tawk.to vs Freshdesk: Which Should You Choose in 2026?
Choosing between tawk.to and Freshdesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
tawk.to
Free live chat app
Best for you if:
- • You need something completely free
- • Tawk.to is a free live chat and messaging app for websites
- • It provides real-time chat with unlimited agents and customization
Freshdesk
Intuitive customer support software
Best for you if:
- • You want the higher-rated option (8.5/10 vs 8.0/10)
- • Cloud-based customer support software
- • Affordable alternative to Zendesk
| At a Glance |  tawk.to |  Freshdesk |
|---|---|---|
Price | Free | Free + Paid |
Best For | Help Desk | Help Desk |
Rating | 80/100 | 85/100 |
| Feature | tawk.to | Freshdesk |
|---|---|---|
| Pricing Model | Free | Freemium |
| Editorial Score | 80 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskKnowledge Base | Help DeskLive Chat |
How tawk.to and Freshdesk Compare
tawk.to
Free live chat app
Free · 80/100 score
Freshdesk
Intuitive customer support software
Free tier available · 85/100 score
Who Should Use What?
On a budget?
tawk.to is free. Freshdesk is freemium.
Go with: tawk.to
Want the highest-rated option?
tawk.to: 80/100. Freshdesk: 85/100.
Go with: Freshdesk
Value user reviews?
Neither has user reviews yet.
Go with: Freshdesk
3 Questions to Help You Decide
What's your budget?
tawk.to is free. Freshdesk is freemium. Go with tawk.to if free matters most.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Freshdesk scores higher: 85/100 vs 80/100.
Key Takeaways
Freshdesk
- Higher score: 85/100 vs 80
- Free tier available
- Our pick for this comparison
tawk.to
- Completely free
The Bottom Line
Freshdesk (85/100) is our pick. That said, tawk.to is free — hard to beat on price.
Frequently Asked Questions
Is tawk.to or Freshdesk better?
Freshdesk scores 85/100 in our evaluation. tawk.to is free and Freshdesk is freemium.
What are tawk.to and Freshdesk used for?
tawk.to: Free live chat app. Freshdesk: Intuitive customer support software.
What does tawk.to cost vs Freshdesk?
tawk.to is completely free. Freshdesk is freemium (free tier + paid plans). Visit their websites for detailed pricing.