OpenPhone vs 8x8: Which is Better in 2026?
Choosing between OpenPhone and 8x8 comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: OpenPhone wins this matchup. Our overall Communication pick is Microsoft Teams. Our free Communication pick is Workplace. Pick 8x8 if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
OpenPhone
Business phone for startups and small teams
Best for you if:
- • You want affordable starting price at $15/user/mo billed annually
- • You want aI agent handles after-hours calls without extra staffing
8x8
Cloud contact center and communications platform
Best for you if:
- • You want all-in-one platform
- • You want global reach
| At a Glance | OpenPhone | 8x8 |
|---|---|---|
Starts at | $19/monthStarter | $24/user/monthX2 |
Best For | Communication | Communication |
Rating | 4.4/5 | - |
Free plan | No | No |
Choose OpenPhone or 8x8?
Choose OpenPhone if
Business phone for startups and small teams
- You want affordable starting price at $15/user/mo billed annually
- You want aI agent handles after-hours calls without extra staffing
- Budget matters ($19/month vs $24/user/month)
Choose 8x8 if
Cloud contact center and communications platform
- You want all-in-one platform
- You want global reach
| Feature | OpenPhone | 8x8 |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.4/5 3,876 reviews | No ratings yet |
| Categories | CommunicationAI Agents | CommunicationCustomer Support |
In-Depth Analysis
OpenPhone
Business phone for startups and small teams
OpenPhone now sells as Quo.
Watch out
OpenPhone's checkout is quo.com/pricing. Same product, new brand.
Strengths
- +Affordable starting price at $15/user/mo billed annually
- +AI agent handles after-hours calls without extra staffing
- +Shared numbers let teams collaborate on customer conversations
- +7-day free trial with no credit card required
- +Clean modern interface with fast onboarding
Weaknesses
- -Rebranded from OpenPhone to Quo which may cause confusion
- -HubSpot and Salesforce integrations require Business plan at $23/user/mo
- -International calling billed separately per minute
- -No free plan available beyond the 7-day trial
Key features
8x8
Cloud contact center and communications platform
8x8's pricing for X2 at $24/user/month is competitive for basic unified communications.
Strengths
- +All-in-one platform
- +Global reach
- +Good uptime
Weaknesses
- -Complex pricing
- -Learning curve
Key features
Pricing: OpenPhone vs 8x8
| Plan | OpenPhone | 8x8 |
|---|---|---|
| Tier 1 | $19 month Starter | $24 user/month X2 |
| Tier 2 | $33 month Business | $44 user/month X4 |
| Tier 3 | $47 month Scale | $85 user/month X6 |
| Tier 4 | N/A | Custom contact sales X8 |
Pricing verified from each vendor's public pricing page. Compare in detail on OpenPhone pricing and 8x8 pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: OpenPhone
Want the highest-rated option?
OpenPhone is rated 4.4/5. 8x8 has no ratings yet.
Go with: OpenPhone
Value user reviews?
OpenPhone: 3,876 reviews (4.4/5). 8x8: no ratings yet.
Go with: OpenPhone
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are communication tools. Compare their specific features to decide.
How important are ratings?
OpenPhone is rated 4.4/5; 8x8 has no ratings yet.
Key Takeaways
OpenPhone
- Our pick for this comparison
8x8
- Choose if you want cloud contact center and communications platform
The Bottom Line
OpenPhone wins this matchup. Our overall Communication pick is Microsoft Teams. Our free Communication pick is Workplace.
Frequently Asked Questions
Is OpenPhone or 8x8 better?
OpenPhone is rated in our evaluation. Both are paid.
What are OpenPhone and 8x8 used for?
OpenPhone: Business phone for startups and small teams. 8x8: Cloud contact center and communications platform.
What does OpenPhone cost vs 8x8?
OpenPhone is a paid tool. 8x8 is a paid tool. Visit their websites for detailed pricing.