TrustYou

Name: TrustYou
Brand: TrustYou
Price: 757511800 USD
Rating: 3.1 (12 reviews)

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Elevate guest experience and boost direct bookings with AI

From $75/mo

PaidCustomer Feedback Data & Databases AI & Automation Travel & Hospitality

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3.1(12 across the web)

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Reviews onG2Trustpilot

12 reviews tracked

The Bottom Line

Updated Jul 20, 2026

Price: From $75/mo. Compare plans

Key facts

Centralizes and analyzes all guest feedback with AI for improved service and reputation.
Unifies guest data across sources to enable targeted marketing and boost direct bookings.
Deploys AI agents for automated booking assistance, guest support, and staff operational efficiency.

Pros

Significantly increases response rates to guest feedback.
Provides a unified view of guest data, eliminating data silos.
Automates guest communication and booking processes, saving staff time.
Offers deep insights into guest sentiment and operational areas for improvement.
Boosts direct booking conversion rates through AI-powered assistance.

Cons

Pricing is per property, which could be costly for large chains.
Requires integration with existing PMS and marketing platforms.

What is TrustYou?

TrustYou is a leading AI platform specifically designed for the hospitality industry, empowering hotels to enhance guest experiences, optimize operations, and drive direct bookings. It offers a comprehensive suite of tools including a Customer Experience Platform (CXP), a Customer Data Platform (CDP), and AI Agents. The CXP centralizes all guest feedback from various online sources and surveys, leveraging AI for sentiment analysis, automated responses, and competitive benchmarking. This allows hotels to quickly understand guest sentiment, improve service quality, and manage their online reputation effectively. The CDP unifies guest data from multiple sources, enabling hotels to create detailed guest profiles, segment audiences with AI, and personalize marketing efforts to increase direct bookings and customer lifetime value. TrustYou's AI Agents provide intelligent automation for guest interactions and internal operations. The Booking Agent assists guests with inquiries and converts them into direct reservations, while the Guest Agent acts as a 24/7 digital concierge. The Staff Agent supports hotel teams by streamlining operations and improving efficiency. This integrated approach helps hospitality businesses reduce costs, increase direct bookings, and ensure happier customers.

Available on: Web

LCLouis CorneloupUpdated Jul 20, 2026 · how we evaluateSourcetrustyou.com ↗

Ratings Across the Web

3.1(12 reviews)

TrustYou holds an aggregate rating of 3.1 out of 5 from 12 reviews across G2 and Trustpilot, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Centralized Inbox for all guest reviews and surveys
Response AI for automated review responses
Sentiment AI for analyzing guest feedback trends
Competitor Benchmarking for hotels, portfolios, and brands
Multi-source data aggregation for unified guest profiles
Audience AI for identifying and segmenting target audiences
Booking Agent for AI-powered direct reservation assistance
Guest Agent for 24/7 digital concierge services

Pricing Plans

Pricing checked Oct 3, 2026

TrustYou plans and prices, checked October 2026
Plan	Price	Details
CXP	€75 / $75/¥11,800 per property / month	Centralized inbox for managing all guest reviews Sentiment AI for analyzing guest feedback trends Competitor benchmarking +3 moreShow less Share surveys and reviews on public platforms Marketing & reporting Keyword search
CDP	€350 / $350/¥55,000 per property / month	Multi-source data aggregation Unified guest profiles Data & merge dashboard +4 moreShow less Consent management Audience insights Unlimited audience segmentation Marketing Connectivity & Automation
AI Agents	€99 / $115/¥18,070 per property / month	Better recommendations & answers lead to more direct bookings Cost effective with lower operational cost 24/7 The one answer to your staffing problem +1 moreShow less Personalization leads to a better experience and more revenue

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Is TrustYou worth the price?

Fair value

TrustYou's pricing for CXP at $75/month per property is fair for comprehensive review management.

However, CDP at $350/month and AI Agents at $115/month per property seem on the higher side, especially for smaller independent properties. This pricing structure is best suited for medium to large hotel groups and chains that can leverage the advanced features across multiple properties.

Full TrustYou pricing: every plan, hidden costs and alternatives

How TrustYou's pricing compares

At $75/mo, billing unit not specified, TrustYou is the most affordable of its 2 comparable direct competitors.

TrustYou

$75

Reputation.com

$80

Birdeye

$299

Not ranked, different unit or currency: GuestRevu €34.99/mo, billing unit not specified.

Entry paid plan, monthly. Pricing checked Oct 3, 2026.

Reviews

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3.1/5

Across 12 verified user reviews on Trustpilot, G2

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Best TrustYou Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

BirdeyePaid

Manage reviews, surveys, and customer interactions

4.7

Reputation.comPaid

AI-powered platform to manage, monitor, and improve your brand's online reputation and customer experience.

4.5

MedalliaPaid

Experience management platform

4.5

GuestRevuFreemium

Hospitality's favorite guest feedback and online reputation management solution.

4.3

ReviewProPaid

Transform guest feedback into actionable insights for hotels to boost reputation and revenue.

4.2

RevinatePaid

Hospitality's leading direct booking platform powered by AI and guest data.

4.6

See all customer feedback tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All TrustYou alternatives6+ tools ranked, pricing + verdict per pick TrustYou vs BirdeyeHead-to-head: features, pricing, who wins TrustYou vs Reputation.comHead-to-head: features, pricing, who wins TrustYou vs MedalliaHead-to-head: features, pricing, who wins

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TrustYou FAQ

How does TrustYou help hotels increase direct bookings?

TrustYou boosts direct booking conversion rates through AI-powered assistance, specifically via its Booking Agent which assists guests with inquiries and converts them into direct reservations. The platform also unifies guest data to personalize marketing efforts, further driving direct bookings.

How does TrustYou compare to Revinate?

Both TrustYou and Revinate serve the hospitality industry, but TrustYou offers a more integrated AI platform that includes a Customer Experience Platform, Customer Data Platform, and AI Agents for automation. TrustYou's AI Agents, such as the Booking Agent and Guest Agent, provide intelligent automation for guest interactions and internal operations, which may not be as comprehensive in Revinate's offering.

What are the main limitations of TrustYou?

TrustYou's pricing is per property, which could be costly for large chains with many properties. Additionally, it requires integration with existing Property Management Systems (PMS) and marketing platforms, which may involve initial setup effort.

Which teams benefit most from using TrustYou?

Hotel marketing teams benefit from TrustYou's Customer Data Platform to segment audiences and personalize campaigns, while guest experience teams use the Customer Experience Platform to analyze feedback and improve service. Operations teams also gain efficiency from the AI Agents that automate guest communication and booking processes.

How is TrustYou priced?

TrustYou is a paid product with pricing based on per property, meaning hotels pay for each property they use the platform on. There is no permanently free tier available.

Can TrustYou automate responses to guest feedback?

Yes, TrustYou leverages AI for automated responses to guest feedback through its Customer Experience Platform. This helps hotels quickly address guest concerns and manage their online reputation efficiently.

Does TrustYou integrate with existing hotel systems?

TrustYou requires integration with existing Property Management Systems (PMS) and marketing platforms to unify guest data and automate workflows. This integration is necessary to eliminate data silos and provide a unified view of guest data.

How does TrustYou's AI Agent assist hotel staff?

TrustYou's Staff Agent supports hotel teams by streamlining operations and improving efficiency through intelligent automation. It helps reduce manual tasks, allowing staff to focus on delivering better guest experiences.

Source: trustyou.com

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