TrustYou

Name: TrustYou
Brand: TrustYou
Price: 757511800 USD
Rating: 2.2 (33 reviews)

Claim this tool

Elevate guest experience and boost direct bookings with AI

Customer Feedback Data & Databases AI & Automation Travel & Hospitality

Visit Website

2.2(33 across the web)

PaidVisit Website

Reviews onTrustpilot

33 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Significantly increases response rates to guest feedback.

Biggest con

Pricing is per property, which could be costly for large chains.

TL;DR - TrustYou

Centralizes and analyzes all guest feedback with AI for improved service and reputation.
Unifies guest data across sources to enable targeted marketing and boost direct bookings.
Deploys AI agents for automated booking assistance, guest support, and staff operational efficiency.

Pricing: Paid only

Best for: Enterprises & pros

2.2/5 across review platforms

What is TrustYou?

Editorial review

TrustYou is a leading AI platform specifically designed for the hospitality industry, empowering hotels to enhance guest experiences, optimize operations, and drive direct bookings. It offers a comprehensive suite of tools including a Customer Experience Platform (CXP), a Customer Data Platform (CDP), and AI Agents. The CXP centralizes all guest feedback from various online sources and surveys, leveraging AI for sentiment analysis, automated responses, and competitive benchmarking. This allows hotels to quickly understand guest sentiment, improve service quality, and manage their online reputation effectively. The CDP unifies guest data from multiple sources, enabling hotels to create detailed guest profiles, segment audiences with AI, and personalize marketing efforts to increase direct bookings and customer lifetime value. TrustYou's AI Agents provide intelligent automation for guest interactions and internal operations. The Booking Agent assists guests with inquiries and converts them into direct reservations, while the Guest Agent acts as a 24/7 digital concierge. The Staff Agent supports hotel teams by streamlining operations and improving efficiency. This integrated approach helps hospitality businesses reduce costs, increase direct bookings, and ensure happier customers.

Available on: Web

LCLouis CorneloupUpdated Jul 20, 2026 · how we evaluateSourcetrustyou.com ↗

Pros & Cons

Pros

Significantly increases response rates to guest feedback.
Provides a unified view of guest data, eliminating data silos.
Automates guest communication and booking processes, saving staff time.
Offers deep insights into guest sentiment and operational areas for improvement.
Boosts direct booking conversion rates through AI-powered assistance.

Cons

Pricing is per property, which could be costly for large chains.
Requires integration with existing PMS and marketing platforms.

Ratings Across the Web

2.2(33 reviews)

Trustpilot33 reviews

2.2/5

What people say

“Sales people tell lies to get you to sign the contract and will never rectify it.”via Trustpilot

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Centralized Inbox for all guest reviews and surveysResponse AI for automated review responsesSentiment AI for analyzing guest feedback trendsCompetitor Benchmarking for hotels, portfolios, and brandsMulti-source data aggregation for unified guest profilesAudience AI for identifying and segmenting target audiencesBooking Agent for AI-powered direct reservation assistanceGuest Agent for 24/7 digital concierge services

Pricing Plans

Pricing checked Jul 23, 2026

CXP

€75 / $75/¥11,800 per property / month

Centralized inbox for managing all guest reviews
Sentiment AI for analyzing guest feedback trends
Competitor benchmarking
Share surveys and reviews on public platforms
Marketing & reporting
Keyword search

CDP

€350 / $350/¥55,000 per property / month

Multi-source data aggregation
Unified guest profiles
Data & merge dashboard
Consent management
Audience insights
Unlimited audience segmentation
Marketing Connectivity & Automation

AI Agents

€99 / $115/¥18,070 per property / month

Better recommendations & answers lead to more direct bookings
Cost effective with lower operational cost
24/7 The one answer to your staffing problem
Personalization leads to a better experience and more revenue

Calculate your cost View full pricing

Is TrustYou worth the price?

65/100

TrustYou's pricing for CXP at $75/month per property is fair for comprehensive review management.

However, CDP at $350/month and AI Agents at $115/month per property seem on the higher side, especially for smaller independent properties. This pricing structure is best suited for medium to large hotel groups and chains that can leverage the advanced features across multiple properties.

Hidden Costs & Gotchas

Per-property pricing can escalate quickly

Potential integration fees for PMS/CRM

Annual billing likely required for best rates

How TrustYou Compares to Competitors

Compared to ReviewPro, which offers similar CXM features, TrustYou's CXP at $75/month is competitive. However, for advanced CDP features, competitors like Revinate might offer more integrated solutions at a similar or slightly lower price point, depending on the scale and specific feature set required.

How TrustYou's pricing compares

At $75/mo, TrustYou is mid-range of its 3 direct competitors ($34.99 to $299/mo across the set).

GuestRevu

$34.99

TrustYou

$75

Reputation.com

$80

Birdeye

$299

Entry paid plan, monthly. Pricing checked Jul 23, 2026.

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99Free with your review

Review TrustYou, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

2.2/5

Across 33 verified user reviews on Trustpilot

Add your hands-on experience using the offer above to help the next buyer.

Best TrustYou Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

BirdeyePaid

Manage reviews, surveys, and customer interactions

4.7

Reputation.comPaid

AI-powered platform to manage, monitor, and improve your brand's online reputation and customer experience.

4.5

MedalliaPaid

Experience management platform

4.5

ReviewProPaid

Transform guest feedback into actionable insights for hotels to boost reputation and revenue.

4.3

RevinatePaid

Hospitality's leading direct booking platform powered by AI and guest data.

4.6

GuestRevuFreemium

Hospitality's favorite guest feedback and online reputation management solution.

See all customer feedback tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All TrustYou alternatives6+ tools ranked, pricing + verdict per pick TrustYou vs BirdeyeHead-to-head: features, pricing, who wins TrustYou vs Reputation.comHead-to-head: features, pricing, who wins TrustYou vs MedalliaHead-to-head: features, pricing, who wins

Explore More

Best Customer Feedback Tools Best Data & Databases Tools Best AI & Automation Tools Best Travel & Hospitality Tools

TrustYou FAQ

How does TrustYou help hotels increase direct bookings?

TrustYou boosts direct booking conversion rates through AI-powered assistance, specifically via its Booking Agent which assists guests with inquiries and converts them into direct reservations. The platform also unifies guest data to personalize marketing efforts, further driving direct bookings.

How does TrustYou compare to Revinate?

Both TrustYou and Revinate serve the hospitality industry, but TrustYou offers a more integrated AI platform that includes a Customer Experience Platform, Customer Data Platform, and AI Agents for automation. TrustYou's AI Agents, such as the Booking Agent and Guest Agent, provide intelligent automation for guest interactions and internal operations, which may not be as comprehensive in Revinate's offering.

What are the main limitations of TrustYou?

TrustYou's pricing is per property, which could be costly for large chains with many properties. Additionally, it requires integration with existing Property Management Systems (PMS) and marketing platforms, which may involve initial setup effort.

Which teams benefit most from using TrustYou?

Hotel marketing teams benefit from TrustYou's Customer Data Platform to segment audiences and personalize campaigns, while guest experience teams use the Customer Experience Platform to analyze feedback and improve service. Operations teams also gain efficiency from the AI Agents that automate guest communication and booking processes.

How is TrustYou priced?

TrustYou is a paid product with pricing based on per property, meaning hotels pay for each property they use the platform on. There is no permanently free tier available.

Can TrustYou automate responses to guest feedback?

Yes, TrustYou leverages AI for automated responses to guest feedback through its Customer Experience Platform. This helps hotels quickly address guest concerns and manage their online reputation efficiently.

Does TrustYou integrate with existing hotel systems?

TrustYou requires integration with existing Property Management Systems (PMS) and marketing platforms to unify guest data and automate workflows. This integration is necessary to eliminate data silos and provide a unified view of guest data.

How does TrustYou's AI Agent assist hotel staff?

TrustYou's Staff Agent supports hotel teams by streamlining operations and improving efficiency through intelligent automation. It helps reduce manual tasks, allowing staff to focus on delivering better guest experiences.

Source: trustyou.com

Guides & Articles

Best Synthetic Data Tools 2026

Expert guide

Best AI Meeting Assistants

Expert guide

Best AI Presentation Makers

Expert guide