TrustYou vs GuestRevu: Which is Better in 2026?
Choosing between TrustYou and GuestRevu comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: TrustYou wins this matchup. SurveyMonkey is our overall Customer Feedback pick. SurveyMonkey is our free Customer Feedback pick. Pick GuestRevu if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
TrustYou
Elevate guest experience and boost direct bookings with AI
Best for you if:
- • You want significantly increases response rates to guest feedback
- • You want provides a unified view of guest data, eliminating data silos
GuestRevu
Hospitality's favorite guest feedback and online reputation management solution.
Best for you if:
- • You want a free tier before you commit
- • You want comprehensive solution for both guest surveys and online reputation management
- • You want aI tools significantly reduce time spent on review responses and data analysis
| At a Glance | TrustYou | GuestRevu |
|---|---|---|
Starts at | $75/moCXP | FreeFree tier available |
Best For | Customer Feedback | Customer Feedback |
Rating | 3.1/5Trustpilot 2.5 · G2 4.5 | 4.3/5SourceForge 4.9 |
Free plan | No | Yes |
Watch out for | n/a | LITE tier data retention is only 30 days |
Choose TrustYou or GuestRevu?
Choose TrustYou if
Elevate guest experience and boost direct bookings with AI
- You want significantly increases response rates to guest feedback
- You want provides a unified view of guest data, eliminating data silos
Choose GuestRevu if
Hospitality's favorite guest feedback and online reputation management solution.
- You want a free tier before you commit
- You want comprehensive solution for both guest surveys and online reputation management
- You want aI tools significantly reduce time spent on review responses and data analysis
| Feature | TrustYou | GuestRevu |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★3.1/5 12 reviews | ★4.3/5 183 reviews |
| Categories | Customer FeedbackData & Databases | Customer FeedbackAnalytics |
In-Depth Analysis
TrustYou
Elevate guest experience and boost direct bookings with AI
TrustYou's pricing for CXP at $75/month per property is fair for comprehensive review management.
Strengths
- +Significantly increases response rates to guest feedback.
- +Provides a unified view of guest data, eliminating data silos.
- +Automates guest communication and booking processes, saving staff time.
- +Offers deep insights into guest sentiment and operational areas for improvement.
- +Boosts direct booking conversion rates through AI-powered assistance.
Weaknesses
- -Pricing is per property, which could be costly for large chains.
- -Requires integration with existing PMS and marketing platforms.
Key features
GuestRevu
Hospitality's favorite guest feedback and online reputation management solution.
GuestRevu offers a fair pricing structure, starting with a generous free LITE tier.
Watch out
LITE tier data retention is only 30 days
Strengths
- +Comprehensive solution for both guest surveys and online reputation management
- +AI tools significantly reduce time spent on review responses and data analysis
- +Offers a free-forever tier for basic reputation management
- +Extensive integrations with hospitality-specific software like PMS
- +Provides detailed reporting and benchmarking against competitors
Weaknesses
- -Advanced AI features and broader review site coverage are only available in higher-tier paid plans
- -The AI for responses 'thinks' in English, requiring translation for other languages after generation
Key features
Pricing: TrustYou vs GuestRevu
| Plan | TrustYou | GuestRevu |
|---|---|---|
| Tier 1 | €75/$75/¥11,800 per property / month CXP | Free LITE |
| Tier 2 | €350/$350/¥55,000 per property / month CDP | €34.99 / month CORE |
| Tier 3 | €99/$115/¥18,070 per property / month AI Agents | €93: €348 / month PRO+ |
| Tier 4 | N/A | Custom GROUP+ |
Pricing verified from each vendor's public pricing page. Compare in detail on TrustYou pricing and GuestRevu pricing.
Who Should Use What?
On a budget?
GuestRevu has a free tier. TrustYou is paid only.
Go with: GuestRevu
Want the highest-rated option?
TrustYou: 3.1/5 (12 reviews). GuestRevu: 4.3/5 (183 reviews).
Go with: GuestRevu
Value user reviews?
TrustYou: 12 reviews (3.1/5). GuestRevu: 183 reviews (4.3/5).
Go with: GuestRevu
3 Questions to Help You Decide
What's your budget?
TrustYou is paid. GuestRevu is freemium. GuestRevu lets you start free.
What's your use case?
Both are customer feedback tools. Compare their specific features to decide.
How important are ratings?
GuestRevu is rated higher: 4.3/5 vs 3.1/5.
Key Takeaways
TrustYou
- Our pick for this comparison
GuestRevu
- Has a free tier
- Higher user rating: 4.3/5 vs 3.1/5
- Larger review base (183 reviews)
The Bottom Line
TrustYou wins this matchup. SurveyMonkey is our overall Customer Feedback pick. SurveyMonkey is our free Customer Feedback pick. GuestRevu has a free tier if you want to test without paying.
Frequently Asked Questions
Is TrustYou or GuestRevu better?
TrustYou is rated in our evaluation. TrustYou is paid and GuestRevu is freemium.
What are TrustYou and GuestRevu used for?
TrustYou: Elevate guest experience and boost direct bookings with AI. GuestRevu: Hospitality's favorite guest feedback and online reputation management solution..
What does TrustYou cost vs GuestRevu?
TrustYou is a paid tool. GuestRevu is freemium (free tier + paid plans). Visit their websites for detailed pricing.