FieldAware
UnclaimedOptimize field service operations with mobile-first work order management and real-time insights.
Visit WebsiteTL;DR - FieldAware
- Streamlines field service operations with mobile-first work order management.
- Empowers technicians with real-time job details, checklists, and customer information on mobile devices.
- Enhances customer satisfaction through shared visibility and digital documentation.
Pricing: Paid only
Best for: Enterprises & pros
4.0/5 across review platforms
Pros & Cons
Pros
- Significantly improves first-time-fix rates and job completion efficiency.
- Empowers field technicians with comprehensive, real-time information on mobile devices.
- Enhances customer satisfaction through transparency and digital interactions.
- Highly configurable and flexible to adapt to diverse industry-specific workflows.
- Provides robust reporting and analytics for operational insights and KPI tracking.
Cons
- Specific pricing details are not publicly available and require a demo.
- Requires integration with existing systems for full benefit, which may involve setup time.
Ratings Across the Web
4(164 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Mobile app for iOS and Android with offline capabilitiesScheduling and dispatching with dynamic crew assignmentReal-time work order management and status updatesDigital collection of completion documents and signaturesCustomer portal for real-time status updates, reports, videos, and picturesParts visibility with real-time inventory data access from the fieldCustomizable checklists and workflowsQuoting, invoicing, and payment tracking within the app
Pricing
Paid
FieldAware offers paid plans. Visit their website for current pricing details.
What is FieldAware?
FieldAware is a comprehensive field service management solution designed to streamline daily operations for businesses with mobile workforces. It centralizes scheduling, dispatching, invoicing, and work order management, empowering field technicians with critical job information directly on their mobile devices. The platform aims to improve first-time-fix rates, increase job completion efficiency, and enhance customer satisfaction through real-time updates and digital documentation.
This solution is built for a wide range of industries including Oil & Gas, service delivery, landscaping, HVAC, building and construction, facility and property management, and commercial equipment. It provides robust tools for professionals to manage work orders, track assets, and gain visibility into field activities, ultimately boosting productivity and operational effectiveness. FieldAware emphasizes a mobile-first approach, ensuring technicians have consistent access to workflows even without internet connectivity.
FieldAware integrates seamlessly with existing ERP and CRM systems, such as NetSuite, to preserve and extend technology investments. It offers enterprise-strength features accessible to mid-market businesses, focusing on rapid implementation and high configurability to adapt to unique business workflows and deliver quick return on investment.
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FieldAware FAQ
How does FieldAware ensure technicians have access to critical information even without internet connectivity?
FieldAware's dedicated mobile and tablet applications are designed with a refined user interface that provides mobile workers with consistent access to targeted service workflows, regardless of internet connectivity. This ensures that job details, checklists, and customer information are always available in the field.
What specific benefits does the FieldAware for NetSuite integration offer to businesses already using NetSuite?
The FieldAware for NetSuite integration provides seamless real-time workflows between the two platforms. It allows for dynamic crew assignment with matched skills, creation of timeslots for long-duration jobs, and viewing complete job and field worker status. Additionally, NetSuite customer, location, job, and asset details are accessible directly on the FieldAware Mobile app, and technicians gain real-time access to inventory data through the Parts Visibility feature.
Beyond standard work order management, what unique features does FieldAware offer to enhance customer satisfaction?
FieldAware enhances customer satisfaction by providing a customer portal where clients can view real-time status updates on their units, access completion documents, reports, videos, and pictures. It also enables technicians to collect digital signatures and provide all job details on hand, increasing professionalism and transparency.
Can FieldAware be customized to fit the unique operational demands of specialized industries like Oil & Gas or Building and Construction?
Yes, FieldAware is designed to be highly configurable and extensible, accommodating unique business and workflow requirements across a variety of industries. Its flexible work order process supports scheduling, crew assignments, checklists, and work order debriefs, making it suitable for sectors such as Oil & Gas, Building and Construction, Facility and Property Management, and Commercial Equipment.
How does FieldAware assist in improving technician productivity and reducing revisits to old jobs?
FieldAware maximizes technician productivity by instantly sending jobs to their devices while they are on-site and enabling them to submit and transfer important documents electronically. This allows technicians to complete more jobs during their workday without needing to revisit past service calls due to missing information or paperwork.
Source: fieldaware.com