OpenPhone

Name: OpenPhone
Brand: OpenPhone
Rating: 4.5 (3352 reviews)

Unclaimed

Business phone for startups and small teams

Communication AI Agents Sales Customer Support

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4.5(3,352 across the web)

PaidVisit Website

Reviews onG2Capterra

3352 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Affordable starting price at $15/user/mo billed annually

Biggest con

Rebranded from OpenPhone to Quo which may cause confusion

TL;DR - OpenPhone

AI-powered business phone with shared numbers, call routing, and unified inbox
Sona AI agent handles calls 24/7 with lead qualification and routing
Plans from $15/user/mo annually; integrates with HubSpot, Salesforce, and Zapier

Pricing: Paid only

Best for: Enterprises & pros

4.5/5 across review platforms

What is OpenPhone?

Editorial review

OpenPhone (now Quo) is an AI-powered business phone system that unifies calls, texts, voicemails, and contact management in a shared workspace. Teams can collaborate on customer conversations with shared numbers, custom call routing, and an AI agent (Sona) that handles calls 24/7. It integrates with HubSpot, Salesforce, and Zapier, and serves 90,000+ businesses with a 4.7-star rating across 3,200+ reviews.

Available on: iOS, Android, macOS, Windows, Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceopenphone.com ↗

Pros & Cons

Pros

Affordable starting price at $15/user/mo billed annually
AI agent handles after-hours calls without extra staffing
Shared numbers let teams collaborate on customer conversations
7-day free trial with no credit card required
Clean modern interface with fast onboarding

Cons

Rebranded from OpenPhone to Quo which may cause confusion
HubSpot and Salesforce integrations require Business plan at $23/user/mo
International calling billed separately per minute
No free plan available beyond the 7-day trial

Ratings Across the Web

4.5(3,352 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Unified inbox for calls, texts, voicemails, and recordingsShared phone numbers with custom call routing and ring ordersSona AI agent for 24/7 automated call handling and lead qualificationCall summaries, transcripts, and auto-tagging powered by AIDrag-and-drop IVR call flow builderHubSpot, Salesforce, and Zapier integrationsReal-time analytics dashboard with call monitoringNumber porting from existing providers with priority support

Pricing

Paid

OpenPhone offers paid plans. Visit their website for current pricing details.

View pricing

Reviews

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4.5/5

Across 3,352 verified user reviews on G2, Capterra

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Best OpenPhone Alternatives

Top alternatives based on features, pricing, and user needs.

RingCentralPaid

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4.3

DialpadFreemium

AI-powered Contact Center and Unified Communications platform for customer service and sales.

4.3

NextivaPaid

Business communication platform

4.3

GrasshopperPaid

Virtual phone system for small business

4.1

8x8Paid

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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OpenPhone FAQ

How does OpenPhone help teams manage customer conversations collaboratively?

OpenPhone unifies calls, texts, voicemails, and contact management in a shared workspace. This allows teams to collaborate on customer conversations using shared numbers, ensuring everyone has access to the communication history.

Which teams benefit most from using OpenPhone?

OpenPhone is ideal for sales and customer support teams within startups and small businesses. Its features, such as shared numbers and AI agents, are designed to streamline communication and collaboration for these groups.

How is OpenPhone priced?

OpenPhone is a paid product with no permanently free tier, though it offers a 7-day free trial without requiring a credit card. The starting price is $15 per user per month when billed annually.

Can OpenPhone integrate with other business tools?

Yes, OpenPhone integrates with popular business tools such as HubSpot, Salesforce, and Zapier. However, the HubSpot and Salesforce integrations are only available with the Business plan.

What kind of limitations should users be aware of with OpenPhone?

Users should note that international calling is billed separately per minute. Additionally, while there is a 7-day free trial, there is no free plan available beyond that period.

How does OpenPhone compare to a competitor like Dialpad?

OpenPhone offers an affordable starting price at $15 per user per month billed annually, and includes an AI agent (Sona) to handle calls 24/7. It also provides a 7-day free trial without a credit card, which may differ from Dialpad's offerings.

When does OpenPhone's AI agent, Sona, assist with calls?

OpenPhone's AI agent, Sona, is designed to handle calls 24/7, including after-hours. This feature helps businesses manage incoming calls without needing additional staff during non-business hours.

Source: openphone.com

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