Process mining and intelligence
Visit WebsiteReviews onG2Capterra
326 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Process mining leader
Biggest con
Very expensive
TL;DR - Celonis
- Enterprise process mining platform with 60% market share and free Snap tier available
- Creates living digital twin of business processes using AI to analyze billions of records
- Microsoft Fabric integration with AI agents (AgentC) for process automation
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
What is Celonis?
Celonis is the market leader in process mining and process intelligence, helping enterprises understand and improve how their business processes actually work. Valued at over 11 billion dollars with more than 2000 customers, Celonis analyzes event logs from enterprise systems to visualize real process flows, identify bottlenecks, and automate improvements.
The platform connects to ERP systems, CRM platforms, and other enterprise applications to extract process data and create visual maps of how work actually flows through an organization versus how it was designed. This reveals inefficiencies, compliance violations, and automation opportunities that would otherwise remain hidden in transactional data.
Celonis goes beyond analytics with execution management capabilities that can trigger automated actions to fix process issues in real-time. The platform serves Fortune 500 companies across industries including manufacturing, retail, financial services, and healthcare, helping them optimize procurement, order management, accounts payable, and other core business processes.
Available on: Web
Pros & Cons
Pros
- Process mining leader
- Good visualizations
- Enterprise ready
- AI features
- Good integrations
Cons
- Very expensive
- Complex implementation
- Learning curve
- Enterprise sales
- Overkill for SMBs
Ratings Across the Web
4.5(326 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Process miningExecution managementProcess intelligenceAutomationBusiness transformationAI-powered
Pricing Plans
Free TrialPricing checked Jul 12, 2026
Snap (Free)
Free
- Free cloud-based process mining
- Pre-built connectors
- ServiceNow integration
- First process MRI in 60 mins
- Basic features
Enterprise
$30,000/annual
- Per user + data volume pricing
- 3-year minimum contract
- Full process intelligence
- Custom connectors
- Implementation support
- On-premise/cloud/hybrid options
Reviews
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4.5/5
Across 326 verified user reviews on G2, Capterra
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Celonis FAQ
How does Celonis help improve business processes?
Celonis analyzes event logs from enterprise systems to visualize actual process flows, identify bottlenecks, and automate improvements. It reveals inefficiencies and automation opportunities by mapping how work truly flows versus how it was designed.
Which teams benefit most from using Celonis?
Teams in Fortune 500 companies across manufacturing, retail, financial services, and healthcare can benefit. It helps optimize core business processes like procurement, order management, and accounts payable.
How is Celonis priced?
Celonis is available on a free tier, with paid plans offered for more extensive usage and advanced features. This allows users to start exploring its capabilities before committing to a larger investment.
Can Celonis integrate with existing enterprise systems?
Yes, Celonis connects to ERP systems, CRM platforms, and other enterprise applications to extract process data. This allows it to create visual maps of how work flows through an organization.
What kind of limitations should potential users consider with Celonis?
Potential users should be aware that Celonis has a complex implementation process and a notable learning curve. It is also designed for enterprise use, making it potentially overkill for smaller businesses.
How does Celonis compare to Akita Software?
Celonis specializes in process mining and intelligence, helping enterprises understand and improve how their business processes actually work. It focuses on analyzing event logs to visualize real process flows and identify bottlenecks, whereas Akita Software has a different primary focus.
Does Celonis offer capabilities beyond just analytics?
Yes, Celonis goes beyond analytics with execution management capabilities. It can trigger automated actions to address and fix process issues in real-time, providing an active approach to process improvement.
Source: celonis.com