Revinate
UnclaimedHospitality's leading direct booking platform powered by AI and guest data.
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TL;DR - Revinate
- Drives direct bookings and revenue for hotels.
- Unifies guest data into comprehensive 360-degree profiles.
- Offers AI-powered marketing, messaging, and reservation tools.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Significantly reduces reliance on OTAs by boosting direct bookings.
- Provides a comprehensive 360-degree view of guest data for personalized engagement.
- Automates marketing and communication tasks, freeing up hotel staff.
- Offers specialized tools for various communication channels like email, voice, and messaging.
- Backed by decades of hospitality-specific industry expertise.
Cons
- Specific pricing details are not publicly available, requiring a demo request.
- Primarily focused on the hospitality sector, limiting applicability for other industries.
- Requires integration with existing hotel systems for full data utilization.
Key Features
Unified 360-degree guest profiles (Rich Guest Profiles™)Advanced guest segmentation builderAI-powered email marketing automationDrag & drop email composerAI-powered guest messaging (Revinate Ivy)Guest feedback and reputation management across 100+ sitesReservation Sales optimization for inbound and outbound callsRezForce for outsourced reservation agent support
Pricing Plans
STARTER
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- Hospitality CRM
- PMS segmentation
- Campaign automation
- Drag & drop editor
- Litmus email rendering
- Campaign & revenue analytics
- Performance digests
PRO
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- Includes all STARTER features
- Drip campaigns
- Qualification campaigns
- Room and amenity upselling
- A/B testing
- Database insights
- Guest preferences
CUSTOM
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- Includes all STARTER and PRO features
- Full 360 view of guests
- Advanced integrations
- Advanced segmentation
- Revinate University certifications
- Customer advisory
- Transactional emails
About Revinate
By Toolradar Team·
Revinate is a comprehensive direct booking platform specifically designed for the hospitality industry. It helps hotels drive more direct revenue by leveraging guest data throughout the entire guest journey, from pre-stay engagement to post-stay loyalty. The platform unifies fragmented guest data into a 360-degree view, enabling hoteliers to identify, segment, and engage with guests through personalized campaigns.
Revinate's suite of products includes tools for guest data management, AI-powered marketing automation, intelligent messaging, reputation management, and reservation sales optimization. It aims to reduce reliance on Online Travel Agencies (OTAs) by empowering hotels to build stronger direct relationships with guests, increase conversions, and foster repeat bookings. The platform is trusted by over 12,500 hotels worldwide, managing over 950 million guest profiles, and has driven billions in direct revenue for its users.
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Revinate FAQ
How does Revinate's AI-powered messaging (Ivy) integrate with existing hotel operations?
Revinate Ivy provides 24/7 AI-powered guest messaging to handle requests and inquiries, aiming to free up hotel staff. While specific integration details are not listed, it functions as an intelligent layer that can manage guest communications, implying it can either act as a standalone communication channel or integrate with existing property management systems to access guest information and fulfill requests.
What kind of data sources does Revinate's Customer Data Platform (CDP) unify to create Rich Guest Profiles™?
The CDP ingests data from various hotel systems including onsite reservation systems, activation channels, golf, spa, and restaurant reservation systems, hotel booking systems, and folio data. This comprehensive ingestion allows it to cleanse, unify, and enrich fragmented data into a single, comprehensive guest profile.
Can Revinate Marketing's AI-powered features generate content and images for email campaigns, and how does it check optimization?
Yes, Revinate Marketing includes AI-powered features that can generate content and images for email campaigns. It also provides tools to check the optimization of these campaigns, likely through analytics and best-practice recommendations, to ensure they are effective in driving engagement and conversions.
How does RezForce assist hotels with reservation sales, especially outside of regular business hours?
RezForce is a service that provides reservation agents to pick up calls when a hotel's internal team is unavailable or logs off. This ensures that inbound call conversions are maximized and outbound call strategies can continue, preventing lost booking opportunities due to unanswered calls.
What specific metrics or insights can hoteliers gain from the 'Arrivals & departures reporting' feature within Revinate Guests?
The Arrivals & departures reporting feature allows hoteliers to see check-ins and check-outs by date. This enables them to spot opportunities related to specific guests or data, such as identifying guests for targeted upsell offers, personalized welcome messages, or post-stay feedback requests based on their stay dates.
Beyond email, what other communication channels does Revinate support for guest engagement and direct bookings?
Revinate supports multiple communication channels to drive direct bookings. In addition to email marketing, it emphasizes the voice channel through Reservation Sales and RezForce, which optimizes call conversions. It also supports messaging, highlighting its high open and click-through rates for guest engagement.
Source: revinate.com