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About Pylon

Pylon is an AI-native B2B support platform designed to help businesses resolve customer issues faster and more efficiently. It consolidates customer conversations from various modern channels like Slack, Email, Chat, Microsoft Teams, and Discord into a single view, enabling support teams to manage all interactions from one place. The platform leverages AI to automate busywork, reduce response times, and triage issues, making support operations more streamlined. Beyond just managing conversations, Pylon offers robust knowledge management features, allowing teams to quickly write, organize, and auto-translate articles to over 50 languages. It also provides account intelligence, pulling support, success, and sales data into shared views to help prioritize and track accounts proactively. Pylon is built specifically for the complexities of B2B environments, handling multiple stakeholders and conversations across diverse platforms, and aims to reduce first response times and resolve inquiries without human intervention. Pylon is ideal for B2B companies looking to modernize their customer support operations, especially those migrating from traditional systems like Zendesk or Intercom. It caters to teams of various sizes, from small teams needing basic support inbox functionality to large enterprises requiring advanced features like custom reporting, data warehousing, and role-based access control. The platform emphasizes security and compliance, being SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.