Salesforce vs Troops: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Salesforce and Troops side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Salesforce
Manage sales pipelines, customer support, and marketing journeys in one CRM
Best for you if:
- • You want industry standard
Troops
Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
Best for you if:
- • You want deep integration with Salesforce clouds enhances CRM workflows
| At a Glance | Salesforce | Troops |
|---|---|---|
Starts at | From $25/user/mo, billed monthly or yearly Starter Suite plan | Not published |
Category | CRM Sales | CRM Team Chat |
Rating | 4.4/5 G2 4.4 · Capterra 4.4 44,685 reviews | n/a |
Free plan | No | No |
Watch out for | Premier Support: 30% surcharge on total license fees. Without it, you get no phone support and 2-day response SLAs. Most orgs need it. | n/a |
Choose Salesforce or Troops?
Choose Salesforce if
- You want industry standard
- You want huge ecosystem
Choose Troops if
- You want deep integration with Salesforce clouds enhances CRM workflows
- You want AI and automation capabilities significantly speed up routine processes
In-Depth Analysis
Salesforce
Manage sales pipelines, customer support, and marketing journeys in one CRM
Watch out
Premier Support: 30% surcharge on total license fees. Without it, you get no phone support and 2-day response SLAs. Most orgs need it.
Strengths
- Pro: Industry standard
- Pro: Huge ecosystem
- Pro: Highly customizable
Weaknesses
- Con: Expensive
- Con: Complex setup
Key features
Troops
Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
Strengths
- Pro: Deep integration with Salesforce clouds enhances CRM workflows.
- Pro: AI and automation capabilities significantly speed up routine processes.
- Pro: Reduces context switching by centralizing apps and data.
- Pro: Improves team productivity and collaboration across various departments.
- Pro: Offers a secure and compliant environment for business operations.
Weaknesses
- Con: Requires an existing Salesforce subscription for full integration benefits.
- Con: Slack is an add-on product, incurring additional costs beyond standard Salesforce subscriptions.
Key features
Plans and prices: Salesforce vs Troops
| Tool | Plans and prices | Source |
|---|---|---|
| Salesforce |
| salesforce.com/sales/pricing read Oct 30, 2026 |
| Troops | No plan prices on file | troops.ai/pricing |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Salesforce pricing and Troops pricing.
Key Takeaways
Salesforce
- Choose if you want manage sales pipelines, customer support, and marketing journeys in one CRM
Troops
- Choose if you want unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Salesforce has a published user rating (4.4/5 from 44,685 reviews); Troops has none we can show.
- Salesforce starts at $25/user/mo, billed monthly or yearly; Troops has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Salesforce and Troops compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Salesforce has a published user rating (4.4/5 from 44,685 reviews); Troops has none we can show. Salesforce starts at $25/user/mo, billed monthly or yearly; Troops has no public paid plan price on file.
What are Salesforce and Troops used for?
Salesforce: Manage sales pipelines, customer support, and marketing journeys in one CRM. Troops: Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
What does Salesforce cost vs Troops?
Salesforce's cheapest paid plan is Starter Suite at $25/user/mo, billed monthly or yearly. Troops has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Salesforce and Troops?
Salesforce's main strength: industry standard. Troops's main strength: deep integration with Salesforce clouds enhances CRM workflows.