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About Retently

Retently is a customer experience management platform designed for B2B and e-commerce brands. It enables businesses to collect, analyze, and act on customer feedback across various touchpoints using surveys like NPS, CSAT, and CES. The platform helps identify key drivers influencing customer experience, spot trends, and uncover actionable insights to improve customer retention and drive repeat purchases. Retently is built for businesses looking to understand their customers better and optimize their customer journey. It offers smart survey scheduling, omnichannel reach (email, SMS, in-app), powerful analytics, and flexible workflows for automating feedback routing and responses. The platform integrates seamlessly with existing tech stacks, including Shopify, Gorgias, Slack, CRM, BI, marketing automation, and help desk platforms, ensuring that customer data is not siloed and can be used to make data-informed decisions. Key benefits include increased customer satisfaction, improved retention, reduced churn, and enhanced brand loyalty. By closing the feedback loop and automating follow-ups, Retently helps businesses turn customer insights into tangible actions, ultimately contributing to growth and a competitive customer experience.