GetFeedback vs Retently: Which is Better in 2026?
Choosing between GetFeedback and Retently comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Retently is our overall pick for customer feedback workflows. Pick GetFeedback if you need survey tools.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
GetFeedback
Quickly pivot based on customer feedback to drive more value and build better experiences.
Best for you if:
- • You need survey tools features specifically
- • Collects targeted customer feedback across multiple channels.
- • Integrates natively with Salesforce for enriched customer data and actions.
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You need customer feedback features specifically
- • Collects NPS, CSAT, and CES feedback across customer journeys.
- • Automates surveys, analyzes sentiment, and provides actionable insights.
| At a Glance |  GetFeedback |  Retently |
|---|---|---|
Starts at | Custom | $49/moEcommerce Basic |
Best For | Survey Tools | Customer Feedback |
Rating | 4.4/5 | 4.8/5 |
Choose GetFeedback or Retently?
Choose GetFeedback if
Quickly pivot based on customer feedback to drive more value and build better experiences.
- Enables rapid deployment of surveys with templates
- Offers flexible feedback collection across diverse channels, including offline
- Provides deep and native integration with Salesforce for actionable insights
- Your work is survey tools-shaped, not customer feedback-shaped
Choose Retently if
Collect and act on customer feedback to drive growth and improve customer experience.
- Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Omnichannel distribution maximizes response rates.
- Powerful analytics and reporting for deep insights.
- Your work is customer feedback-shaped, not survey tools-shaped
| Feature | GetFeedback | Retently |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.4/5 120 reviews | ★4.8/5 59 reviews |
| Categories | Survey ToolsCustomer Feedback | Customer FeedbackSurvey Tools |
In-Depth Analysis
GetFeedback
Quickly pivot based on customer feedback to drive more value and build better experiences.
Strengths
- +Enables rapid deployment of surveys with templates
- +Offers flexible feedback collection across diverse channels, including offline
- +Provides deep and native integration with Salesforce for actionable insights
- +Supports real-time alerts and automation for quick response to feedback
- +Helps improve customer retention, adoption, and loyalty by identifying friction points
Weaknesses
- -Pricing information is not readily available on the provided page, suggesting it's not a free or freemium product.
- -Focus heavily on Salesforce integration might be less beneficial for non-Salesforce users.
Key features
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Strengths
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Omnichannel distribution maximizes response rates.
- +Powerful analytics and reporting for deep insights.
- +Automation features streamline feedback collection and action.
- +Seamless integration with popular business tools.
Weaknesses
- -No free tier available, only a free trial.
- -Pricing details are not transparently listed on the website.
Key features
Pricing: GetFeedback vs Retently
| Plan | GetFeedback | Retently |
|---|---|---|
| Tier 1 | N/A | $49/month Ecommerce Basic |
| Tier 2 | N/A | $299/month Ecommerce Pro |
| Tier 3 | N/A | Contact us Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on GetFeedback pricing and Retently pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Retently
Want the highest-rated option?
GetFeedback: 4.4/5 (120 reviews). Retently: 4.8/5 (59 reviews).
Go with: Retently
Value user reviews?
GetFeedback: 120 reviews (4.4/5). Retently: 59 reviews (4.8/5).
Go with: GetFeedback
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
GetFeedback is a survey tools tool. Retently is in customer feedback. Pick the category that matches your needs.
How important are ratings?
Retently is rated higher: 4.8/5 vs 4.4/5.
Key Takeaways
Retently
- Higher user rating: 4.8/5 vs 4.4/5
- Our pick for this comparison
GetFeedback
- Larger review base (120 reviews)
- Better fit for survey tools
The Bottom Line
Retently is our pick.
Frequently Asked Questions
Is GetFeedback or Retently better?
Retently is rated in our evaluation. Both are paid.
What are GetFeedback and Retently used for?
GetFeedback: Quickly pivot based on customer feedback to drive more value and build better experiences.. Retently: Collect and act on customer feedback to drive growth and improve customer experience..
What does GetFeedback cost vs Retently?
GetFeedback is a paid tool. Retently is a paid tool. Visit their websites for detailed pricing.