TL;DR - OpenPhone
- AI-powered business phone with shared numbers, call routing, and unified inbox
- Sona AI agent handles calls 24/7 with lead qualification and routing
- Plans from $15/user/mo annually; integrates with HubSpot, Salesforce, and Zapier
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
What is OpenPhone?
OpenPhone (now Quo) is an AI-powered business phone system that unifies calls, texts, voicemails, and contact management in a shared workspace. Teams can collaborate on customer conversations with shared numbers, custom call routing, and an AI agent (Sona) that handles calls 24/7. It integrates with HubSpot, Salesforce, and Zapier, and serves 90,000+ businesses with a 4.7-star rating across 3,200+ reviews.
Available on: iOS, Android, macOS, Windows, Web
Pros & Cons
Pros
- Affordable starting price at $15/user/mo billed annually
- AI agent handles after-hours calls without extra staffing
- Shared numbers let teams collaborate on customer conversations
- 7-day free trial with no credit card required
- Clean modern interface with fast onboarding
Cons
- Rebranded from OpenPhone to Quo which may cause confusion
- HubSpot and Salesforce integrations require Business plan at $23/user/mo
- International calling billed separately per minute
- No free plan available beyond the 7-day trial
Ratings Across the Web
4.5(3,352 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Unified inbox for calls, texts, voicemails, and recordingsShared phone numbers with custom call routing and ring ordersSona AI agent for 24/7 automated call handling and lead qualificationCall summaries, transcripts, and auto-tagging powered by AIDrag-and-drop IVR call flow builderHubSpot, Salesforce, and Zapier integrationsReal-time analytics dashboard with call monitoringNumber porting from existing providers with priority support
Pricing
Paid
OpenPhone offers paid plans. Visit their website for current pricing details.
Reviews
4.5/5
Across 3,352 verified user reviews on g2, capterra
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OpenPhone FAQ
How does OpenPhone help teams manage customer conversations collaboratively?
OpenPhone unifies calls, texts, voicemails, and contact management in a shared workspace. This allows teams to collaborate on customer conversations using shared numbers, ensuring everyone has access to the communication history.
Which teams benefit most from using OpenPhone?
OpenPhone is ideal for sales and customer support teams within startups and small businesses. Its features, such as shared numbers and AI agents, are designed to streamline communication and collaboration for these groups.
How is OpenPhone priced?
OpenPhone is a paid product with no permanently free tier, though it offers a 7-day free trial without requiring a credit card. The starting price is $15 per user per month when billed annually.
Can OpenPhone integrate with other business tools?
Yes, OpenPhone integrates with popular business tools such as HubSpot, Salesforce, and Zapier. However, the HubSpot and Salesforce integrations are only available with the Business plan.
What kind of limitations should users be aware of with OpenPhone?
Users should note that international calling is billed separately per minute. Additionally, while there is a 7-day free trial, there is no free plan available beyond that period.
How does OpenPhone compare to a competitor like Dialpad?
OpenPhone offers an affordable starting price at $15 per user per month billed annually, and includes an AI agent (Sona) to handle calls 24/7. It also provides a 7-day free trial without a credit card, which may differ from Dialpad's offerings.
When does OpenPhone's AI agent, Sona, assist with calls?
OpenPhone's AI agent, Sona, is designed to handle calls 24/7, including after-hours. This feature helps businesses manage incoming calls without needing additional staff during non-business hours.
Source: openphone.com