ReviewPro
UnclaimedTransform guest feedback into actionable insights for hotels to boost reputation and revenue.
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TL;DR - ReviewPro
- Aggregates guest reviews from over 140 sources into one dashboard.
- Provides AI-powered sentiment analysis and automated response tools.
- Helps hotels benchmark reputation and identify operational improvements.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Centralizes all guest feedback for a complete overview
- Provides actionable insights to improve operations and guest experience
- Automates review management tasks, saving time for hotel staff
- Offers benchmarking against competitors and industry standards
- Supports multiple languages and a wide range of review sources
Cons
- Specific pricing details are not publicly available
- Requires integration with existing hotel systems for full benefit
Key Features
Aggregated review dashboard from over 140 sources in 45 languagesSentiment analysis and filtering by source, language, and locationAutomated response and escalation workflowsGlobal Review Index™ (GRI) score for benchmarkingCustomizable guest surveys for various journey pointsAI-powered review management for personalized and consistent responses
Pricing
Paid
ReviewPro offers paid plans. Visit their website for current pricing details.
About ReviewPro
By Toolradar Team·
ReviewPro is a comprehensive reputation management platform specifically designed for the hospitality industry. It empowers hotels to collect, analyze, and act on guest feedback from over 140 sources in 45 languages, including OTAs, Google, and proprietary guest surveys. By centralizing all reviews into a single dashboard, hotels gain a holistic view of guest sentiment and can identify specific operational issues, such as a weak coffee at a particular location or a broken air conditioner in a specific room.
The platform provides tools to understand guest sentiment, prioritize issues, and automate responses and escalations, enabling hotels to streamline workflows and maintain a strong online reputation. It also offers AI-powered review management for personalized guest interactions and consistency. ReviewPro helps hotels benchmark their online reputation using the Global Review Index™ score against industry standards and competitors, ultimately driving smarter decisions, enhancing guest satisfaction, and increasing profitability.
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ReviewPro FAQ
How does ReviewPro's AI-powered review management personalize guest interactions while maintaining consistency?
ReviewPro's AI analyzes guest sentiment and the specific content of reviews to generate personalized responses. It ensures consistency by adhering to pre-defined brand guidelines and response strategies, adapting the tone and message based on the guest's feedback while maintaining a uniform brand voice.
Can ReviewPro differentiate between a recurring issue across multiple rooms versus an isolated incident in a single room, and how does it help address this?
Yes, ReviewPro allows filtering feedback by location, down to specific rooms or areas within a hotel. This capability helps identify patterns, such as a recurring 'weak coffee' issue in a specific restaurant or a 'broken air conditioner' in room 302, enabling targeted operational improvements rather than general fixes.
What is the Global Review Index™ score, and how can hotels leverage it beyond simple benchmarking?
The Global Review Index™ (GRI) is a proprietary online reputation score that benchmarks a hotel's performance against industry standards and competitors. Hotels can leverage it not only for competitive analysis but also to track the impact of operational changes on their reputation over time, identify areas of strength, and pinpoint weaknesses that require attention.
How does ReviewPro ensure that guest surveys sent through its platform achieve high completion rates?
ReviewPro focuses on sending surveys at optimal points in the guest journey, making them relevant and timely. While the exact methodology for high completion rates isn't detailed, the ability to customize surveys and integrate them seamlessly into the guest experience likely contributes to better engagement.
Beyond OTAs and Google, what other types of sources does ReviewPro aggregate reviews from, and how does this breadth benefit hotels?
ReviewPro aggregates reviews from over 140 sources, which includes not only major OTAs and Google but also social media platforms, niche travel sites, and direct guest surveys. This breadth ensures hotels capture a comprehensive view of their online reputation, identifying feedback from all channels where guests might share their experiences, leading to more complete insights.
Source: reviewpro.com