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About GetFeedback

GetFeedback is a customer experience (CX) platform designed to help businesses collect, understand, and act on customer feedback across the entire customer journey. It enables organizations to quickly iterate on digital experiences and improve customer interactions by fusing targeted feedback with existing customer data. The platform provides tools to launch surveys rapidly using pre-built templates for metrics like NPS, CES, and CSAT. It supports mobile-optimized, branded surveys that can be deployed across various touchpoints including websites, apps, chat, and even offline environments like ATMs and kiosks. A key differentiator is its deep, native integration with Salesforce, allowing users to enrich Salesforce dashboards and reports with feedback and segment data for more targeted actions. GetFeedback aims to help businesses improve customer retention, increase product adoption, win loyalty, and turn churned customers into win-backs by providing actionable insights from customer feedback.