How does Hotglue handle data mapping for diverse customer needs?
Hotglue provides flexible data mapping options. Users can customize how data is mapped directly, or you can control mappings on their behalf using code (Python/JavaScript). It also offers AI-powered mapping capabilities to streamline the process.
What kind of observability features does Hotglue offer for monitoring data syncs?
Hotglue provides detailed structured logs and webhook events to track every data sync. Additionally, it integrates with popular observability platforms like Datadog and Heap, allowing you to send metrics and logs for deeper monitoring and analysis.
Can I extend or modify the existing open-source connectors provided by Hotglue?
Yes, every connector in Hotglue's catalog is open-source. This provides the flexibility to fork, extend, or build upon existing connectors to meet specific integration requirements that might not be covered out-of-the-box.
How does Hotglue ensure data security and compliance, especially regarding customer data?
Hotglue is SOC 2 Type II and GDPR compliant. A key security feature is that Hotglue never stores your customer data. Instead, it processes the data securely and delivers it directly to your designated warehouse, minimizing data residency and storage risks.
What is an 'active tenant' in Hotglue's pricing model, and how does it impact billing?
An active tenant is defined as one of your customers who has connected at least one integration via Hotglue and has had at least one sync job run within the last month. Hotglue's pricing is based on the number of active tenants, providing predictable costs without unexpected spikes due to data volume.