Mojo Helpdesk Pricing 2026
Plans, hidden costs, and cheaper alternatives compared
Is Mojo Helpdesk worth the price?
Mojo Helpdesk offers a fair pricing structure, especially for small to medium-sized teams.
The Team tier at $14/month per agent is competitive for basic helpdesk needs, while the jump to Business at $24/month per agent provides significant value with advanced features like agent permissions and escalation rules. It's best for growing businesses that need scalable and feature-rich customer support solutions.
Pricing Plans
Free TrialTeam
$14/month per agent
- Unlimited number of tickets but limited storage, queues, and automation
- 25 agents max
- Full ticket tracking
- Email integration
- Self service knowledge base
- Canned responses
- Custom forms
- Customer ticket history
- Satisfaction survey
- Automations
- Basic business hours
- Basic SLA monitoring
- Knowledge base suggester
- Time tracking
- Ticket views
- Recurring Tickets Scheduler
- Your own mail server
- Google integration
- Single Sign On: Google, Microsoft, SAML, Classlink, etc...
- Branding
Business
$24/month per agent
- Plenty of storage, queues, forms, triggers and automation
- 100 agents max
- Agent permissions
- Escalation rules
- Ticket merging
- Round robin assignment
- Advanced business hours
- Advanced SLA monitoring
- Private knowledge base
- Advanced security
- Your domain
- KPI
- Paper invoice
- Phone support
- White-glove service
Enterprise
$34/month per agent
- Ideal for businesses who run a mission-critical ticket tracking and helpdesk
- Unlimited agents
- Advanced reporting
- Dedicated account manager
- Priority support
- Automated exports
- Increased quotas
- Sandbox
- HIPAA compliance
Hidden Costs & Gotchas
Limited storage on Team tier could incur upgrades.
Agent limits (25 Team, 100 Business) necessitate upgrades.
Advanced security only available on Business tier.
HIPAA compliance locked to Enterprise tier.
Which Plan Do You Need?
Small teams needing core helpdesk
Growing businesses requiring advanced automation
Enterprises with mission-critical support needs
How Mojo Helpdesk Compares to Competitors
Compared to Zendesk Support, which starts around $19/agent/month for basic features, Mojo Helpdesk's Team tier at $14/month per agent offers a more affordable entry point with a solid feature set. Freshdesk's Growth plan is $15/agent/month, making Mojo Helpdesk competitive, especially with its inclusion of SSO and time tracking in the base tier.
Mojo Helpdesk Pricing FAQ
How much does Mojo Helpdesk cost?
Mojo Helpdesk starts at $14/user/month on the Team plan. It offers 3 paid tiers ranging from $14/user/month up to $34/user/month.
Does Mojo Helpdesk have a free plan?
Mojo Helpdesk does not offer a permanent free plan. However, a free trial is available.
Does Mojo Helpdesk offer a free trial?
Yes, Mojo Helpdesk offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Mojo Helpdesk paid plan?
The cheapest paid plan for Mojo Helpdesk is "Team" at $14/user/month. Key features include: Unlimited number of tickets but limited storage, queues, and automation, 25 agents max, Full ticket tracking.
Is there a cheaper alternative to Mojo Helpdesk?
Yes. Popular alternatives to Mojo Helpdesk include Chatwoot, Gladly. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
How much does Mojo Helpdesk cost for a team of 10?
For a team of 10 users on the Team plan, Mojo Helpdesk costs about $140/month, or $1,680/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Mojo Helpdesk
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
