xMatters vs VictorOps: Which is Better in 2026?
Choosing between xMatters and VictorOps comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: VictorOps wins this matchup. PagerDuty is our overall Incident Management pick. PagerDuty is our free Incident Management pick. Pick xMatters if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
xMatters
Incident management and alerting
Best for you if:
- • You want incident management
- • You want good alerting
VictorOps
Incident management now part of Splunk
Best for you if:
- • You want incident management
- • You want good integrations
| At a Glance | xMatters | VictorOps |
|---|---|---|
Starts at | $9/moStarter | $5/moStandard |
Best For | Incident Management | Incident Management |
Rating | 4.5/5 | - |
Free plan | No | No |
Choose xMatters or VictorOps?
Choose xMatters if
Incident management and alerting
- You want incident management
- You want good alerting
Choose VictorOps if
Incident management now part of Splunk
- You want incident management
- You want good integrations
- Budget matters ($5/mo vs $9/mo)
| Feature | xMatters | VictorOps |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.5/5 931 reviews | No ratings yet |
| Categories | Incident ManagementDevOps | Incident ManagementDevOps |
In-Depth Analysis
xMatters
Incident management and alerting
xMatters offers a fair pricing structure, especially with its generous Free tier for up to 10 users.
Strengths
- +Incident management
- +Good alerting
- +Active development
- +Good features
- +Enterprise ready
Weaknesses
- -Expensive
- -Per-user pricing
- -Learning curve
- -Feature gaps
- -Support varies
Key features
VictorOps
Incident management now part of Splunk
VictorOps' (now Splunk On-Call) Standard tier at $5/user/month is very competitive and fair for essential incident management features.
Strengths
- +Incident management
- +Good integrations
- +Good features
- +Active development
- +Fair pricing
Weaknesses
- -Now Splunk On-Call
- -Per-user pricing
- -Learning curve
- -Better alternatives exist
- -Support varies
Key features
Pricing: xMatters vs VictorOps
| Plan | xMatters | VictorOps |
|---|---|---|
| Tier 1 | Free Free | $5 Standard |
| Tier 2 | $9 Starter | N/A |
| Tier 3 | $39 Base | N/A |
| Tier 4 | Custom Advanced | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on xMatters pricing and VictorOps pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: VictorOps
Want the highest-rated option?
xMatters is rated 4.5/5. VictorOps has no ratings yet.
Go with: xMatters
Value user reviews?
xMatters: 931 reviews (4.5/5). VictorOps: no ratings yet.
Go with: xMatters
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are incident management tools. Compare their specific features to decide.
How important are ratings?
xMatters is rated 4.5/5; VictorOps has no ratings yet.
Key Takeaways
VictorOps
- Our pick for this comparison
xMatters
- Choose if you want incident management and alerting
The Bottom Line
VictorOps wins this matchup. PagerDuty is our overall Incident Management pick. PagerDuty is our free Incident Management pick.
Frequently Asked Questions
Is xMatters or VictorOps better?
VictorOps is rated in our evaluation. Both are paid.
What are xMatters and VictorOps used for?
xMatters: Incident management and alerting. VictorOps: Incident management now part of Splunk.
What does xMatters cost vs VictorOps?
xMatters is a paid tool. VictorOps is a paid tool. Visit their websites for detailed pricing.