Process mining and intelligence
Visit WebsiteReviews onG2Capterra
326 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Process mining leader
Biggest con
Very expensive
TL;DR - Celonis
- Enterprise process mining platform with 60% market share and free Snap tier available
- Creates living digital twin of business processes using AI to analyze billions of records
- Microsoft Fabric integration with AI agents (AgentC) for process automation
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
What is Celonis?
Celonis is the market leader in process mining and process intelligence, helping enterprises understand and improve how their business processes actually work. Valued at over 11 billion dollars with more than 2000 customers, Celonis analyzes event logs from enterprise systems to visualize real process flows, identify bottlenecks, and automate improvements.
The platform connects to ERP systems, CRM platforms, and other enterprise applications to extract process data and create visual maps of how work actually flows through an organization versus how it was designed. This reveals inefficiencies, compliance violations, and automation opportunities that would otherwise remain hidden in transactional data.
Celonis goes beyond analytics with execution management capabilities that can trigger automated actions to fix process issues in real-time. The platform serves Fortune 500 companies across industries including manufacturing, retail, financial services, and healthcare, helping them optimize procurement, order management, accounts payable, and other core business processes.
Available on: Web
Pros & Cons
Pros
- Process mining leader
- Good visualizations
- Enterprise ready
- AI features
- Good integrations
Cons
- Very expensive
- Complex implementation
- Learning curve
- Enterprise sales
- Overkill for SMBs
Ratings Across the Web
4.5(326 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Process miningExecution managementProcess intelligenceAutomationBusiness transformationAI-powered
Pricing Plans
Free TrialSnap (Free)
Free
- Free cloud-based process mining
- Pre-built connectors
- ServiceNow integration
- First process MRI in 60 mins
- Basic features
Enterprise
$30,000/annual
- Per user + data volume pricing
- 3-year minimum contract
- Full process intelligence
- Custom connectors
- Implementation support
- On-premise/cloud/hybrid options
Reviews
4.5/5
Across 326 verified user reviews on G2, Capterra
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Celonis FAQ
What is process mining and how does Celonis do it?
Process mining analyzes event logs from IT systems to reconstruct actual business processes. Celonis extracts data from ERP and other systems, builds visual process maps showing how work really flows, and identifies deviations, bottlenecks, and improvement opportunities automatically.
What systems does Celonis integrate with?
Celonis integrates with major enterprise systems including SAP, Oracle, Salesforce, ServiceNow, Microsoft Dynamics, and many others. Pre-built connectors and a flexible data integration layer enable analysis of processes spanning multiple systems.
Is there a free version of Celonis?
Yes, Celonis Snap is a free cloud-based process mining solution that includes most major features. It offers pre-built connectors to ServiceNow and starter content to help users produce their first process analysis in about 60 minutes.
What business processes does Celonis typically analyze?
Common use cases include procure-to-pay, order-to-cash, accounts payable/receivable, supply chain logistics, IT service management, and customer service processes. Any process that generates event data in enterprise systems can be analyzed.
How does Celonis execution management work?
Beyond analysis, Celonis can trigger automated actions when process issues occur. This includes sending alerts, creating tasks, updating records, or triggering workflows in connected systems to fix problems in real-time rather than just reporting on them.
Source: celonis.com