Livechat vs Pure Chat: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Livechat and Pure Chat side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Livechat leads on lower entry price; Pure Chat leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
Pure Chat
The easiest & fastest way to add live chat to your website for instant customer communication.
Best for you if:
- • You want easy to set up and intuitive to use
| At a Glance | Livechat | Pure Chat |
|---|---|---|
Starts at | From $19/user/mo, billed monthly Essential plan | From $39/mo, billed monthly Growth plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.0/5 Capterra 4.6 · G2 4.5 · SourceForge 2.3 2,049 reviews | 4.5/5 Capterra 4.6 · G2 4.4 544 reviews |
Free plan | No | No |
Watch out for | Starter tier is limited to 1 user | n/a |
Choose Livechat or Pure Chat?
Choose Livechat if
- You want good live chat tool
- You want many integrations
- Budget matters ($19/user/mo, billed monthly vs $39/mo, billed monthly)
Choose Pure Chat if
- You want easy to set up and intuitive to use
- You want highly customizable chat widget to match branding
In-Depth Analysis
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- Pro: Good live chat tool
- Pro: Many integrations
- Pro: Chatbot builder
- Pro: Good analytics
- Pro: Reliable
Weaknesses
- Con: Expensive
- Con: Per-seat pricing
- Con: Features spread across products
- Con: UI dated
- Con: Better modern alternatives
Key features
Pure Chat
The easiest & fastest way to add live chat to your website for instant customer communication.
Pure Chat's pricing is fair, especially for the features offered.
Strengths
- Pro: Easy to set up and intuitive to use
- Pro: Highly customizable chat widget to match branding
- Pro: Mobile apps for managing chats on-the-go
- Pro: Provides canned responses for quick and accurate replies
- Pro: Offers a 30-day free trial of the PRO plan
Weaknesses
- Con: No free tier available after the trial period
- Con: SMS notifications are limited even in paid plans
- Con: Growth plan supports only one website
Key features
Plans and prices: Livechat vs Pure Chat
| Tool | Plans and prices | Source |
|---|---|---|
| Livechat |
| livechat.com/pricing read Nov 1, 2026 |
| Pure Chat |
| purechat.com/pricing read Oct 21, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Livechat pricing and Pure Chat pricing.
Key Takeaways
Livechat
- Lower entry price: $19/user/mo, billed monthly vs $39/mo, billed monthly
Pure Chat
- Higher user rating: 4.5/5 vs 4.0/5
What the data shows
On the data below, Livechat leads on lower entry price; Pure Chat leads on higher user rating. We do not name an overall winner for this pair.
- Pure Chat has the higher user rating (4.0/5 from 2,049 reviews for Livechat, 4.5/5 from 544 reviews for Pure Chat).
- Livechat has the lower entry price: $19/user/mo, billed monthly (Essential) against $39/mo, billed monthly (Growth) for Pure Chat.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Livechat and Pure Chat compare in 2026?
On the data below, Livechat leads on lower entry price; Pure Chat leads on higher user rating. We do not name an overall winner for this pair. Pure Chat has the higher user rating (4.0/5 from 2,049 reviews for Livechat, 4.5/5 from 544 reviews for Pure Chat). Livechat has the lower entry price: $19/user/mo, billed monthly (Essential) against $39/mo, billed monthly (Growth) for Pure Chat.
What are Livechat and Pure Chat used for?
Livechat: Customer service chat software. Pure Chat: The easiest & fastest way to add live chat to your website for instant customer communication.
What does Livechat cost vs Pure Chat?
Livechat's cheapest paid plan is Essential at $19/user/mo, billed monthly. Pure Chat's cheapest paid plan is Growth at $39/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Livechat and Pure Chat?
Livechat's main strength: good live chat tool. Pure Chat's main strength: easy to set up and intuitive to use.