Livechat vs Drift: Which Should You Choose in 2026?
Choosing between Livechat and Drift comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You need help desk features specifically
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
Drift
Conversational marketing platform
Best for you if:
- • You want the higher-rated option (8.1/10 vs 7.5/10)
- • You need sales enablement features specifically
- • Live chat for sales and support
- • AI chatbot handles common questions
| At a Glance |  Livechat |  Drift |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Sales Enablement |
Rating | 75/100 | 81/100 |
| Feature | Livechat | Drift |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 75 | 81 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Sales EnablementLive Chat |
How Livechat and Drift Compare
Livechat
Customer service chat software
Paid · 75/100 score
Drift
Conversational marketing platform
Paid · 81/100 score
Livechat is a help desk tool. Drift is in sales enablement.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Drift
Want the highest-rated option?
Livechat: 75/100. Drift: 81/100.
Go with: Drift
Value user reviews?
Neither has user reviews yet.
Go with: Drift
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Livechat is a help desk tool. Drift is in sales enablement. Pick the category that matches your needs.
How important are ratings?
Drift scores higher: 81/100 vs 75/100.
Key Takeaways
Drift
- Higher score: 81/100 vs 75
- Our pick for this comparison
Livechat
- Better fit for help desk
The Bottom Line
Drift (81/100) is our pick.
Frequently Asked Questions
Is Livechat or Drift better?
Drift scores 81/100 in our evaluation. Both are paid.
What are Livechat and Drift used for?
Livechat: Customer service chat software. Drift: Conversational marketing platform.
What does Livechat cost vs Drift?
Livechat is a paid tool. Drift is a paid tool. Visit their websites for detailed pricing.