UserTesting vs Lookback: Which Should You Choose in 2026?
Choosing between UserTesting and Lookback comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
UserTesting
Craft experiences that win hearts and markets by turning human insight into a competitive edge.
Best for you if:
- • You need customer feedback features specifically
- • Provides on-demand video feedback from real customers for experience testing.
- • Offers a global participant network and AI-driven analysis for deep human insights.
Lookback
Build better products faster with AI-powered qualitative research that keeps people at its core.
Best for you if:
- • You need screen recording features specifically
- • Conducts moderated and unmoderated qualitative research across devices.
- • Utilizes AI (Eureka) for rapid analysis, insight surfacing, and note-taking.
| At a Glance |  UserTesting |  Lookback |
|---|---|---|
Price | Paid | Paid |
Best For | Customer Feedback | Screen Recording |
Rating | —/100 | —/100 |
| Feature | UserTesting | Lookback |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Customer FeedbackUser Research | Screen RecordingCustomer Feedback |
How UserTesting and Lookback Compare
UserTesting
Craft experiences that win hearts and markets by turning human insight into a competitive edge.
Paid
Lookback
Build better products faster with AI-powered qualitative research that keeps people at its core.
Paid
UserTesting is a customer feedback tool. Lookback is in screen recording.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: UserTesting
Want the highest-rated option?
Neither has been rated yet.
Go with: UserTesting
Value user reviews?
Neither has user reviews yet.
Go with: UserTesting
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
UserTesting is a customer feedback tool. Lookback is in screen recording. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
UserTesting
- Our pick for this comparison
Lookback
- Better fit for screen recording
The Bottom Line
UserTesting is our pick.
Frequently Asked Questions
Is UserTesting or Lookback better?
UserTesting scores high/100 in our evaluation. Both are paid.
What are UserTesting and Lookback used for?
UserTesting: Craft experiences that win hearts and markets by turning human insight into a competitive edge.. Lookback: Build better products faster with AI-powered qualitative research that keeps people at its core..
What does UserTesting cost vs Lookback?
UserTesting is a paid tool. Lookback is a paid tool. Visit their websites for detailed pricing.