OpenPhone vs Grasshopper: Which is Better in 2026?
Choosing between OpenPhone and Grasshopper comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: OpenPhone is our overall pick for communication workflows. Pick Grasshopper if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
OpenPhone
Business phone for startups and small teams
Best for you if:
- • AI-powered business phone with shared numbers, call routing, and unified inbox
- • Sona AI agent handles calls 24/7 with lead qualification and routing
Grasshopper
Virtual phone system for small business
Best for you if:
- • Grasshopper is a virtual phone system designed for entrepreneurs and small businesses, offering dedicated business numbers and features to professionalize communications.
- • It provides unlimited users and extensions, mobile/desktop apps, and various call management features like custom greetings and call forwarding.
| At a Glance |  OpenPhone |  Grasshopper |
|---|---|---|
Starts at | Custom | $14/moTrue Solo |
Best For | Communication | Communication |
Rating | 4.5/5 | 4.1/5 |
Choose OpenPhone or Grasshopper?
Choose OpenPhone if
Business phone for startups and small teams
- Affordable starting price at $15/user/mo billed annually
- AI agent handles after-hours calls without extra staffing
- Shared numbers let teams collaborate on customer conversations
Choose Grasshopper if
Virtual phone system for small business
- Provides a dedicated business phone number (toll-free, vanity, or local) to separate personal and professional communications.
- Offers unlimited users and extensions at no extra cost, making it scalable for growing small businesses.
- Includes mobile and desktop applications for iOS, Android, and desktop, allowing users to stay connected on the go.
| Feature | OpenPhone | Grasshopper |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.5/5 3,352 reviews | ★4.1/5 512 reviews |
| Categories | CommunicationAI Agents | CommunicationProductivity |
In-Depth Analysis
OpenPhone
Business phone for startups and small teams
Strengths
- +Affordable starting price at $15/user/mo billed annually
- +AI agent handles after-hours calls without extra staffing
- +Shared numbers let teams collaborate on customer conversations
- +7-day free trial with no credit card required
- +Clean modern interface with fast onboarding
Weaknesses
- -Rebranded from OpenPhone to Quo which may cause confusion
- -HubSpot and Salesforce integrations require Business plan at $23/user/mo
- -International calling billed separately per minute
- -No free plan available beyond the 7-day trial
Key features
Grasshopper
Virtual phone system for small business
Strengths
- +Provides a dedicated business phone number (toll-free, vanity, or local) to separate personal and professional communications.
- +Offers unlimited users and extensions at no extra cost, making it scalable for growing small businesses.
- +Includes mobile and desktop applications for iOS, Android, and desktop, allowing users to stay connected on the go.
- +Features advanced call management capabilities such as custom greetings, call forwarding, call routing, and call recording.
- +Integrates with essential business services through exclusive discounts, including Ruby virtual receptionist, LegalZoom, TransUnion, and WordPress.
Weaknesses
- -Service is only available in the USA and Canada.
- -Specific pricing details beyond 'starting as low as $14/month' are not provided without selecting a plan.
- -While it offers virtual fax, it's limited to receiving faxes as PDF files via email, not sending.
Key features
Pricing: OpenPhone vs Grasshopper
| Plan | OpenPhone | Grasshopper |
|---|---|---|
| Tier 1 | N/A | $14 True Solo |
| Tier 2 | N/A | $25 Solo Plus |
| Tier 3 | N/A | $80 Small Business |
Pricing verified from each vendor's public pricing page. Compare in detail on OpenPhone pricing and Grasshopper pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: OpenPhone
Want the highest-rated option?
OpenPhone: 4.5/5 (3,352 reviews). Grasshopper: 4.1/5 (512 reviews).
Go with: OpenPhone
Value user reviews?
OpenPhone: 3,352 reviews (4.5/5). Grasshopper: 512 reviews (4.1/5).
Go with: OpenPhone
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are communication tools. Compare their specific features to decide.
How important are ratings?
OpenPhone is rated higher: 4.5/5 vs 4.1/5.
Key Takeaways
OpenPhone
- Higher user rating: 4.5/5 vs 4.1/5
- Larger review base (3,352 reviews)
- Our pick for this comparison
Grasshopper
- Choose if you want virtual phone system for small business
The Bottom Line
OpenPhone is our pick.
Frequently Asked Questions
Is OpenPhone or Grasshopper better?
OpenPhone is rated in our evaluation. Both are paid.
What are OpenPhone and Grasshopper used for?
OpenPhone: Business phone for startups and small teams. Grasshopper: Virtual phone system for small business.
What does OpenPhone cost vs Grasshopper?
OpenPhone is a paid tool. Grasshopper is a paid tool. Visit their websites for detailed pricing.