GetFeedback vs Retently: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for GetFeedback and Retently side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Retently leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
GetFeedback
Quickly pivot based on customer feedback to drive more value and build better experiences.
Best for you if:
- • You want enables rapid deployment of surveys with templates
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
| At a Glance | GetFeedback | Retently |
|---|---|---|
Starts at | Not published | From $99/mo, billed monthly Ecommerce Basic plan |
Category | Survey Tools Customer Feedback | Survey Tools Customer Feedback |
Rating | 4.4/5 SourceForge 4.3 · Capterra 4.6 120 reviews | 4.8/5 G2 4.7 · Capterra 4.9 60 reviews |
Free plan | No | No |
Choose GetFeedback or Retently?
Choose GetFeedback if
- You want enables rapid deployment of surveys with templates
- You want offers flexible feedback collection across diverse channels, including offline
Choose Retently if
- You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- You want omnichannel distribution maximizes response rates
In-Depth Analysis
GetFeedback
Quickly pivot based on customer feedback to drive more value and build better experiences.
Strengths
- Pro: Enables rapid deployment of surveys with templates
- Pro: Offers flexible feedback collection across diverse channels, including offline
- Pro: Provides deep and native integration with Salesforce for actionable insights
- Pro: Supports real-time alerts and automation for quick response to feedback
- Pro: Helps improve customer retention, adoption, and loyalty by identifying friction points
Weaknesses
- Con: Pricing information is not readily available on the provided page, suggesting it's not a free or freemium product.
- Con: Focus heavily on Salesforce integration might be less beneficial for non-Salesforce users.
Key features
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
The jump to Ecommerce Pro at $299/month is significant, primarily for increased survey volume and seats, which might feel expensive for some.
Strengths
- Pro: Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Pro: Omnichannel distribution maximizes response rates.
- Pro: Powerful analytics and reporting for deep insights.
- Pro: Automation features streamline feedback collection and action.
- Pro: Seamless integration with popular business tools.
Weaknesses
- Con: No free tier available, only a free trial.
- Con: Pricing details are not transparently listed on the website.
Key features
Plans and prices: GetFeedback vs Retently
| Tool | Plans and prices | Source |
|---|---|---|
| GetFeedback | No plan prices on file | getfeedback.com/pricing |
| Retently |
| retently.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on GetFeedback pricing and Retently pricing.
Key Takeaways
GetFeedback
- Choose if you want quickly pivot based on customer feedback to drive more value and build better experiences
Retently
- Higher user rating: 4.8/5 vs 4.4/5
What the data shows
On the data below, Retently leads on higher user rating. We do not name an overall winner for this pair.
- Retently has the higher user rating (4.4/5 from 120 reviews for GetFeedback, 4.8/5 from 60 reviews for Retently).
- Retently starts at $99/mo, billed monthly; GetFeedback has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do GetFeedback and Retently compare in 2026?
On the data below, Retently leads on higher user rating. We do not name an overall winner for this pair. Retently has the higher user rating (4.4/5 from 120 reviews for GetFeedback, 4.8/5 from 60 reviews for Retently). Retently starts at $99/mo, billed monthly; GetFeedback has no public paid plan price on file.
What are GetFeedback and Retently used for?
GetFeedback: Quickly pivot based on customer feedback to drive more value and build better experiences. Retently: Collect and act on customer feedback to drive growth and improve customer experience.
What does GetFeedback cost vs Retently?
GetFeedback has no public paid-plan price on file. Retently's cheapest paid plan is Ecommerce Basic at $99/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between GetFeedback and Retently?
GetFeedback's main strength: enables rapid deployment of surveys with templates. Retently's main strength: comprehensive survey types (NPS, CSAT, CES) for varied feedback.