Freshsales vs Troops: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshsales and Troops side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Freshsales leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You want a free tier before you commit
Troops
Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
Best for you if:
- • You want deep integration with Salesforce clouds enhances CRM workflows
| At a Glance | Freshsales | Troops |
|---|---|---|
Starts at | Free plan, paid from $9/user/mo, billed monthly Growth plan | Not published |
Category | CRM Sales Engagement | CRM Team Chat |
Rating | 4.5/5 G2 4.5 · Capterra 4.5 1,859 reviews | n/a |
Free plan | Yes | No |
Choose Freshsales or Troops?
Choose Freshsales if
- You want a free tier before you commit
- You want good CRM
- You want fair pricing
Choose Troops if
- You want deep integration with Salesforce clouds enhances CRM workflows
- You want AI and automation capabilities significantly speed up routine processes
In-Depth Analysis
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Freshsales offers a very generous Free tier for up to 3 users, making it accessible for small teams.
Strengths
- Pro: Good CRM
- Pro: Fair pricing
- Pro: Good features
- Pro: Active development
- Pro: Freshworks ecosystem
Weaknesses
- Con: Per-user pricing
- Con: Learning curve
- Con: Better alternatives exist
- Con: Feature gaps
- Con: Support varies
Key features
Troops
Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
Strengths
- Pro: Deep integration with Salesforce clouds enhances CRM workflows.
- Pro: AI and automation capabilities significantly speed up routine processes.
- Pro: Reduces context switching by centralizing apps and data.
- Pro: Improves team productivity and collaboration across various departments.
- Pro: Offers a secure and compliant environment for business operations.
Weaknesses
- Con: Requires an existing Salesforce subscription for full integration benefits.
- Con: Slack is an add-on product, incurring additional costs beyond standard Salesforce subscriptions.
Key features
Plans and prices: Freshsales vs Troops
| Tool | Plans and prices | Source |
|---|---|---|
| Freshsales |
| freshworks.com/crm/sales read Sep 30, 2026 |
| Troops | No plan prices on file | troops.ai/pricing |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshsales pricing and Troops pricing.
Key Takeaways
Freshsales
- Has a free plan
Troops
- Choose if you want unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video
What the data shows
On the data below, Freshsales leads on a free plan. We do not name an overall winner for this pair.
- Only Freshsales has a published user rating (4.5/5 from 1,859 reviews); Troops has none we can show.
- Freshsales starts at $9/user/mo, billed monthly; Troops has no public paid plan price on file.
- Only Freshsales has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshsales and Troops compare in 2026?
On the data below, Freshsales leads on a free plan. We do not name an overall winner for this pair. Only Freshsales has a published user rating (4.5/5 from 1,859 reviews); Troops has none we can show. Freshsales starts at $9/user/mo, billed monthly; Troops has no public paid plan price on file. Only Freshsales has a free plan.
What are Freshsales and Troops used for?
Freshsales: AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline. Troops: Unlock organizational potential with AI, data, and CRM, transforming work beyond chat and video.
What does Freshsales cost vs Troops?
Freshsales's cheapest paid plan is Growth at $9/user/mo, billed monthly; it also has a free plan. Troops has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Sep 30, 2026.
What's the main difference between Freshsales and Troops?
Freshsales's main strength: good CRM. Troops's main strength: deep integration with Salesforce clouds enhances CRM workflows.