Five9 vs Retell AI: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Five9 and Retell AI side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Retell AI leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Five9
Intelligent cloud contact center
Best for you if:
- • You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
Retell AI
Automate customer interactions with human-sounding AI voice agents
Best for you if:
- • You want a free tier before you commit
| At a Glance | Five9 | Retell AI |
|---|---|---|
Starts at | From $119/mo, billed monthly Digital plan | Free plan |
Category | Customer Support Call Center | AI Agents Customer Support |
Rating | 4.1/5 G2 4.1 · Capterra 4.2 1,109 reviews | 4.5/5 G2 4.8 · SourceForge 0.5 2,640 reviews |
Free plan | No | Yes |
Choose Five9 or Retell AI?
Choose Five9 if
- You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
- You want intelligent cloud contact center
- You work in customer support, not AI agents
Choose Retell AI if
- You want a free tier before you commit
- You want delivers highly natural and human-like AI conversations with low latency
- You want offers extensive configurability and control over AI agent behavior
- You work in AI agents, not customer support
In-Depth Analysis
Five9
Intelligent cloud contact center
Five9's pricing, starting at $119/month for Digital and $159/month for Core, is on the higher end for cloud contact center solutions, especially considering the Digital tier lacks voice.
Strengths
- Pro: Leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.
- Pro: Offers a highly flexible and scalable platform with five distinct solution packages (Digital, Core, Plus, Pro, Enterprise) to cater to diverse business needs and growth.
- Pro: Provides comprehensive omnichannel support including voice, chat, email, SMS/MMS, and social messaging.
- Pro: Integrates with popular CRM (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle) and UC (Microsoft Teams, Zoom, RingCentral, ATT Office@hand) platforms.
- Pro: Includes robust Workforce Engagement Management (WEM) solutions with options for Five9's own WEM or integration with partners like Verint (VCS) or Calabrio.
Weaknesses
- Con: Pricing for 'Plus', 'Pro', and 'Enterprise' packages requires direct sales contact, lacking transparent upfront costs for advanced features.
- Con: Some features, such as WhatsApp integration and additional usage-based pricing for certain functionalities, are noted as coming soon or may incur extra costs.
- Con: A minimum of 50 seats is required for concurrent user pricing, which might be a barrier for very small businesses.
Key features
Retell AI
Automate customer interactions with human-sounding AI voice agents
Retell AI's pay-as-you-go pricing of $0.07-$0.31 per minute for voice agents is competitive with other hosted AI voice platforms, though it can add up at high volumes.
Strengths
- Pro: Delivers highly natural and human-like AI conversations with low latency.
- Pro: Offers extensive configurability and control over AI agent behavior.
- Pro: Supports complex, multi-turn conversations and handles edge cases effectively.
- Pro: Provides robust testing, QA, and analytics tools for continuous optimization.
- Pro: Integrates with existing telephony and offers multi-channel communication capabilities.
Weaknesses
- Con: Pricing model is usage-based and can become complex with multiple add-ons and LLM choices.
- Con: Requires some technical understanding for full customization and API integration.
- Con: Reliance on external LLMs means performance can be influenced by third-party models.
Key features
Plans and prices: Five9 vs Retell AI
| Tool | Plans and prices | Source |
|---|---|---|
| Five9 |
| five9.com read Oct 11, 2026 |
| Retell AI |
| retellai.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Five9 pricing and Retell AI pricing.
Key Takeaways
Five9
- Choose if you want intelligent cloud contact center
Retell AI
- Higher user rating: 4.5/5 vs 4.1/5
- Has a free plan
What the data shows
On the data below, Retell AI leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- Retell AI has the higher user rating (4.1/5 from 1,109 reviews for Five9, 4.5/5 from 2,640 reviews for Retell AI).
- Five9 starts at $119/mo, billed monthly; Retell AI has no public paid plan price on file.
- Only Retell AI has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Five9 and Retell AI compare in 2026?
On the data below, Retell AI leads on higher user rating and a free plan. We do not name an overall winner for this pair. Retell AI has the higher user rating (4.1/5 from 1,109 reviews for Five9, 4.5/5 from 2,640 reviews for Retell AI). Five9 starts at $119/mo, billed monthly; Retell AI has no public paid plan price on file. Only Retell AI has a free plan.
What are Five9 and Retell AI used for?
Five9: Intelligent cloud contact center. Retell AI: Automate customer interactions with human-sounding AI voice agents.
What does Five9 cost vs Retell AI?
Five9's cheapest paid plan is Digital at $119/mo, billed monthly. Retell AI has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Five9 and Retell AI?
Five9's main strength: leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences. Retell AI's main strength: delivers highly natural and human-like AI conversations with low latency.