Vitally vs Gainsight: Which Should You Choose in 2026?
Choosing between Vitally and Gainsight comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Vitally
Customer success for B2B SaaS
Best for you if:
- • You need product analytics features specifically
- • Unifies customer data, teams, and customers into a single platform for scaled Customer Success.
- • Offers automation, project management, and collaboration tools to boost CS productivity and visibility.
Gainsight
Customer success platform
Best for you if:
- • You want the higher-rated option (8.8/10 vs 8.2/10)
- • You need marketing automation features specifically
- • Unified platform (CustomerOS) for end-to-end customer journey orchestration.
- • Leverages AI for early churn detection, expansion opportunities, and personalized customer engagement.
| At a Glance |  Vitally |  Gainsight |
|---|---|---|
Price | Paid | Paid |
Best For | Product Analytics | Marketing Automation |
Rating | 82/100 | 88/100 |
| Feature | Vitally | Gainsight |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 82 | 88 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Product AnalyticsTask Management | Marketing AutomationCustomer Success |
How Vitally and Gainsight Compare
Vitally
Customer success for B2B SaaS
Paid · 82/100 score
Gainsight
Customer success platform
Paid · 88/100 score
Vitally is a product analytics tool. Gainsight is in marketing automation.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gainsight
Want the highest-rated option?
Vitally: 82/100. Gainsight: 88/100.
Go with: Gainsight
Value user reviews?
Neither has user reviews yet.
Go with: Gainsight
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Vitally is a product analytics tool. Gainsight is in marketing automation. Pick the category that matches your needs.
How important are ratings?
Gainsight scores higher: 88/100 vs 82/100.
Key Takeaways
Gainsight
- Higher score: 88/100 vs 82
- Our pick for this comparison
Vitally
- Better fit for product analytics
The Bottom Line
Gainsight (88/100) is our pick.
Frequently Asked Questions
Is Vitally or Gainsight better?
Gainsight scores 88/100 in our evaluation. Both are paid.
What are Vitally and Gainsight used for?
Vitally: Customer success for B2B SaaS. Gainsight: Customer success platform.
What does Vitally cost vs Gainsight?
Vitally is a paid tool. Gainsight is a paid tool. Visit their websites for detailed pricing.