Help Scout vs Mojo Helpdesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Help Scout and Mojo Helpdesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Help Scout leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Help Scout
Customer support for growing teams
Best for you if:
- • You want a free tier before you commit
Mojo Helpdesk
Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
Best for you if:
- • You want a tool that significantly reduces response times with AI and automation
| At a Glance | Help Scout | Mojo Helpdesk |
|---|---|---|
Starts at | Free plan, paid from $25/user/mo, billed yearly Standard plan | From $14/agent/mo, billed monthly Team plan |
Category | Customer Support Live Chat | Customer Support Help Desk |
Rating | 4.4/5 G2 4.4 431 reviews | 4.4/5 G2 4.4 · TrustRadius 4.2 243 reviews |
Free plan | Yes | No |
Watch out for | Extra Inboxes cost $10 a month and extra Docs sites $20 a month when paid annually. | Limited storage on Team tier could incur upgrades. |
Choose Help Scout or Mojo Helpdesk?
Choose Help Scout if
- You want a free tier before you commit
Choose Mojo Helpdesk if
- You want a tool that significantly reduces response times with AI and automation
- You want to simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk
In-Depth Analysis
Help Scout
Customer support for growing teams
Help Scout's pricing is fair, especially for the Standard and Plus tiers at $25 and $45 per user/month (billed annually) respectively, offering a good balance of features for growing teams.
Watch out
Extra Inboxes cost $10 a month and extra Docs sites $20 a month when paid annually.
Strengths
- Pro: Clean interface
- Pro: Great for small teams
- Pro: Excellent docs platform
Weaknesses
- Con: Limited automation
Key features
Mojo Helpdesk
Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
Mojo Helpdesk offers a fair pricing structure, especially for small to medium-sized teams.
Watch out
Limited storage on Team tier could incur upgrades.
Strengths
- Pro: Significantly reduces response times with AI and automation.
- Pro: Easy to set up and use, requiring zero training for agents.
- Pro: Comprehensive features for managing tickets, knowledge base, and assets.
- Pro: Offers strong security and compliance features (HIPAA, SOC 2).
- Pro: Customizable and affordable, suitable for various business sizes.
Weaknesses
- Con: The case study mentions a 2026 date, which might be a typo or future-dated content.
- Con: No explicit mention of mobile app availability for agents or customers.
Key features
Plans and prices: Help Scout vs Mojo Helpdesk
| Tool | Plans and prices | Source |
|---|---|---|
| Help Scout |
| helpscout.com/pricing read Nov 12, 2026 |
| Mojo Helpdesk |
| mojohelpdesk.com/pricing read Nov 8, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Help Scout pricing and Mojo Helpdesk pricing.
Key Takeaways
Help Scout
- Has a free plan
Mojo Helpdesk
- Choose Mojo Helpdesk if you want to simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk
What the data shows
On the data below, Help Scout leads on a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.4/5 from 431 reviews for Help Scout, 4.4/5 from 243 reviews for Mojo Helpdesk).
- Entry prices are not ranked, they are charged on different bases: Help Scout $25/user/mo, billed yearly; Mojo Helpdesk $14/agent/mo, billed monthly.
- Only Help Scout has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Help Scout and Mojo Helpdesk compare in 2026?
On the data below, Help Scout leads on a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.4/5 from 431 reviews for Help Scout, 4.4/5 from 243 reviews for Mojo Helpdesk). Entry prices are not ranked, they are charged on different bases: Help Scout $25/user/mo, billed yearly; Mojo Helpdesk $14/agent/mo, billed monthly. Only Help Scout has a free plan.
What are Help Scout and Mojo Helpdesk used for?
Help Scout: Customer support for growing teams. Mojo Helpdesk: Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
What does Help Scout cost vs Mojo Helpdesk?
Help Scout's cheapest paid plan is Standard at $25/user/mo, billed yearly; it also has a free plan. Mojo Helpdesk's cheapest paid plan is Team at $14/agent/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 12, 2026.
What's the main difference between Help Scout and Mojo Helpdesk?
Help Scout's main strength: clean interface. Mojo Helpdesk's main strength: significantly reduces response times with AI and automation.
Spotted an outdated price or a wrong fact? Suggest a correction: we check it against the vendor's own page. Work for one of these vendors? Claim your listing to update it yourself.