Freshdesk vs Mojo Helpdesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshdesk and Mojo Helpdesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Mojo Helpdesk leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshdesk
Scale support with smart ticketing, automation, and AI
Best for you if:
- • You want free tier available
Mojo Helpdesk
Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
Best for you if:
- • You want significantly reduces response times with AI and automation
| At a Glance | Freshdesk | Mojo Helpdesk |
|---|---|---|
Starts at | From $19/agent/mo, billed monthly Growth plan | From $14/agent/mo, billed monthly Team plan |
Category | Customer Support Knowledge Base | Customer Support Help Desk |
Rating | 4.4/5 G2 4.4 3,771 reviews | 4.4/5 G2 4.4 · TrustRadius 4.2 243 reviews |
Free plan | No | No |
Watch out for | Copilot translation limited to 40 translations per license per month | Limited storage on Team tier could incur upgrades. |
Choose Freshdesk or Mojo Helpdesk?
Choose Freshdesk if
- You want free tier available
- You want easy to use
Choose Mojo Helpdesk if
- You want significantly reduces response times with AI and automation
- You want easy to set up and use, requiring zero training for agents
- Budget matters ($14/agent/mo, billed monthly vs $19/agent/mo, billed monthly)
In-Depth Analysis
Freshdesk
Scale support with smart ticketing, automation, and AI
Freshdesk offers the best free tier in customer support (2 agents, email ticketing) and competitive per-agent pricing for basic ticketing.
Watch out
Copilot translation limited to 40 translations per license per month
Strengths
- Pro: Free tier available
- Pro: Easy to use
- Pro: Good value
Weaknesses
- Con: Less powerful than Zendesk
- Con: Limited customization on free plan
Key features
Mojo Helpdesk
Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
Mojo Helpdesk offers a fair pricing structure, especially for small to medium-sized teams.
Watch out
Limited storage on Team tier could incur upgrades.
Strengths
- Pro: Significantly reduces response times with AI and automation.
- Pro: Easy to set up and use, requiring zero training for agents.
- Pro: Comprehensive features for managing tickets, knowledge base, and assets.
- Pro: Offers strong security and compliance features (HIPAA, SOC 2).
- Pro: Customizable and affordable, suitable for various business sizes.
Weaknesses
- Con: The case study mentions a 2026 date, which might be a typo or future-dated content.
- Con: No explicit mention of mobile app availability for agents or customers.
Key features
Plans and prices: Freshdesk vs Mojo Helpdesk
| Tool | Plans and prices | Source |
|---|---|---|
| Freshdesk |
| freshdesk.com/pricing read Oct 30, 2026 |
| Mojo Helpdesk |
| mojohelpdesk.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshdesk pricing and Mojo Helpdesk pricing.
Key Takeaways
Freshdesk
- Choose if you want scale support with smart ticketing, automation, and AI
Mojo Helpdesk
- Lower entry price: $14/agent/mo, billed monthly vs $19/agent/mo, billed monthly
What the data shows
On the data below, Mojo Helpdesk leads on lower entry price. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.4/5 from 3,771 reviews for Freshdesk, 4.4/5 from 243 reviews for Mojo Helpdesk).
- Mojo Helpdesk has the lower entry price: $14/agent/mo, billed monthly (Team) against $19/agent/mo, billed monthly (Growth) for Freshdesk.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshdesk and Mojo Helpdesk compare in 2026?
On the data below, Mojo Helpdesk leads on lower entry price. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.4/5 from 3,771 reviews for Freshdesk, 4.4/5 from 243 reviews for Mojo Helpdesk). Mojo Helpdesk has the lower entry price: $14/agent/mo, billed monthly (Team) against $19/agent/mo, billed monthly (Growth) for Freshdesk.
What are Freshdesk and Mojo Helpdesk used for?
Freshdesk: Scale support with smart ticketing, automation, and AI. Mojo Helpdesk: Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
What does Freshdesk cost vs Mojo Helpdesk?
Freshdesk's cheapest paid plan is Growth at $19/agent/mo, billed monthly. Mojo Helpdesk's cheapest paid plan is Team at $14/agent/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Freshdesk and Mojo Helpdesk?
Freshdesk's main strength: free tier available. Mojo Helpdesk's main strength: significantly reduces response times with AI and automation.