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Bazaarvoice

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The UGC platform for authentic shopper experiences, driving product discovery and e-commerce growth.

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TL;DR - Bazaarvoice

  • Collects, displays, and distributes authentic user-generated content (UGC) like ratings, reviews, and photos.
  • Syndicates UGC across a vast network of retailers to increase product discovery and trust.
  • Drives e-commerce conversion and sales by leveraging social proof and customer insights.
Pricing: Paid only
Best for: Enterprises & pros
4.2/5 across review platforms

What is Bazaarvoice?

Editorial review
Bazaarvoice is a leading user-generated content (UGC) platform that helps brands and retailers collect, display, and distribute authentic ratings, reviews, and visual UGC across the digital shelf. It empowers businesses to leverage customer voices to build trust, increase product discovery, and boost e-commerce conversions. The platform provides tools for effortless sourcing, verification, and syndication of UGC, ensuring that products are found, trusted, and chosen wherever customers shop. The platform is designed to optimize the entire e-commerce journey, from product pages to retail partners. It facilitates the collection of authentic customer content, including ratings, reviews, Q&A, and visual UGC, and then syndicates this content across a vast network of retailers. Bazaarvoice also incorporates features like AI-driven product discovery, creator marketing, and product sampling programs to drive sales and enhance the shopping experience. It's built for businesses looking to maximize their success by turning customer feedback into a powerful sales and marketing asset. Bazaarvoice serves both brands and retailers. For brands, it amplifies reviews across more products and retail sites, reaching a wider audience. For retailers, it enables the activation of vendor communities to collect and syndicate moderated, authentic content, boosting review volumes and sales by matching high-quality UGC with products on their sites.

Pros & Cons

Pros

  • Maximizes product discovery and trust through authentic UGC.
  • Boosts e-commerce conversion rates and sales.
  • Provides a vast syndication network for widespread content distribution.
  • Offers comprehensive tools for collecting, managing, and displaying various types of UGC.
  • Includes features for content authenticity and insightful reporting.

Cons

  • Pricing information is not publicly available, requiring a demo request.
  • Requires integration into existing e-commerce platforms.

Ratings Across the Web

4.2(804 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Ratings and Reviews collection and displayQuestions and Answers (Q&A) managementVisual UGC collection and display (photos, videos)Review Syndication across a network of 13,000+ brands and retailersCreator Marketing programsProduct Sampling programs for content collectionSocial Content Display & SyndicationIntelligent Trust Mark for content authenticity

Pricing Plans

Essentials (Ratings & Reviews)

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  • Several types of review submission forms
  • UGC program insights
  • Conversion reports
  • Review request emails
  • Customizable templates
  • Product catalog management
  • Translated content

Advanced (Ratings & Reviews)

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  • Everything in Essentials
  • Questions & Answers
  • Text message review collection

Enterprise (Ratings & Reviews)

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  • Everything in Essentials & Advanced
  • Review highlights
  • Custom guidelines
  • Ratings & Reviews APIs
  • Mobile SDK (iOS + Android)
  • Bi-annual business reviews with designated Client Success Manager

Essentials (Bazaarvoice Vibe)

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  • Unlimited users
  • Cross-platform social channels
  • Ingest Instagram content from 5 profiles
  • Basics of creator marketing management
  • Up to 10 creator campaigns
  • Basics of social management: Scheduling, publishing & social inbox
  • Basics of bringing social to commerce
  • Galleries

Advanced (Bazaarvoice Vibe)

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  • Everything in Essentials
  • Ingest Instagram content from 25 profiles
  • Dedicated Client Success Manager
  • Unlimited creator campaigns & social boosting
  • Request Creator managed services
  • Harmony AI-powered advanced tools to maximize efficiency and enhance content performance
  • Attribute revenue to social efforts

Enterprise (Bazaarvoice Vibe)

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  • Everything in Essentials & Advanced
  • Ingest Instagram content from 50 profiles
  • Guided 90 day onboarding
  • Business Reviews (4)
  • Strategy Sessions (12)
  • Attribute revenue to creator marketing
  • Maximize impact by unifying social & commerce

Reviews

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Bazaarvoice FAQ

What is Bazaarvoice?

Bazaarvoice is a user-generated content (UGC) platform that helps brands and retailers collect, display, and distribute authentic customer ratings, reviews, and visual content. Its purpose is to enhance product discovery, build shopper trust, and drive e-commerce sales by leveraging social proof.

How much does Bazaarvoice cost?

Specific pricing for Bazaarvoice is not publicly disclosed on their website. Interested parties are encouraged to schedule a demo to get a quote tailored to their needs.

Is Bazaarvoice free?

No, Bazaarvoice is a paid platform. There is no mention of a free tier or free trial on their website.

Who is Bazaarvoice for?

Bazaarvoice is for brands and retailers of all sizes who want to leverage user-generated content (UGC) to improve their online presence, build customer trust, increase product visibility, and boost e-commerce conversion rates.

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